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Grand Lagoi Hotel Bintan

5.0 star property

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Photo gallery for Grand Lagoi Hotel Bintan

Bar (on property)
Outdoor pool, pool umbrellas, sun loungers
Front of property
View from property
2 restaurants; breakfast, lunch, and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Gurindam Duabelas, Plot 27-29, Sebong Lagoi, Pulau, Bintan, Bintan Island, 29155
  • Place, Crystal Lagoon
    ‪8 min drive‬
  • Place, Lagoi Bay Lake
    ‪10 min drive‬
  • Place, Bintan Lagoon Resort Golf Club
    ‪17 min drive‬
  • Airport, Tanjung Pinang (TNJ)
    ‪92 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

A hotel room with a large bed, a desk, and a chair. There is a balcony with a view of greenery.

Deluxe Double or Twin Room

  • Lake view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Grand Double or Twin Room

A hotel room with two beds, a sofa, a nightstand, and a lamp.

Grand Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Executive Room

A hotel room with a large bed, a desk with a computer, a chair, and a view of the outdoors through a large window.

Executive Room

  • Lake view
  • 1206 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Premier Double or Twin Room (Deluxe)

A hotel room with a bed, a desk, a chair, a television, and a large mirror.

Premier Double or Twin Room (Deluxe)

  • Partial lake view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Family Suite

Family Suite | In-room safe, individually furnished, laptop workspace, soundproofing

Family Suite

  • Partial lake view
  • 818 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

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About the neighborhood

Bintan

Grand Lagoi Hotel Bintan places you within 3 miles (5 km) of popular attractions like Lagoi Bay Lake and Plaza Lagoi. This 133-room, 5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Crystal Lagoon - 8 min drive - 3.3 miles
  • Lagoi Bay Lake - 10 min drive - 2.1 miles
  • Safari Lagoi Bintan - 11 min drive - 4.2 miles
  • Bintan Lagoon Resort Golf Club - 17 min drive - 7.4 miles
  • Lagoi Bay Beach - 19 min drive - 3.7 miles

Getting around

  • Tanjung Pinang (TNJ) - 67 min drive

Restaurants

  • ‪Warung Pak Lagoi - ‬8 min drive
  • ‪Sugarbeats - ‬8 min drive
  • ‪Rempah Kitchen - ‬9 min drive
  • ‪El Lagoi Beach Club - ‬9 min drive
  • ‪Warung Yeah! - ‬11 min drive

About this property

Grand Lagoi Hotel Bintan

Grand Lagoi Hotel Bintan features karaoke, an outdoor pool, and a children's pool. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a gym, a rooftop terrace, and free WiFi in public areas.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Sitting areas, coffee makers, and laptop-compatible safes are other standard amenities.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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  • Breakfast included
  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free area shuttle
  • Free ferry terminal shuttle
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bar7 Rooftop Bar & Grill
  • Grand Cafe

Things to do

  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 7 floors
  • Built in 2015
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving via Bandar Bintan Telani (BBT) ferry receive return transfer shuttle service at scheduled times.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 650000 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: IDR 650000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Swiss-Belhotel Lagoi Bay Bintan Hotel
Swiss-Belhotel Lagoi Bay Bintan
Grand Lagoi Hotel Nirwana Gardens Bintan
Village Resort Grand
Grand Lagoi Hotel Nirwana Gardens
Grand Lagoi Nirwana Gardens Bintan
Grand Lagoi Nirwana Gardens
Grand Lagoi Village
Village Resort Grand Lagoi
Grand Lagoi Hotel By Willson
Grand Lagoi Hotel Bintan Hotel
Grand Lagoi Hotel Bintan Bintan
Grand Lagoi Hotel by Nirwana Gardens
Grand Lagoi Hotel Bintan Hotel Bintan

Frequently asked questions

Is free cancellation available at Grand Lagoi Hotel Bintan?

Grand Lagoi Hotel Bintan provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Grand Lagoi Hotel Bintan?

As of Jul 12, 2026, prices found for a 1-night stay for 2 adults at Grand Lagoi Hotel Bintan on Jul 13, 2026 start from $91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Grand Lagoi Hotel Bintan?

