Hilton Brisbane

from check in to check, front staff is great. Used bell desk a lot and the guys there are really courteous, helpful and friendly.

The location of the hotel is perfect. very convenient to everywhere. close to the city hall and airport train. But can not see the Brisbane river directly. However it is 10 minutes walk to the river side. But I can not connect to the Internet by wifi even in the lobby.

I was quite surprised to find this room at a rate less expensive than average hotels. I arrived very much before the check in time yet they were able to accomodate me which was especially nice after long, long hours of travelling. The staff were all very welcoming and helpful. The room was spacious and had all the amenities one would want or expect. The bed was fabulous--felt like I was being hugged all night!

Check in was more complex than it needed to be. They acknowledged the online booking but I still had to dig out the reference number since they had not received their money. Then they insisted to take extra 'cover' on my credit card. Bed was hard and worse still the pillows were rocks. Both my wife and I got a sore neck. This was solved the next night by ordering soft pillows which we should have done the first night - but you know what it's like when you finally get to bed and put your head down - last thing you feel like doing is calling housekeeping. Next morning for breakfast was also an 'event'. We were shown to a small table with a huge pillar next to it and when I asked if there was an alternative was told 'they're all booked, sorry' (yet the place was more than half empty, albeit Christmas morning). In fairness to the management, they did try to change us later since they knew we were upset but it was too late as we'd started eating. Anyway, they were polite and even waived the bill for that breakfast so a genuine attempt to rectify (in the usual Hotel way). On the positive side, we enjoyed an excellent dinner in the same restaurant next evening and the room is (as expected) a good quality room.

Courteous and efficient staff but a penny pinching philosophy in attempting to rook every last penny from add on fees.

Vacation with other family members. Visited Botanical Gardens, South Shore Beach, Rode the City Cat Ferry, Shopping, and relaxed at the pool. Great location for any activity.