Arrived, checked in, and went my room. Door was propped open and the room had not been cleaned. Front desk just said to wait. After about 20min they gave me a new room. It wasn’t until the next morning that I realized the room had no shower curtain. Overall it was fine but covers and sheets were not especially clean either.
The property was very clean THe only problem i had was no breakfast!!!
First, the staff were very friendly and helpful.. Rated this property OK overall rather than Excellent due to the following: Housekeeping seemed haphazard at times (at least one day we didn't receive it, even though we had taken off the Do Not Disturb card when out for the day); when we first checked in, one of the Kleenex in the box actually had a little blood on it (took it to the desk for new box, receive heartfelt apology from front desk staffer); the orange juice selection on the juice dispenser wasn't working (or was out) for several days, and the mattress cover on one of the beds in the room never did fit right. Still overall, we received good service, so none of these things really spoiled our visit. Just some things to point out as areas of improvement.
Comfortable stay, good breakfast, for a quick overnight
Great staff and comfortable room. The staff was very friendly and helpful. We really enjoyed the proximity to downtown and MSU campus.
Dirty, wet towel in bathroom. Long black hair on floor in bathroom, not just one.
I got in extremely late yet the staff was still friendly and helped me get into my room.
We reserved two queens, were given a king and a hide a bed. Great for those who got to sleep in the bed but less than great for those who had to sleep on the pull out. The room smelled like cigarette smoke even though it was labeled as a non-smoking room.
Good stay, nice pool, good location, clean, Bozeman is great
I am afraid to say I was completely dissatisfied with my stay based on the over-inflated price I was charged. We were promised a "suite" with sitting area and office. What we received was a standard room with furnishings dating back to 1980, an armchair squeezed in next to the bedside table and a table with office chair squeezed next to the chest. While the staff were exceedingly friendly and the cleanliness satisfactory, the product offered was far below expectations. While we did not partake of the complimentary breakfast, the coffee offered in the lobby was exceedingly unpleasant. We then tried the "pod" maker in the room which was even worse. We had to resort to McDonald's coffee which at least was a close walk. This room barely came to Super 8 standards. Based on the amount we were charged, it certainly was not worth the money. We won't be repeating our stay.
Stayed here at the end of a 10day vacation to Montana, with a flight departing bozeman after checking out. Nothing super special about this hotel, seemed pretty standard for the brand. Free wifi, continental breakfast (ENDS AT 9!!), indoor pool, etc.
Best nights sleep in along time! Very friendly staff! Pillows were great and bed very comfortable. Will stay here again on our next visit to Bozeman !
The hotel staff was very friendly. We had a clean and comfortable room. Coffee was available 24 hours a day.
When we signed up we were told the room had an eating area with table, chairs, couch, study and king bed. Upon arrival we had a small sized king room with a desk and chair. When I questioned the young lady at reception, I was told that someone gave me the incorrect information and said they had no rooms available like that.
Quality Inn & Suites places you within 2 miles (3 km) of East Gallatin River and Gallatin County Pioneer Museum. This 56-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.
All 56 air-conditioned accommodations feature a separate bedroom. Guests can expect free WiFi and 33-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer spring water baths, hair dryers, and free toiletries. Other standard amenities include MP3 docks, coffee makers, and free weekday newspapers.
Guests of Quality Inn & Suites enjoy an indoor pool, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Other amenities at this hot springs hotel include coffee/tea in a common area, express check-in, and express check-out.
Arrived, checked in, and went my room. Door was propped open and the room had not been cleaned. Front desk just said to wait. After about 20min they gave me a new room. It wasn’t until the next morning that I realized the room had no shower curtain. Overall it was fine but covers and sheets were not especially clean either.
The property was very clean THe only problem i had was no breakfast!!!
Thank you for taking time to respond
Thank you!
First, the staff were very friendly and helpful.. Rated this property OK overall rather than Excellent due to the following: Housekeeping seemed haphazard at times (at least one day we didn't receive it, even though we had taken off the Do Not Disturb card when out for the day); when we first checked in, one of the Kleenex in the box actually had a little blood on it (took it to the desk for new box, receive heartfelt apology from front desk staffer); the orange juice selection on the juice dispenser wasn't working (or was out) for several days, and the mattress cover on one of the beds in the room never did fit right. Still overall, we received good service, so none of these things really spoiled our visit. Just some things to point out as areas of improvement.
Thank you so very much for taking the time to help us by providing such a detailed review. I began on August 1st as General Manager here at the property and your feedback has been some of the most helpful. Our housekeeping staff does need the reminder to go back and check the DND's after noon. I am mortified that there was an issue with the kleenex in the room- MORTIFIED. During your stay we did have an awful shortage of orange juice. Our distributer was out and we had hoped it would not make/break a guest's stay. Next time I will find a way to have it still avaliable to guests. I am glad to hear we still were providing good service. I would like to increase our service rating to great, but all in good time. Thanks again,
Comfortable stay, good breakfast, for a quick overnight
Thank you for taking time to review the property