This hotel is located in Bintan, close to Plaza Lagoi, Lagoi Bay Beach, and Bandar Bentan Telani Ferry Terminal. You'll also find Lagoi Bay Lake and Crystal Lagoon within a short drive.

Is parking available on site at Grand Lagoi Hotel Bintan?

Yes, self parking is offered for free at the hotel.

Is a spa located at Grand Lagoi Hotel Bintan?

Spa services at the hotel include massages.

Does Grand Lagoi Hotel Bintan have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, an ocean-view restaurant, and a poolside bar at this hotel.

Does Grand Lagoi Hotel Bintan feature a casino at the property?

No, Grand Lagoi Hotel Bintan doesn't have a casino.

Will I find an indoor pool at Grand Lagoi Hotel Bintan?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Grand Lagoi Hotel Bintan a good place to stay for couples?

This lakeside hotel offers plenty of amenities for couples including an ocean-view restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Grand Lagoi Hotel Bintan?

No, there isn't a spa tub at this hotel.

Does Grand Lagoi Hotel Bintan feature a restaurant that includes a breakfast menu?

Yes, Grand Lagoi Hotel Bintan has 2 restaurants, and serves breakfast for a surcharge.

Will Grand Lagoi Hotel Bintan allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Lagoi Hotel Bintan.

Are there connecting rooms at Grand Lagoi Hotel Bintan?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Grand Lagoi Hotel Bintan?

The closest major airport to Grand Lagoi Hotel Bintan is Batam Batu Besar (BTH-Hang Nadim), which is about 17 mi away. Another top airport is Tanjung Pinang (TNJ), which is around 21 mi away.

Are there rooms with balconies that I can book at Grand Lagoi Hotel Bintan?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake and garden views.

Does Grand Lagoi Hotel Bintan host weddings?

Take advantage of the wedding venue at Grand Lagoi Hotel Bintan if you plan to say "I do" during your trip.

Grand Lagoi Hotel Bintan Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 48 out of 175 reviews
Rating 8 - Good. 86 out of 175 reviews
Rating 6 - Okay. 31 out of 175 reviews
Rating 4 - Poor. 7 out of 175 reviews
Rating 2 - Terrible. 3 out of 175 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Yu Hsuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Verified

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cycling trip

Second stay for cycling, Afriadi organising the logistics along with Ade are good team and solution providers at the lobby. The breakfast open at 4 am was appreciated and the breakfast team was very friendly.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the ferry terminal pick up and concierge are very helpful. I don’t remember all the names but Ode helped us with the bags while we cycled to the hotel. Food wise Indonesian food is great and breakfast choices are many. View from the pool is amazing.
Stayed 2 nights in Jan 2025
Verified

6/10 Okay

Samarth

Liked: Cleanliness
The property was clean and huge located in an isolated place far away from all the happening places The internet was disruptive though food was not that great
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Bharat

Liked: Cleanliness
Disliked: Property conditions & facilities
The stay was ok, too noise many a times. Breakfast options are limited. Not much options of dining nearby.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Ai Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice break at Bintan

Big Room size and comfortable bed. Breakfast provided. Air Con is very cold. After adjusting fan speed and increasing the temperature did not help. Stayed for a night so did not raise it to management for assistance Prefer to have soft fabric bedroom slipper instead of hard rubber ones.
Stayed 1 night in Jan 2023
Verified

6/10 Okay

SSI

Liked: Cleanliness, staff & service
Water Heater issues on arrival, room request asking for a queen bed but given 2 single beds.
Stayed 2 nights in Dec 2022
Verified

4/10 Poor

Tracey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are nice and friendly… however hot water not working first night, then next consecutive 3 nights Air Conditioning stopped working. Overcharged initially when checked in. Booked for family of 4, to be told at check in no bed for 4th person - additional charge required however they had breakfast included…..
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Eric

Liked: Staff & service
The roof top restaurant was closed for event for the 2 days of my stay , rather disppointed ! The housekeeper did not sweep the floor after make up room , can see dirt all around . Never provide a connecting room for us say is fully book but during the 2 days I hardly see more than 10 paxs .
Stayed 2 nights in Jan 2023
Verified

