Europ Hotel3.0 out of 5.0
Recent guest reviews
This could be a very nice hotel. It is well located, waking distance (10-15 min) to Market place, situated on the water facing a little bridge, quiet. And still it is not taken care of. The heating in the bathroom was broken on the maximum setting, temperature above 40 degrees Celsius in the bathroom. We couldn't use it with the door closed (the bathroom is minuscule anyway). We tried to open the room windows but they were situated at our bedhead and far from the bathroom anyway. So your head freezes while your feet are hot... Also, no toilet paper !!This is a first. Had to go to reception and ask for some... The bathroom floor was covered in may dirty spots. I thought that they may be permanent stains due to age... but then I passed some of the newly obtained toilet paper, wet, on it. And it came out black! That bathroom floor hasn't been washed with clean water in days or more. Very disappointing, as Bruges is such a quaint town, you would expect at least cleanliness there.
The hotel from the outside and in the lobby seems quite good. The location of the hotel is convenient, just few minutes by walk to the center. The staff was very pleasant and helpful however it did not improve our overall dissatisfaction. The room 21 we got was just terrible, definitively not a star hotel; 3 star hotel shall not propose such offer, even for competitive price. The room was very small, furniture worn and some of them simply damaged. The mattress very uncomfortable. The bathroom was not very clean and the towels were really worn. There was no real window in the room - the window panes were opaque and window was overlooking the reconstruction site of the next-door building. Smell in the room was unpleasant, it seems they have some issue in the hotel as smell in the lobby and the breakfast room was not nice either. Fortunately we spent only one night there.
we stayed first in room 46 it was shabby the toilet lid would not stay up, the floor was stained and dirty, no hair dryer, no wall decorations, it felt like a prison cell. complained and was offed a new room No 20 on the first floor, bigger but not much better to be fare it was warm, we were woken by jack hammers from the builders, one was working no more than 2 feet from our widow, The breakfast room was small and cramped. over all not a good experance
We paid a lot of money to stay in this hotel and it really didn’t live up to the price. The location was great, a five minute walk from the main square, just in front of the canal. But, the decor was very poor. The beds (which were comfortable) had sheets instead of duvets, with a very bobbly old blanket to put on top. The bathroom shower didn’t work, so we asked for a room change after the first night (which we did get) The toiletries were in small cheap sachets, and there were bad repairs in the walls and the bath. The towels were thin and frayed, everything felt worn, tired and 1970s. The breakfast room was tiny, so it was very difficult to get the food and even sit at the tables.
Good hotel and location is great (a good walk from the train station though). Beside all the main attractions. Staff friendly and helpful. Breakfast adequate and restocked regularly. Lift a bit wary. Lovely views from front rooms of canals etc.
Stayed here in Oct half term as a family of 5, accommodated all perfectly in one room. Clean & comfortable if not a little tired in its decor. Breakfast was included & very substantial for us all. Staff very friendly & helpful. Great location right at the top of the Markt Square, plenty of restaurants nearby. Lovely little hotel, definitely would return & recommend.
We stayed for 2 nights, 13 and 14 August 2017, in ground floor room 21. The hotel is situated in a quiet canalside street just a few minutes walk from the Markt square. Receptionist was pleasant and informative. Room was functional but basic. It was clean except for the shower curtain and below the waterline in the toilet. Towels were quite small and not very thick. There were sachets of shampoo and shower gel but no soap for hand washing and there was nothing to drink from. We had to fetch a tumbler from the breakfast room. No safe in the room either, but there is a hairdryer that worked quite well. We were asked what time we wanted breakfast and said 9.30am but when we turned up at that time all the tables were occupied and we had to wait about 10 minutes. Then we had to request crockery and cutlery. Then the milk ran out, then the bread rolls ran out, so we had to keep requesting replenishment. All a bit symbolic. It was better the second morning as we had to have breakfast at 8am and only a few others were there at that time. The building adjoining the hotel is having major works done to it and we were awoken at 7.30am by hammering from the site which our room overlooked. On the second night we were badly disturbed by another guest who was unable to get into his room and was trying to find a member of staff, even though it was made clear when we checked in that there is nobody on reception after 10pm. The guest was ringing the desk bell and shouting loudly then he was banging on his room door, on our corridor, progressively loudly and shouting to his companion to let him in. In the end it sounded as if he was kicking or shouldering the door, to no avail. That was at 1.30am, then all went quiet. There is a fire escape from the room but I would have been wary of using it and anyone with a disability wouldn't have been able to use it as its just a metal ladder and the courtyard it leads to is fell of weeds which are growing up the bottom rungs. There were only 2 clothes hangers in the wardrobe and no drawers so if you are staying more than a couple of nights it would be very annoying. I wouldn't give this hotel 3 stars, just 2 stars. There is a bar but we didn't see it being used or any staff there. In fact the tables were laid for breakfast. Hope this is helpful.
