Hilton Brussels Grand Place4.0 out of 5.0
Recent guest reviews
We asked to move to other room because our room windows was blocked. The new room was not clean at all which is a big concern for me, a clean room the most important thing for me, there were some dry urine drops on the toilet floor which I wiped to use the toilet and asked the reception to clean the toilet. They clean the toilet and replaced the towels but there was a piece of toilet paper in the toilet seat and spots on the floor. I called the reception to have a look, he tried to clean it using a toilet paper with a water from the toilet seat!!!, this does not look healthy and clean at all . Next day morning I found someone else's underwear and socks in wardrobe drawer which made me upset, and I told the reception before I go to breakfast about it. They told me that someone from the housekeeping will take it out of the room which did not happen before I back from breakfast and asked the housekeeper who was working on that floor to take it out.
The rooms were large and spacious. Location is excellent, You step out of the railway station and look up and there it stands....The Hilton Grand Place. It is located in Central Brussels close to every single tourist spot you'd like to visit except for of course the Atomium and Mini Europe, but a metro ride will take you there. Lovely bathroom and amenities in the room. The breakfast spread was out of this world. Variety of cheeses, cold meats, exotic fruits, juices etc. The staff working at the restaurant were very prompt, polite and helpful even though they seemed to be having quite a busy time during breakfast. At check in the girls at the reception were very warm and welcoming. However at check out we had to deal with a grumpy older man at the reception who found it too hard to even spare a smile. Unfortunately I wasn't able to get his name, but my suggestion to the hotel would be to keep the pleasant cheerful receptionists up front, this would ensure that the guests staying at the hotel leave with pleasant memories of their stay.
We stayed here the night of May 8 (2017) - well, our arrival was 0130 May 9 due to a debacle with SN Brussels Airlines. Due to a massive SN delay (supposed to depart Lisbon 1240 but actually departed 2247), I called to assure they'd keep our paid booking for us after the IT night rollover occurred. (We requested and received a late checkout Tuesday so we could do a bit of repacking and reclaim some sleep, given we got up at 0500 Monday to disembark our ship in Lisbon.) They did, and as Hilton Honors Diamonds we were upgraded to an Executive Room on floor 2. Spacious room, comfortable bed, quiet, all amenities and dodgy WiFi. Awful low back cut off mushroom uncomfortable desk and side chair. The room was nice, if slightly quirky with those chairs, the bed comfortable and the bathroom was spacious, bright, and offering both tub bath and clamshell door shower cell. We departed Tuesday for a stay in Brugge / Bruges, returning Friday afternoon for an award stay. Those in a hurry have access to a Nespresso machine and waffles in the lobby. (We left bags checked with the Concierge, who was only happy to oblige. The Central Station is a very short walk from the hotel, the equivalent of crossing the street, so the location is superb for travelers and visitors.) On our return we are in a Junior Suite but this is a full suite in my book, on the sixth floor facing the Novotel and Rue du Marché aux Herbes, leading to the Galleries Royales St. Hubert. Veer leftish and you'll arrive at the Grand Place, right the Rue des Bouchers and its gastronomic offerings (Chez Léon and Café Delirium Tremens seem to be taking over more and more area business locations in their expansions, so you may find, as we did, our favorite café on Rue de la Fourche is now part of DT). The suite is very nice, with atrium, parlor with desk and modern shell chair, one 220 VAC and two USB outlets, desk lamp and wall mounted flat screen television. Two conventional arm chairs and a double sized sofa bed are around a low coffee table, and two drum tables with lamps flank the sofa. A large picture window has views of the Grand Place bell tower and beyond, facing west (we had a brilliant sunset and fireworks display last night). We had Godiva chocolates and bottles of both sparkling and still water in both room and suite, as well as bathrobes and slippers. We received two more bottles of still water daily. WiFi is free and decent in this room. The hall to the bedroom contains two closets, one with minibar with self storage shelf, safe and shelves, the other a hanging locker with hangers and one shelf, flanking a mirror and offering pegs for hanging your bathrobes, etc. Opposite is the entrance to the spacious bath, with toilet area, tub with telephone shower and large clamshell door shower with double rain shower. Bath sheets and the panoply of Peter Thomas Roth amenities. (Strangely, the wide vanity counter offers a single sink - a minor issue, to be sure.) The bedroom with queen bed is comfortable, with dormer windows (one can be partially open, but noise can be a factor). The room appears sparse in a Scandinavian way, but it's comfortable, with dormers looking out over the Grand Place Hotel de Ville bell tower and a flat screen