Room was not clean. Hairs on bed cover, hair in shower and bathroom floor not mopped.
I booked room with walk-in shower but that was not what I received. Called desk to inform them I booked walk-in shower not tub and that’s what I wanted but they said didnt have anymore, and that 3rd party site bookings such as Orbitz don’t always give us the correct info when booking which i find very displeasing. There was no bar soap in the room. Tub could use an upgrade or deep cleaning. There was a bug crawling on the wall. Walls are very thin. But overall room itself was decent.
Check in staff was polite, but our room wasn’t ready even though it was past check in time. Got a room ready pretty quick but it smelled so strongly of bleach we all got headaches and had to go out for awhile and run the fan to clear it out. The coffee tray had also not been restocked and still had the sugar and creamer wrappers which were used by the guests before us. But overall not a bad hotel for the price.
Very clean, nice staff, clean and fun pool and jacuzzi, very safe! Great place to stay overall!
Everything was great from the location to peaceful room to convenient of the shopping area close by. We enjoyed ourselves.
Wonderful & friendly hotel! Room was clean & bedding was great!
Liked everything. Stagf was very nice. Disliked nothing.
Stay was nice. Rooms were clean and comfy. The only downside - the bar and restaurant was open but no service - the bartender told me their system had been down all day and wasn’t sure when it would be up again. :(. The shuttle to airport was timely and driver friendly. Overall a good experience and would stay there again.
Clean and very presentable
Very nice
No breakfast!!! No curtain in the room! Horrible
only issue i had was the sound Air conditioner made.
Staff was not helpful and in some cases rude
staff where very friendly and helpful. hot tub and pool water temps where messed up. pool to hot and hot tub too little water and not hot. bar and dinning where good with friendly staff. cleaning staff helpful and provided extra towels when asked
Everything was good except the pool was supposed to be 24 hours and it wasn't
Room was not clean. Hairs on bed cover, hair in shower and bathroom floor not mopped.
I booked room with walk-in shower but that was not what I received. Called desk to inform them I booked walk-in shower not tub and that’s what I wanted but they said didnt have anymore, and that 3rd party site bookings such as Orbitz don’t always give us the correct info when booking which i find very displeasing. There was no bar soap in the room. Tub could use an upgrade or deep cleaning. There was a bug crawling on the wall. Walls are very thin. But overall room itself was decent.
Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Bar soap is always available upon request. IHG has moved to the Bath Bulk amenities with soap and lotions etc.
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.
Check in staff was polite, but our room wasn’t ready even though it was past check in time. Got a room ready pretty quick but it smelled so strongly of bleach we all got headaches and had to go out for awhile and run the fan to clear it out. The coffee tray had also not been restocked and still had the sugar and creamer wrappers which were used by the guests before us. But overall not a bad hotel for the price.
“Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Very clean, nice staff, clean and fun pool and jacuzzi, very safe! Great place to stay overall!
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.
Everything was great from the location to peaceful room to convenient of the shopping area close by. We enjoyed ourselves.
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
Wonderful & friendly hotel! Room was clean & bedding was great!
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.
Liked everything. Stagf was very nice. Disliked nothing.
Stay was nice. Rooms were clean and comfy. The only downside - the bar and restaurant was open but no service - the bartender told me their system had been down all day and wasn’t sure when it would be up again. :(. The shuttle to airport was timely and driver friendly. Overall a good experience and would stay there again.
Thank you for your review. Unfortunately I server went down from a accident that happened early that morning. We had to get our server replaced.
Clean and very presentable
Thank you for your wonderful compliments.
We have taken note of your comments, and this will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.