6/10 Okay

Sirsendu

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ordinary stay for a 4-star hotel

The hotel looked novice in their approach specially for booking. After booking with the credit card details, they kept on asking me for the card to charge me. This was ridiculous. Second, wi-fi signal was pathetic and moreover they limited it to only 2 device per room. People travelling with kids need to take note of this, whether you want or sacrifice the wi-fi for the kids. Third, breakfast buffet was very minimal and difficult to make choices out of the limited options.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Marliny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Kanika

Liked: Cleanliness, staff & service
There is no spa at the hotel. Incorrect information given on Expedia. Also food choices are very limited at the restaurant.
Stayed 2 nights in May 2022
Verified

8/10 Good

ABHalim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a good rooms with negligible faults. Might consider to return if coming to Bintan
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The fitness studio was small and the machines are not very stable. Otherwise, the entertainment room was a nice place to enjoy your spare time in. The hotel room was cozy and I really love it!
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay with few glutches

We booked a twin room with extra bedding. Oberall the stay was good. The room and linen were clean. Few issues we faced: 1. Not many things to do around the hotel 2. Breakfast options were not too great 3. There is a free shuttle to Nirvana resort which we took but the return shuttle the staff never came and eventually we were stranded at the resort. Thankfully Nirvana resort's staff dropped us back for free ( This was the biggest let down in the overall stay).
Stayed 2 nights in Sep 2019
Verified

6/10 Okay

Alvin

Liked: Cleanliness, staff & service

Disappointing.

Booked a smoking room on hotels.com only to check in with hotel saying all rooms are non smoking. Balcony wasn't furnished and not ideal for smoking too when it is pouring. Free wifi is horrid. Best joke, bottle openers are not available and must call housekeeping whenever you needed a bottle opened. Last time here.
Stayed 4 nights in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new. However, the surrounding is very undeveloped and secluded.
Stayed 4 nights in May 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location good, options close for food and beverage
Stayed 1 night in May 2019
Verified

8/10 Good

J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spend more days so that you may able to explore there sister hotel. Spa is good and everywhere and there is free 2 way trip, better enjoy it on daytime.
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relatively new hotel with grand lobby, comfortable room also if you intend to just chill in room. Hotel itself did not have much facilities. It was a short walk to the beach; and not much arnd also. Plaza Lagoi beside has only a few eateries and a couple shops. We requested for massage which was a 10min drive out offsite. Not a resort feeling unlike others in Bintan. Overall the whole experience at hotel itself was great, staff were very friendly and helpful and contacted us for transport arrangement before the trip!
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

ABHIJIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with good staff.

Very good rooms with balcony. Breakfast was good. Shuttle bus to Nirvana gardens resort and you can avail all facilities of Nirwana group. Lake and beach nearby. Would stay again.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trevligt hotell

Ett mysigt och lugnt hotell med väldigt trevlig personal
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel within 5 minutes walk to beach

My friend and I enjoyed our stay at Grand Lagoi. Surrounding environment very relaxing and staff so polite. Walking to the beach was about less than 5 minutes and the sand is so fine and clean. Sea was lovely clear water and calm. .
Stayed 2 nights in Sep 2018
Verified

4/10 Poor

jeffrey

Liked: Staff & service, property conditions & facilities, room comfort

Not your kind of staycation.

Nothing much to do. Everything there is mostly overpriced. Breakfast buffet choices are limited and their lagoi plaza are mostly empty. Paid for the beach view I guess. Wouldn't wanna go there again.
Stayed 2 nights in Jun 2018
Verified

6/10 Okay

TANG

Its a decent hotel, but nothing amazing. Will not

The good thing about the hotel is the shuttle service from the ferry and being near the lake and beach. The infinity pool is nice, but is quite small, and will not be comfortable accommodating more than 15 ppl. The hotel overcharges for the mangrove tour as well. Toilet bowl was making leaking noises through the night. And one of our showerheads didnt work too. The garden view is just some brown grass. The breakfast is crazy expensive for 1 additional person!! 300,000 rupiah thats 30sgd. It is definitely not worth it.
Stayed 2 nights in Jun 2018