It felt like the air conditioner in our room was making the air more humid instead of less humid and there was a damp musty smell in the room
The property was clean and well maintained. We saw a management employee walking along the front lawn picking up paper that had been cut up by lawn care which exhibited to us care for the facility by staff.
This was place was overall good-to-ok. Nice quality and efficient. The only drawbacks were the 11:00am check-out time (it should 12:00pm - they need to get with the times), the inconsistent/spotty internet, and the dirty/grimy shower head (it was a clean room, but when you looked up at the shower head, there was dirty/mildew/scum/grime - the housekeepers need to be sure to use a cotton swab and clean the shower head well. Once you see it, it was so hard to not notice the scum and grime - gross!).
Great breakfast selection, and indoor pool availability
Beds were very comfortable and Hunter at the front desk was very helpful and pleasant. Updates are very nice, however, a little sloppy and the main room door and bathroom doors were left out of the renovation. There were paint marks/smears on the doors and they were old and chipped in places. The room still smelled strongly of paint and extra toilet paper was lacking.
They are almost done with upgrade. Looking forward to seeing it.
Easy late check in. Nice and clean. Surprisingly great breakfast included.
The Receptionists upon our check in Friday was warm and friendly and made our stay as pleasant and comfortable as possible. I didn't catch her name but she did an outstanding job! She deserves a raise!
Upon check in elevator broken, door to bathroom wouldn't shut, rugs a bit worn out, staff average, then ice machine broken.
Hotel was very clean, service was good, no issues. Not the problem of the hotel, but the area doesn't have much by way of food offerings, etc.
The front desk person was not very knowledgeable and not at all helpful with any of our questions or requests. The bed pillows were very uncomfortable. There was no diet soda or bottled water in ANY of the hotel vending machines. The free breakfast was awful with very few choices and poorly cooked powdered eggs.
A little too far from bburg, but closer than roanoke. Could not get wireless internet to work assume do to location. Other than that it was great!
This hotel was initially hard to find as it is on top of a hill behind another hotel and not very clearly marked from the road. It would be a big help if they put a hotel sign high up in the air. I was on the third floor and the ice machine didn't work, so I went to the 2nd floor - there wasn't one there so I had to go to the first floor for ice (for both days). Local restaurants are just fast food except for Shoney's - which was not great. I will say that the staff at this hotel was just wonderful.
Holiday Inn Express Dublin, an IHG Hotel is located 2.5 mi (4 km) from Claytor Lake and within a 10-minute drive of Claytor Lake State Park. This 61-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is included with your stay. This hotel has a restaurant where you can enjoy a bite to eat.
Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, microwaves, and coffee makers are other standard amenities.
Guests of Holiday Inn Express Dublin, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, conference space, and a business center.
It felt like the air conditioner in our room was making the air more humid instead of less humid and there was a damp musty smell in the room
The property was clean and well maintained. We saw a management employee walking along the front lawn picking up paper that had been cut up by lawn care which exhibited to us care for the facility by staff.
This was place was overall good-to-ok. Nice quality and efficient. The only drawbacks were the 11:00am check-out time (it should 12:00pm - they need to get with the times), the inconsistent/spotty internet, and the dirty/grimy shower head (it was a clean room, but when you looked up at the shower head, there was dirty/mildew/scum/grime - the housekeepers need to be sure to use a cotton swab and clean the shower head well. Once you see it, it was so hard to not notice the scum and grime - gross!).
Great breakfast selection, and indoor pool availability
Thank you for your 4 star rating! Very much appreciated. We hope to see you agan.
Beds were very comfortable and Hunter at the front desk was very helpful and pleasant. Updates are very nice, however, a little sloppy and the main room door and bathroom doors were left out of the renovation. There were paint marks/smears on the doors and they were old and chipped in places. The room still smelled strongly of paint and extra toilet paper was lacking.
They are almost done with upgrade. Looking forward to seeing it.
Easy late check in. Nice and clean. Surprisingly great breakfast included.
The Receptionists upon our check in Friday was warm and friendly and made our stay as pleasant and comfortable as possible. I didn't catch her name but she did an outstanding job! She deserves a raise!
Thank you for your response and the feedback. We have a 3pm checkin where most hotels offer 4pm or 6pm. Therefore 11am gives our team sufficient time to prepare for the arrivals. However as an IHG rewards member, you can always request later checkout. I apologize for the shower head. This will be a coaching opportunity with my room attendants. Sincerely