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Europ Hotel

3.0 out of 5.0
Overview Reviews Amenities & Policies
3.5 out of 5
60.0% based on 466 reviews
TripAdvisor Traveler Rating
Value 4.0
Rooms 3.0
Cleanliness 3.5
Service 3.5

Recent guest reviews

Booked for January only in December and paid as much for two nights here as we had for 5 nights in Austria. It felt like gouging but, then again, the town is expensive. Parking on the street is expensive and thin on the ground so, if arriving in your own car, plan to drop off your luggage and drive to one of the town centre car parks (well lit, feel safe and not that expensive) about twenty minutes' walk away. There are four steps up to the front door buit, once inside, there is a(n old) lift. Greeted as (agreed) late arrivals, given a room key and left to get on with things. There's no porter and no sign of help. I have reported the following to the hotel management (verbally and in writing) when I left. The bathroom was old and dirty. The tiles were cracked, the grouting yucky, the toilet constantly overflowing and the shower curtain disgusting. I even bought and used a bathroom cleaner spray to no effect at all. The room had no view instead had a transfer on the glassshowing a sunny italinate scene. The window handle came off. The room was filled by the bed with little space around it. As for breakfast - this is a pack 'em in hotel with a busy breakfast room crammed with tables and chairs around the central (admittedly good) buffet. Day two saw me down earlier and the place was less busy - a different experience. In the evening, we wanted tea and a young staff member could not have been more pleasant and accomodating. We sat in the silent bar area whilst she hunted around to find a working kettle. Really. She couldn't have been nicer. When I handed in the feedback sheet to the receptionist, I went through it with her - she became bored (obviously) but agreed that feedback is important and the owners would be told. The ONLY point that is good about Europ Hotel is it's closeness to the town centre. It may be a budget price but it is cheap in accomodation.

I was worried about some of the recent reviews for this hotel, but we were very happy with our stay. The heating worked well, our room was fresh, clean, spacious with lovely views over the canal. Windows opened easily for those who like to let in the night air. The welcome was great, and all staff we encountered were smiley and friendly. A shame that the car park was full, and parking in Bruges can be tricky. Breakfast was great, lots of choice. Only gripe was the breakfast room chairs and tables were tightly packed, and a bit of a squeeze, but we snuck around the corner and ate in the roomier bar area. We would definitely use this hotel again.

I had considering cancelling my stay at this hotel as some of the reviews were so terrible, I’m so glad I didn’t. Baring in mind this is a central, 2 star hotel along with the reviews I hadn’t expected much but was pleasantly surprised. The staff were very friendly, our room was bright, spacious and clean. The bathroom was cosy but again clean, housekeeping called each morning and provided us with clean towels. The breakfast was substantial, all for a relatively cheap price.

This could be a very nice hotel. It is well located, waking distance (10-15 min) to Market place, situated on the water facing a little bridge, quiet. And still it is not taken care of. The heating in the bathroom was broken on the maximum setting, temperature above 40 degrees Celsius in the bathroom. We couldn't use it with the door closed (the bathroom is minuscule anyway). We tried to open the room windows but they were situated at our bedhead and far from the bathroom anyway. So your head freezes while your feet are hot... Also, no toilet paper !!This is a first. Had to go to reception and ask for some... The bathroom floor was covered in may dirty spots. I thought that they may be permanent stains due to age... but then I passed some of the newly obtained toilet paper, wet, on it. And it came out black! That bathroom floor hasn't been washed with clean water in days or more. Very disappointing, as Bruges is such a quaint town, you would expect at least cleanliness there.

The hotel from the outside and in the lobby seems quite good. The location of the hotel is convenient, just few minutes by walk to the center. The staff was very pleasant and helpful however it did not improve our overall dissatisfaction. The room 21 we got was just terrible, definitively not a star hotel; 3 star hotel shall not propose such offer, even for competitive price. The room was very small, furniture worn and some of them simply damaged. The mattress very uncomfortable. The bathroom was not very clean and the towels were really worn. There was no real window in the room - the window panes were opaque and window was overlooking the reconstruction site of the next-door building. Smell in the room was unpleasant, it seems they have some issue in the hotel as smell in the lobby and the breakfast room was not nice either. Fortunately we spent only one night there.

