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NH Brussels Airport

4.0 out of 5.0

Recent guest reviews

Stayed here for 2 nights at the end of March. Our family had 3 rooms and each room was very clean and the beds comfortable. Rooms are "large" by many European standards. We found the breakfast room very nice with a large selection of breakfast foods. In particular I enjoyed the cheeses and the breakfast eggs. A travel tip: The train station, actually it is a platform with a ticket machine. is directly across the street from the hotel. During daytime there is a train every 30 minutes into and from the Brussels Central Station. You must use a chip and pin credit card to purchase a ticket from the ticket machine. A chip and signature credit card will NOT work in the machine. Round trip tickets are approx 4.20 Euro ...

Normal standard hotel for the area, spacious rooms but not a fan of their bathroom solution(toilet & shower in own room, sink and rest in the actual room). But, it’s a matter of taste. Professional staff.

We stayed at this hotel because we were flying out of Brussels the next day and found it very convenient! We missed the morning shuttle to the airport and the front desk called him back to pick us up! So very nice!

It's hard to know where to begin. The "free airport shuttle" is a farce. There's a spot outside the airport where all the hotels have pick-up service, and there's a NH spot, but there's an old posting that says to call the hotel for pick-up (which might be easier for Europeans, but is difficult for Americans without cell service). We called the hotel but the lady at the hotel said the shuttle only picks up at 6:30pm or something like that and told us if we don't want to wait for 4 hours, we can take a taxi, but is unable to tell us where to go for taxi service (she said something about going back into the airport to a desk, but wasn't sure where the desk was). We ended up taking a bus to the hotel. There is NOTHING near the hotel, no restaurants, shops, etc. except there IS a train station immediately across from the hotel (of course, the lady at the hotel didn't mention that to us when we were trying to get picked up at the airport.) The rooms were comfortable, but there were too many detractors to give this a better review. Most NH hotels have complimentary water, orange juice, and apples for their guests in the lobby but this one didn't have anything but overpriced drinks in a self-serve little spot. I'm sure their breakfast is nice, but at 22 euros a person, we opted out. Oh yeah, the outside of the hotel is poorly lit and there's tripping hazards.

This hotel is perfectly fine for a night’s stay while you’re traveling. Rooms are clean, warm, great sound insulation, it’s nice to have a kettle in the room. Otherwise, it’s not a homely hotel in an area which seems to have nothing else except big company buildings in it. The hotel is just across Diegem train station, which is very convenient. Breakfast is really expensive - all the more so annoying because there are no other alternatives close by. I would only stay here again if I was flying in or out of Brussels airport.

The room is cold, now I m sick. The hot food room service arrive cold The bed is bad, the pillow are bad. Everything’s is cheap, in the room , they have put a extra wall to make bigger the bath room. Everything’s is cheap except the price which is way too much money. Avoid

Bed and breakfast is all you get. Arrived in Brussels airport. Had to wait for an hour for a shuttle that never arrived. Not very welcoming at minus 4! At the end they sent a taxi. According to the hotel the restaurant is open till 23 hrs. Kitchen closes at 22.30. But guess what. They close the restaurant before 22.00. They waived it by saying ‘oh the information is wrong we know’ We have tried the room service, supposed to be available 24 hrs. And again a ‘guess what moment’ No room service available!! Room is basic. Needed some maintenance! Bed was fine and we could even find a coffeemaker. Bathroom rather strange. Unusual to have the sink in the open space next to the bed. Hidden behind a screen. Tap not fixed to the sink! Breakfast was good. Entering the breakfast hall was funny though. It looks like the supermarket at opening time. People lining up. While staff is running around doing nothing behind close doors. At 7.01 (late for an airport hotel) they open the door by turning the key ignorantly. At seven o’clock do not expect milk in the coffee machine or fresh cheese. This was the first time NH Brussels. Next time we will move back to other places near the airport. Plenty of choice!

Best location possible next to the train stop, friendly staff, clean beautiful rooms, shuttle to and from airport, great food, good value, cost was very reasonable, will return next year, with a tour group.

Excellent Hotel for the business traveler, nice restaurant, great service. Find the shuttle, take a 5 minute ride and presto you're at a great hotel. Rooms are well appointed. I've stayed at the NH Brussels airport on several occasion and they have never missed a wake-up call. Convenient for the road warrior.

I’ve had the displeasure of staying in this hotel over a dozen times over the years and the hotel always manages to appall me that bit more every time I stay. It is basic, at best, yet because it’s nestled in the business centre of Brussels and near the airport they can get away with being consistently poor yet very expensive. A brief summary of things that are poor about the hotel include: - the food is some of the worst in the world. Their already limited and boring-at-best room service menu has now been further limited to the extent there is now only the one disgusting sounding Vegetarian dish on the menu! The quality of what arrives, whether you eat in your room or in the restaurant, is so bad; it’s like going back to the 80s in the UK... - Very few of the staff speak decent English - the decor of the hotel is very dated and the rooms are in need of updating; tiles in the bathroom are cracked and grout missing... - all in all, it’s just terrible....I can’t remember ever staying in a hotel in the UK this bad....

De Kleetlaan 14 Machelen

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Fitness center

Located 1.5 mi (2.5 km) from NATO Headquarters, NH Brussels Airport is within a 15-minute drive of other popular attractions like Cathedral of St. Michael. This 234-room, 4-star hotel has free in-room WiFi along with a free airport shuttle and a fitness center. Adjacent to the airport, the hotel is also close to Chateau Marga and Confederate Museum.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


Rooms

All 234 air-conditioned rooms provide minibars, coffee makers, and safes. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Rooms also include desks.


Property features

Guests staying at NH Brussels Airport enjoy a fitness center, a spa tub, and a sauna. If you drive, self parking is EUR 15 per day, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 7 meeting rooms, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

70.0% of guests recommend this hotel

Total of 975 reviews