My husband booked this hotel as the final stop on our road trip before returning to the UK. Subsequently I didn't read the latest reviews until a couple of days before our stay. I was really worried! On the verge of booking somewhere else my husband persuaded me to see how it was and worse case scenario we just go somewhere else. We were allocated one rood which had two single beds and a broken toilet. My husband mentioned it to reception and straight away they moved us to another room. Still just two beds but they said they would add a bed for my five year old whilst we were out sight seeing. Roll on bed time and my five year old refused to sleep in his bed - a babies travel cot. Suffice to say we shared a single bed so not the best nights sleep. The rooms are quite small but if you're out looking around Bruges you won't be in your bedroom much anyway, it's a beautiful city. And the hotel is just a 5 minute walk to the main square so perfectly located. We were able to park outside the hotel which was great. My main gripe unfortunately was the bathroom. It obviously hadn't been cleaned. There was one towel and the shampoo / soap etc hasn't been refilled. Next I noticed stains leading from the bin along the floor into the shower - i'm not exactly sure what it was but presume blood. Someone else's hair all over the shower too. Call me stinky but we left at first light without showers! Unfortunately I wouldn't stay here again, it just didn't feel clean. The hotel had more of a hostel feel to it. Fire your cleaner and employ someone hardworking! You might quickly see your TripAdvisor ratings improve as the place has potential.
First impressions of the hotel are that communal areas and corridors are clean and in good condition. However, upon entering our room it was immediately apparent that it had not been cleaned for many weeks. Building work is going on next door, and whilst this may account for some dust it does not explain the very thick layer that covered almost every surface. Nor does it explain the pubic hair on the windowsill, the tissue and peanuts behind the bin, the black filth on the bathroom floor, the mouldy shower curtain, the dirty sockets, the stained toilet bowl... I could go on. We even had to keep shoes on in the room because the floor was making our feet so dirty. The price of the hotel is comparable to others in the area, so it doesn't seem to be true that you get what you pay for! I stayed here about six years ago, but won't be going back. Staff were neither interested nor apologetic when my partner complained, and this attitude sums it up. On the plus side, breakfast is good. There is a good selection of most things, although the 'fresh orange' is the strongest tasting cordial I've ever had!
The hotel is located about a 10 minute walk from the Markt Square. The staff were welcoming, friendly and offered advice about attractions, dining etc. This is a tourist 3* hotel and is good but basic. The room was clean and had all the necessary equipment. Breakfast is served from 8am and has a full range of pastries, breads, fruit, cereals, yoghurts, boiled eggs and hot and cold beverages. The staff constantly were topping up each food tray before it actually ran out. There is ONE secure private garage around the corner from the hotel which we strongly suggest using even though it's 20€/night. On street parking is 9€/4 hours! A very good tourist hotel which we recommend and we would stay there again when we next visit.
- Walking distance to Bruges Market Square and Bruges Belfry
- Free WiFi in rooms and public areas
Located in Historical Center Bruges, Europ Hotel is within a 10-minute walk of popular sights such as Bruges Market Square and Bruges Belfry. This 28-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a computer station. It's in central Bruges and also a short walk from Groeningemuseum and Basilica of the Holy Blood.
For your convenience, a buffet breakfast is available for a fee. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All 28 rooms provide desks. Guests can expect to find free WiFi and cable TV. Free toiletries are also available.
Europ Hotel features free WiFi in public areas and a computer station. The front desk has multilingual staff that can help with luggage storage and tours/tickets.
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 456 reviews