television opposite the bed. The comfy bed is flanked by night stands with drawers, lamps and pull-out reading lamps - and one 220 VAC and two USB outlets. At the foot of the bed is a narrow bench, and there are one arm chair and drum table illuminated by the dormer windows and a pole lamp. Colors throughout include primarily sea blue carpet, cream walls, white linens, dark woods. Very comforting, relaxed color palette. Everything looks new or / and well kept, clean and The thermostat is in Celsius, and we found the HVAC system efficient (but the power is normally off, and the markings are a bit cryptic - at least one guest complained the day after of stifling conditions, but essentially only changed the setting and never turned the power on). The entire room lighting system is operated by a master switch requiring activation by your chipped room key card. Breakfast is offered in the breakfast room, and the Executive Lounge. If you are entitled to use the lounge, the full buffet breakfast is available to you, as well as the pastries etc. offered on trays within the lounge. (As Diamonds we were offered the complimentary breakfast buffet.) The buffet is substantial, Louise the hostess is exceedingly welcoming and friendly, and another was offering to fetch an omelet, fried eggs, Belgian waffle, etc. made to order. The lounge is on a floor above the ground overlooking the Novotel and the white Smurf statue. There is a barrier - and non-openable full sized windows, so nobody is "jumping over the barrier" to steal goodies or anything as indicated in another report I've read online. In fact, the lounge is open during breakfast hours (6-10 weekdays, to 11 weekends) and only accessible from the breakfast room, where they verify your room number, unless you use your chipped room key card. Afterwards, that door is closed and access is via the bar and your room key card. The lounge is smallish and can get crowded at times. Daytime, there are soft drinks and waters. At noon, small sandwiches are proffered. Tea and pastries are offered for tea. Six to eight p.m. lower shelf wines, Leffe beer and canapés are on offer. A Nespresso machine is available when the lounge is open. Tip: as any place popular with tourism, be aware. I experienced an attempted pickpocketing on nearby Rue des Bouchers within hours of my arrival, and observed a few scammers and untruthful restaurant touts. They'll likely not get into the hotel, and to access the lift / elevator you'll need to insert your chipped and programmed key card. There is room service, and the house restaurant offers a limited but good menu as well as a daily "Menu de Marché" (€28 two courses, €35 three). Service is prompt for prearranged business groups, but they act as if guests are unexpected: my attempts to book were never answered, and when we showed up at noon, nobody on staff did so for 10-15 minutes. Our order wasn't properly fulfilled, service was sporadic and there was not a full time presence in the restaurant at any time. The Maitre D' Hotel seemed surprised that we wanted a bottle of wine, dessert and a dugrstif - but a server who knew me told him it was my birthday, so I was offered a complimentary digestif. Good food, but disappointing service. Verdict so far: terrific location, mostly attentive staff, comfortable, decent breakfast and bar, in house restaurant in need of seriousness. With the loss of the Hilton - Louise and the Conrad, the Hilton Brussels Grand Place is a valuable and brilliantly situated Hilton property, and certainly now our "go to" hotel in Brussels.
Perfect Hotel in the Heart of Brussels. Just across the street of the Central Railway Station. Just a short walk to all the wonderfull Places in the City. Verry Friendly Staff! Especially at the Restaurant for Breakfast, we had probably the friendlyest and most attentive Crew ever! A Start into a new day was made perfect from the first Moment when Louise welcommed us with her big smile that comes directly from a big heart! Thank you for make our stay verry special!
The trip was a mixture of business and leisure. The location of the hotel is great and the price for junior suite with access to the executive lounge was very acceptable. I will surely consider this hotel for my next trip to Brussels. It is within easy access of the Central station both the train and Metro which makes it easy to commute within Brussels.
Excellent stay...guest services, facilities, location all first-rate. Recommend Hilton Brussels Grand Place to all who wish a relaxing, pleasant experience in the magical heart of Brussels. My wife and I will return next year.
For a short overnight stay I stayed in the Hilton Brussels Grand Place. The location is excellent at walking distance of Brussels highlights. The hotel itself does not have a parking nor valet parking, but a parking is just around the corner. The reception is small for a 224 room hotel. Just 2 staff members are available for check in/check out and it took me at least 10 minutes standing in line to check out. The room is nice, spacious, good bedding and a nice bath room. Unfortunately I was not able to use the breakfast buffet, but I assume it must be good. If you are on city tour visiting Brussels, this hotel is a good choice, when you are on a rush, I would choose another one.