we stayed first in room 46 it was shabby the toilet lid would not stay up, the floor was stained and dirty, no hair dryer, no wall decorations, it felt like a prison cell. complained and was offed a new room No 20 on the first floor, bigger but not much better to be fare it was warm, we were woken by jack hammers from the builders, one was working no more than 2 feet from our widow, The breakfast room was small and cramped. over all not a good experance

We paid a lot of money to stay in this hotel and it really didn’t live up to the price. The location was great, a five minute walk from the main square, just in front of the canal. But, the decor was very poor. The beds (which were comfortable) had sheets instead of duvets, with a very bobbly old blanket to put on top. The bathroom shower didn’t work, so we asked for a room change after the first night (which we did get) The toiletries were in small cheap sachets, and there were bad repairs in the walls and the bath. The towels were thin and frayed, everything felt worn, tired and 1970s. The breakfast room was tiny, so it was very difficult to get the food and even sit at the tables.

Good hotel and location is great (a good walk from the train station though). Beside all the main attractions. Staff friendly and helpful. Breakfast adequate and restocked regularly. Lift a bit wary. Lovely views from front rooms of canals etc.

Stayed here in Oct half term as a family of 5, accommodated all perfectly in one room. Clean & comfortable if not a little tired in its decor. Breakfast was included & very substantial for us all. Staff very friendly & helpful. Great location right at the top of the Markt Square, plenty of restaurants nearby. Lovely little hotel, definitely would return & recommend.

We stayed for 2 nights, 13 and 14 August 2017, in ground floor room 21. The hotel is situated in a quiet canalside street just a few minutes walk from the Markt square. Receptionist was pleasant and informative. Room was functional but basic. It was clean except for the shower curtain and below the waterline in the toilet. Towels were quite small and not very thick. There were sachets of shampoo and shower gel but no soap for hand washing and there was nothing to drink from. We had to fetch a tumbler from the breakfast room. No safe in the room either, but there is a hairdryer that worked quite well. We were asked what time we wanted breakfast and said 9.30am but when we turned up at that time all the tables were occupied and we had to wait about 10 minutes. Then we had to request crockery and cutlery. Then the milk ran out, then the bread rolls ran out, so we had to keep requesting replenishment. All a bit symbolic. It was better the second morning as we had to have breakfast at 8am and only a few others were there at that time. The building adjoining the hotel is having major works done to it and we were awoken at 7.30am by hammering from the site which our room overlooked. On the second night we were badly disturbed by another guest who was unable to get into his room and was trying to find a member of staff, even though it was made clear when we checked in that there is nobody on reception after 10pm. The guest was ringing the desk bell and shouting loudly then he was banging on his room door, on our corridor, progressively loudly and shouting to his companion to let him in. In the end it sounded as if he was kicking or shouldering the door, to no avail. That was at 1.30am, then all went quiet. There is a fire escape from the room but I would have been wary of using it and anyone with a disability wouldn't have been able to use it as its just a metal ladder and the courtyard it leads to is fell of weeds which are growing up the bottom rungs. There were only 2 clothes hangers in the wardrobe and no drawers so if you are staying more than a couple of nights it would be very annoying. I wouldn't give this hotel 3 stars, just 2 stars. There is a bar but we didn't see it being used or any staff there. In fact the tables were laid for breakfast. Hope this is helpful.

Augustijnenrei 18 Bruges

Hotel highlights

  • Walking distance to Bruges Market Square and Bruges Belfry
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Brugge-Centrum, Europ Hotel is within a 10-minute walk of popular sights such as Bruges Market Square and Bruges Belfry. This 28-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a computer station. It's in central Bruges and also a short walk from Groeningemuseum and Basilica of the Holy Blood.


Dining

For your convenience, a buffet breakfast is available for a fee. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All 28 rooms provide desks. 20-inch TVs come with cable channels, and guests can stay connected with free WiFi. Free toiletries are also available.


Property features

Europ Hotel features free WiFi in public areas and a computer station. The front desk has multilingual staff that can help with luggage storage and tours/tickets.

Reviews from Trip Advisor

Trip Advisor aggregated rating

60.0% of guests recommend this hotel

Total of 466 reviews