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Recent guest reviews

Very nice room and amenities. Walkable to many sites.

In room fridge was locked

You cannot print from your phone or iPad. There isn't a wifi enabled printer - just a USB cord if you have a PC. No PC is available to use. The "Business Center is like a large closet with the USB Printer. You can email the desk but that doesn't always work and you lose confidentiality. The pool is closed and the "workout room" is a conference room with a few machines and random dumbbells. Workout room TV doesn't have a remote, no TVs on the machines and there are no towels in the room. No coffee makers in the rooms (unless you know to ask for one...) and no room service. Refrigerator in the room is locked and no minibar service There is a mirror in the shower for men to shave but no footrest for women to shave - that is not right. Hello 2021. Henrietta's Table - the main restaurant has good food but service was not great for carryout and prices are very high. Front Desk staff were very good - but they cannot fix the issues noted. Location is excellent and the rooms are comfortable. For the price you should expect more attention to the details or what today's travellers need.

good location, over priced.

Beautiful property. Great location--by Harvard University, parks, restaurants, and easy to get to bike path by Charles River.

Very nice hotel in a great area. Staff was extremely friendly. Some of the supporting activities weren't available (as a byproduct of the COVID situation) which was very understandable. But all the core features were knocked out of the park.

okay place to stay

A delightful stay. Beautiful rooms that are classy but not stuffy.

Great location, excellent staff, bed needed to be replaced

Location! Excellent restaurants. The rooms are spacious and the bathrooms very slick.

Property was close to everything in Harvard Square in Cambridge which was great. Parking was $45 a day which cost me $135 a lot. It should be free if your a guest

One Bennett Street Cambridge MA

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Suite, 2 Double Beds (Fellows Suite / Rollaway on request)

2 Double Beds | Sleeps 4

Suite, 1 King Bed (Chancellors)

1 King Bed | Sleeps 4

Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Guest reviews for The Charles Hotel

Everyone (27) Couples (3) Family (9)
5
Family with small children

Very nice room and amenities. Walkable to many sites.

By on Sep 13, 2022

Review comment responded on Sep 13, 2022

Thank you Jayme, we are thrilled you enjoyed the property and beautiful Harvard Square.

4
Everyone

In room fridge was locked

By on Aug 5, 2022

Review comment responded on Aug 5, 2022

Thank you for your review Tao, the Honor Bar is available to be opened upon request. Please let us know next time and we will provide you a key.

3
Partner Couples

You cannot print from your phone or iPad. There isn't a wifi enabled printer - just a USB cord if you have a PC. No PC is available to use. The "Business Center is like a large closet with the USB Printer. You can email the desk but that doesn't always work and you lose confidentiality. The pool is closed and the "workout room" is a conference room with a few machines and random dumbbells. Workout room TV doesn't have a remote, no TVs on the machines and there are no towels in the room. No coffee makers in the rooms (unless you know to ask for one...) and no room service. Refrigerator in the room is locked and no minibar service There is a mirror in the shower for men to shave but no footrest for women to shave - that is not right. Hello 2021. Henrietta's Table - the main restaurant has good food but service was not great for carryout and prices are very high. Front Desk staff were very good - but they cannot fix the issues noted. Location is excellent and the rooms are comfortable. For the price you should expect more attention to the details or what today's travellers need.

By on Nov 17, 2021

5
Everyone

By , from PARIS on Oct 22, 2021

4
Friends

good location, over priced.

By on Aug 18, 2021

Review comment responded on Aug 19, 2021

Thank you for your review. We do hope to see you again in the future when our hotel best suits your needs. Safe Travels.

5
Everyone

By on Jul 25, 2021

5
Family Family with small children

Beautiful property. Great location--by Harvard University, parks, restaurants, and easy to get to bike path by Charles River.

By on Jul 22, 2021

Review comment responded on Jul 24, 2021

We are so glad that our location and property was everything that you were looking for. We hope to see you in your future travels!

5
Family

Very nice hotel in a great area. Staff was extremely friendly. Some of the supporting activities weren't available (as a byproduct of the COVID situation) which was very understandable. But all the core features were knocked out of the park.

By on Jul 14, 2021

Review comment responded on Jul 14, 2021

We are thrilled to hear of your excellent stay, we hope to have you back again in the future!

5
Everyone

By on Jun 9, 2021

Review comment responded on Jun 23, 2021

Thank You!

3
Partner Couples

okay place to stay

By on Apr 26, 2021

Review comment responded on Jun 23, 2021

Thank you for your response, we encourage you to contact us directly so we may ensure a positive experience for the future for you.

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