The family was in Brussels in mid April & stayed 3 nights at Hilton-Grand Palace. Location is best feature of the property, bang opposite the Central station & 5-7 min. to grand palace. Souvenir shops are also very close as are numerous eating joints. One is really spoilt for choices with the no. of restaurants serving varied cuisines like Italian, Chinese, European (mussels) etc in the immediate vicinity. Pissing boy statue is 10 min. walk. bit of a letdown.. really small Belgian fries & Belgian beer is not to be missed, especially liked the dark double brew & huge fries with cheese topping. The square behind the hotel has amateur bands playing most of the evenings & one can park oneself at the numerous cafe's surrounding the square. The Grand palace at night is a sight & shall stay with you long after the vacation is over. The hotel itself is a bit dated, needs to be refurbished. Rooms are very large & washrooms are huge(Compared to European standards). Breakfast spread is very elaborate & service is good. we had the exec. package & had daylong access to their exec lounge. Evening hot snacks & wine & beer selection was really good & a big plus. Staff was courteous & helpful, only that the washroom fault persisted for 2 days & took repeated visits from the handy man to be sorted. Would surely like to explore other 5* before venturing back.
I sit and watch the running of the executive lounge at the Hilton Grande Place Brussels. Firstly I don't think that the space allocated is sufficient in size for as I am there many people come in, notice that there is no seating and leave. I arrived yesterday after spending four days doing business in Antwerp for our company. I am tired, still slightly jet lagged and could do with a beer and a slight snack before retiring for the night.My sanctuary has always been the executive lounge wether that be Melbourne, Adelaide, Europe, or as I write this Singapore Hilton on Orchard Road. On this occasion however after my first bite into a piece of bread I hit something hard embedded in the crust which completed sheers the tooth in half. ( please note that I had a full dental checkup before I travelled overseas) Look the management is obliging enough trying to placate the situation. "Impossible Sir" " I must speak with the chef" "It's the first time" Sorry ! But what has the chef to do with the bread? Does he personally bake it! Taxi paid for, I was transported to an out of hours dentist. ( I won't comment on this, suffice to say that this experience alone is worthy of a full page ) Next day I organise my own dentist and have the tooth repaired correctly. I am out of pocket to the tune of €350 and yet apart from a brief conversation in the morning, no one approached me to see if I am ok.No almost the opposite "if you don't broach the subject maybe it might just go away" So travellers put yourself in my shoes, apart from mushy breakfast. I really found it hard to eat anything solid, my supposed two day break was spent at dentists, but what makes matters worse? I don't think that it was handled well. That is the part which upsets me. The obligatory diplomacy ie. "we have noted it, it has been discussed at upper management and we are looking at it" Sorry but last minute (on checking out) platitudes fail to impress me! I did receive a €100 discount from my account which was money I paid to the first dentist and apart from that, the duty manager did say, that if I stayed there next year they would "look after me" Wow!
We stayed in this hotel for a weekend and had a very good stay. Our room was a suite on the sixth floor which was well furnished. The chairs in the lounge area were particularly comfortable and the shower was also good. We both thought the room service was very good too. The hotel is in a good position for sightseeing and easy underground parking is just next door. The lady who was running breakfast was very cheerful, helpful and efficient. Overall a very good stay and we would love to repeat it.
Located in Upper Town, Hilton Brussels Grand Place is within a 5-minute walk of Cathedral of St. Michael and within 15 minutes of other popular attractions like La Grand Place. This 224 -room, 4-star hotel has conveniences like 2 restaurants, a bar/lounge, and free in-room WiFi. Centrally located in Brussels, the hotel is also a short walk from Museum of Musical Instruments and Place Royale.
Enjoy dining at one of 2 onsite restaurants including Brasserie La Place, which specializes in international cuisine. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Full breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All 224 soundproofed rooms provide minibars, laptop-compatible safes, and phones. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other standard amenities include ironing boards and desks.
Guests of Hilton Brussels Grand Place enjoy access to free WiFi in public areas, 19 meeting rooms, and a business center. If you drive, self parking is EUR 14.90 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a library, express check-in, and express check-out.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1219 reviews