Hilton Brussels Grand Place4.0 out of 5.0
Recent guest reviews
For those who follow my reviews of hotel stays you know that I don’t mince words. I selected the Hilton Grande Place because of its close proximity to the parts of Brussels I love, The Sablon , Avenue Louise, Grote Markt, and of course the Centrale Train Station. If you remember my last review in 2017 of the Hilton Grande Place (the broken tooth in a piece of salad/bread.) I was scathing in the way management handled the entire affair. Interesting the reaction of the assistant manager, after voicing my complaint at the time of my departure. I quote “we will make it up to you next year on your return” At the time I thought meaningless words, said to simple placate himself out of a difficult situation., I would just have to wait and see! So was anything done? Nothing, Zilch. To say the least I was a little disappointed. Not even a complimentary bottle of wine, a personal card left in my room. (Which is what I experienced at the Antwerp Hilton Old Town a few days earlier) Please don’t make empty promises if there is no intention of carrying them out. Hey! We live in a technological world, it takes very little to put a small note next to a guests profile. Interesting though in a conversation with the new General Manager Vieri Biticchi we actually discussed the very event. It seems that I am now recognised as the person who broke a tooth. I was pleased to hear from the GM that the first thing he did was to purchase an industrial lettuce spinning machine to avoid such problems. I can report though that I have enjoyed my stay here, I am happy to see that after so many complaints about the small executive lounge, a new much larger one was finally commissioned in the later part of 2017. So congratulations! Well done. A personal thank you to the lovely Louise who would greet me every morning at breakfast and Soulaiman the porter, you are the ones who make the difference.
The Hilton Brussels Grand Place has an excellent convenient location across the street from the main entrance of the Brussels Central train station, and about 4 minutes walk to the Grand Place. Some rooms have a view of the hotel de Ville tower if you crane your neck. Hotel was apparently recently renovated, in a traditional style. Everything is adequate, but nothing about the rooms, bathrooms, lobby, etc are truly outstanding. Bathrooms are a good size, but no hand shower in the shower stall, and the water sprays everywhere, with good water pressure. Bed sheets were a little rough and course. Room safe was old so that its door was difficult to open without a working spring. The breakfast buffet is good but waitstaff service is touch and go. One day the service was excellent and the veggie omelette was awesome. The next day I ordered it 3 times from 4 different staff and it never came. The 24 hour gym is small but useable with a couple of treadmills and weight machines and a set of dumbbells. Water machine was out of water, and needed to be refilled.
Was traveling on business and needed to weekend in Brussels- location and services @ the Hilton Grand Place was super. Will definitely visit again. Convenient access to central Brussels and the trains
Hotel does not look much from the outside, but inside its delightful. Interesting lobby, great, fresh rooms. Excellent, comfortable Exec lounge. Diamond membership was honored. Problems were: - Lack of hot water for a while, unable to have a bath - A lot of outside noise during the night, possibly due to its proximity to a railway station. Some staff were knowing and excellent, some other not. Received some extra points as a goodwill gesture. Would I return? Maybe, location is good for central Brussels and rooms are excellent.
Our family of 4 stayed for 2 nights in a family room (with a sofa bed for the kids). We came from the airport by train & EASILY found the hotel as it's so close to the station (& also very central to the Grand Place). On arrival we were delighted by the size of the room - entrance hall, large lounge (& sofa bed area) joined with the main bedroom, enormous dressing room & lovely spacious bathroom. I had previously informed our kids about the small size of European hotel rooms so that immediately proved me wrong on our first lot of accommodation!! We would definitely recommend families staying here.
location, location, location! paired with amenities, including lovely breakfast setting, comfortablest bedding, bathroom facilities, smooth check-in and check-out plus a very courteous staff. all in all smooth experience in the end.
Excellent location to public transportation. Staff are extremely helpful and knowledgeable. The food was great. There is a Godiva chocolate shop in the lobby. That sealed the deal for me! Our stay here was both memorable and reasonable.
Great location (right across from the train station), comfortable beds, nice size room, excellent breakfast and courteous and helpful staff. We were here two nights and enjoyed our stay. There was only one problem, there's a Godiva Chocolate Cafe right in the hotel! A good problem to have. Great stay.
You may expect Hilton to be great and you'd be right. We stayed with points and this was a fantastic place to use them. Really helpful staff and great service in bar and breakfast plus easy and quick checkin and check out. Few minor issues with TV and air con fixed within 2 hours of reporting them which is the best we've ever experienced so well done hilton grand place. Location is just perfect as you are right in centre and easy walk to main sites but just off the hustle and bustle which makes the stay very relaxing.
We stayed at the Hilton for 3 nights. The location is great: it is right next to the train station and a few minutes walk to the grand place. The staff were very accommodating and friendly during check in. The rooms are comfy and clean with a good size bathroom. We didn’t eat or drink here but we had a hot chocolate at the chocolate shop in the hotel and it was delicious.
- Walking distance to Cathedral of St. Michael and La Grand Place
- Free WiFi in rooms and public areas
- Onsite dining
- Business center
Located in Quartier du Centre - Centrumwijk, Hilton Brussels Grand Place is next to popular attractions like Square Brussels Meeting Centre and Moof Museum. This 224-room, 4-star hotel has conveniences like a restaurant, 2 bars/lounges, and free in-room WiFi. Centrally located in Brussels, the hotel is also a short walk from Mont des Arts and Galeries Royales Saint-Hubert.
Enjoy a bite to eat at Sentro, Lounge & More, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10:30 AM.
All 224 soundproofed rooms provide minibars, laptop-compatible safes, and phones. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other standard amenities include ironing boards and desks.
Guests of Hilton Brussels Grand Place enjoy access to free WiFi in public areas, 19 meeting rooms, and a business center. If you drive, self parking is EUR 18 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a library, express check-in, and express check-out.
Reviews from Trip Advisor
83.0% of guests recommend this hotelTotal of 1623 reviews