Europ Hotel

My husband booked this hotel as the final stop on our road trip before returning to the UK. Subsequently I didn't read the latest reviews until a couple of days before our stay. I was really worried! On the verge of booking somewhere else my husband persuaded me to see how it was and worse case scenario we just go somewhere else. We were allocated one rood which had two single beds and a broken toilet. My husband mentioned it to reception and straight away they moved us to another room. Still just two beds but they said they would add a bed for my five year old whilst we were out sight seeing. Roll on bed time and my five year old refused to sleep in his bed - a babies travel cot. Suffice to say we shared a single bed so not the best nights sleep. The rooms are quite small but if you're out looking around Bruges you won't be in your bedroom much anyway, it's a beautiful city. And the hotel is just a 5 minute walk to the main square so perfectly located. We were able to park outside the hotel which was great. My main gripe unfortunately was the bathroom. It obviously hadn't been cleaned. There was one towel and the shampoo / soap etc hasn't been refilled. Next I noticed stains leading from the bin along the floor into the shower - i'm not exactly sure what it was but presume blood. Someone else's hair all over the shower too. Call me stinky but we left at first light without showers! Unfortunately I wouldn't stay here again, it just didn't feel clean. The hotel had more of a hostel feel to it. Fire your cleaner and employ someone hardworking! You might quickly see your TripAdvisor ratings improve as the place has potential.

First impressions of the hotel are that communal areas and corridors are clean and in good condition. However, upon entering our room it was immediately apparent that it had not been cleaned for many weeks. Building work is going on next door, and whilst this may account for some dust it does not explain the very thick layer that covered almost every surface. Nor does it explain the pubic hair on the windowsill, the tissue and peanuts behind the bin, the black filth on the bathroom floor, the mouldy shower curtain, the dirty sockets, the stained toilet bowl... I could go on. We even had to keep shoes on in the room because the floor was making our feet so dirty. The price of the hotel is comparable to others in the area, so it doesn't seem to be true that you get what you pay for! I stayed here about six years ago, but won't be going back. Staff were neither interested nor apologetic when my partner complained, and this attitude sums it up. On the plus side, breakfast is good. There is a good selection of most things, although the 'fresh orange' is the strongest tasting cordial I've ever had!

The hotel is located about a 10 minute walk from the Markt Square. The staff were welcoming, friendly and offered advice about attractions, dining etc. This is a tourist 3* hotel and is good but basic. The room was clean and had all the necessary equipment. Breakfast is served from 8am and has a full range of pastries, breads, fruit, cereals, yoghurts, boiled eggs and hot and cold beverages. The staff constantly were topping up each food tray before it actually ran out. There is ONE secure private garage around the corner from the hotel which we strongly suggest using even though it's 20€/night. On street parking is 9€/4 hours! A very good tourist hotel which we recommend and we would stay there again when we next visit.

We have just left the above hotel after spending 3 nights at this establishment, after the first night our daughter complained that there was a bug in her bed, to be honest we didn't take much notice, on the second morning she complained again, later that day she was covered from head to toe in bites( see attached pics)a trip to the local Pharmacy was required as she was itching all over, on the final morning we found at least 5 BED BUGS in her bed and blood all over the bottom sheet, a very unpleasant experience. We went to see the hotel receptionist who apologised and offered us €60 compensation, We eventually came to a agreement over compensation, we asked to speak to the hotel manager/ owner we were refused this request. In our opinion the hotel should be closed and be fumigated throughout to resolve the problem, the situation was not handled very well and seems there is a lack of cleanliness in the hotel, shame as it's in a nice quiet location, other issues are a lack of electrical sockets in the rooms and no tea/coffee making facilities, Bruges is such a wonderful place, but cannot recommend the hotel, the owner needs to take responsibility.

So when we arrived we thought is all good Coming upstairs in room I couldn't believe what I seen lol the size of room for £150(we found it on discount=£97) but if I book for full price I would be really disappointed.. Opening window, seen just wall and building side Thank goodness

Don't usually write a full bad review as I have been in the hospitality industry all my life, but apart from being 8 mins walk from the centre there is nothing else good to say. We paid £126 for a room that was only just slightly better than a hostel room and we had three rooms in our party.The bathrooms were dirty and so small that you could clean your teath whilst sitting on the loo . No hairdrier eventhough it states it has and for the price they could have put some bottled water in the room , but we had to pay 2€ for this . The hotel looks like it is on a quiet back Street away from the main hustle and bustle, However right opposite our rooms across the small Street is a small "pub" called Mason Dauphin. This is where the real problem starts! We eventually got to sleep at 5am the noise was like being in a football stadium/London club the music was so loud the bass was vibrating through the beds and people were singing and shouting without a thought for any one else. The out of hrs phone number didn't work and there is no air con or fan in the room so the windows were the only sorce of air , these however could not be left open due the noise and it was stifling. My daughter who was poorly was in tears all night .the breakfast was very average but we were so tired we just wanted to get away as quickly as possible, we had traveled 230 miles to get there and still have 300 to get home all without a good night's sleep. The poor receptionist just apologised and said they don't usually have problems , hmm! Booking.com will also be informed. .

4 of us went to Bruges on the motor bikes, We arrived early at the hotel not a problem our room was ready so we checked in. Lovely rooms basic but lovely very clean, fabulous continental breakfast. Staff very helpful, beautifully situated next to water and bridge. very close to everything and what a lovely place to wander round. We are going back next year.

Hotel Europ is situated about 8 minutes walk from the main centre. Lots of places to visit by foot. It's well worth a boat trip with the captain giving you a little history of the sites.The hotel is very basic but clean. Staff was very helpful to whereabout to eat for a a reasonable price as eating out is very expensive.

Stayed 3 nights here 18th till 21st May.Got taxi from station here 12euro.Male receptionist very friendly and polite.We were early but the room was ready....a twin room ..view of the rooves and spires of churches..lovely.Room spotless.There is no hairdryer in the room but they have a supply at reception if you ask.Everything in the room that you need.Breakfast was lovely all self service.Very relaxing.Theres a cosy little bar we used to go into at night.Everything in hotel closes at 10pm so if you're out late after 10 you have to enter the premises using the key card.We never had to do this.On our last night we discovered a restaurant called Toms Diner..just out front door and directly left.This place has great reviews but unfortunately was booked up when we called in...next time..also there is a rock bar beside it.This hotel is located in a residential area away from the madding crowds and opposite the canal.Great little streets to mooch around in...cute houses with overflowing window boxes and shutters.We checked out at 11am and left luggage in storage room.A taxi was ordered for us for 3 15 which only cost 7 euros. You could walk to the station about 25-30 mins but it was too much like work with heavy bags!All in all We would stay in this hotel again.There is construction going on beside it but it didn't bother us. A lovely hotel.Its not luxury but it's clean frindly and cosy.Thank you.