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Recent guest reviews

The bathroom was a bit cramped for space, which is my only complaint.

Excellent location, in the heart of Bilbao’s Casco Viejo. Fast wifi connection; friendly staff. Breakfast is overpriced, I skipped it.

Staff was amazing, breakfast very good, and bed and room very comfortable. I booked a single-bed room, but I only learned of the exact room upon check in. Unfortunately, I was given room 101 which turned out to be right by the stairs and elevator, which everyone leaving and entering the hotel must use. With the uncarpeted wood floors, room was very noisy. I slept with ear plugs and used my phone to connect to a white-noise video but I was still awakened by luggage being brought down stairs around 7 am and could hear thumping late at night and early in the morning as customers came and went. I only stayed one night and managed to get enough sleep but could not have stayed in room longer than that. I would definitely recommend hotel, but not room 101 (request a single room on another floor), unless noise is that something that is not a concern for you.

We arrived by train and it took us about 10 minutes to walk from the train station to the hotel. Staff very helpful with questions and suggestions. Right on the tram line for transport to central bus station and really EXCELLENT location for exploring the city. Noisy street outside but the windows really cut down the noise when they were closed. Would definitely stay there again

The room was decorated and appointed nicely, but unfortunately the shower drain did not work so the entire bath floor flooded when you took a shower. WiFi is weak and available only in certain areas and band width is very slow. Breakfast is nice, and location is excellent. The bed is old and very stiff and hard to make comfortable, I felt like I was sleeping on plywood.

5 minutes walking from Renfe station and right in the center of the city. Very friendly staff! Totally recommend.

The location was great. The staff was ok but not as fluent in English as some of the other places I have stayed in Spain. Room was not cleaned after our first night and when I brought it to the attention of the front desk. They said it was because I had out the do not disturb sign, which was not true. After some debate, They then gave me clean towels. Overall good stay because of great location.

Location, location location. Right next to train station and old city. Rooms are SMALL.

Good location which is walking distance (within 10-30 minutes mins depending on where you go) to major attractions including the Guggenheim. The metro station which will take you everywhere is also about 5-7 minutes away by walkig from the hotel. A lot of places to eat, drink and shop are near the hotel as well.

Well located at Arenal Bridge between old and new Bilbao. The hotel itself is average and a bit threadbare. Very good access to all parts of the city, close to Guggenheim Museum.

A great location near shopping, restaurants, and to explore Bilbao.

Desayuno súper bueno. Fantástico. La recepción muy amable y la ubicación es perfecta.

C/ Bidebarrieta, 2 Bilbao Vizcaya

Hotel highlights

  • Walking distance to Plaza Moyua
  • Free WiFi and wired Internet in rooms and public areas
  • Business center
  • Concierge services

Located in Bilbao Old Town, Petit Palace Arana is next to popular attractions like San Nicolas Church and Plaza Nueva. This 64-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, a business center, and concierge services.


Dining

For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.


Rooms

The 64 rooms are air-conditioned and have an array of amenities, including minibars, laptop-compatible safes, and phones. Guests can expect Smart TVs with digital channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Desks are also included.


Property features

Guests of Petit Palace Arana enjoy free WiFi in public areas, a business center, and laundry facilities. Offsite parking is available for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage.

Room options

Double Room (with extra bed)

1 Double Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Double Room (with 2 extra bed)

1 Double Bed and 2 Twin Beds | 4 Twin Beds | Sleeps 4

Single Room

1 Large Twin Bed | Sleeps 1

Superior Double Room, City View

1 Double Bed | 2 Twin Beds | Sleeps 2

Guest reviews for Petit Palace Arana

Everyone (4) Couples (3) Business (1) Family (4) Friends (1) Other (1)
3
Partner Couples

The bathroom was a bit cramped for space, which is my only complaint.

By on Sep 29, 2019

Review comment responded on Sep 30, 2019

Dear Guest, I sincerely appreciate the time you have taken to share your experience with us. I regret to read that some aspect of your stay did not meet your expectations and I offer my sincere apologies as this obviously affected your overall experience. Rest that assured that our guest's comfort is of utmost importance. We hope to have the opportunity to welcome you back at Petit Palace Arana and offer you a better experience. Sincerely, Karmele Abarrategui Host Petit Palace Arana

5
Everyone

By on Jul 19, 2019

Review comment responded on Jul 23, 2019

Dear Guest, Thank you very much for sharing such a superb valuation of your recent stay at the Petit Palace Arana. We are delighted to learn that you enjoyed your stay with us. It would be a great pleasure for me and my team to welcoming you back again. Yours sincerely, Helena Álvarez Experience Manager Petit Palace Arana

5
Everyone

By on Jul 5, 2019

Review comment responded on Jul 6, 2019

Dear Guest, We greatly appreciate you taking the time to provide your feedback on Orbitz, regarding your most recent stay at Petit Palace Arana. I am delighted to read that you enjoyed the service provided. please be assured that I will share your kind words with all the team, We are looking forward to have the pleasure to welcome you back very soon for your next vist to Bilbao Best regards, Karmele Abarrategui Host Petit Palace Arana

4
Family

Excellent location, in the heart of Bilbao’s Casco Viejo. Fast wifi connection; friendly staff. Breakfast is overpriced, I skipped it.

By on Mar 28, 2019

Review comment responded on Mar 30, 2019

Dear Guest, I would like to thank you for taking the time to share your experience at the Petit Palace Arana. I am more than pleased to read that the hotel met all your expectations and you had a most pleasant stay with us. Please be assured that I will pass your nice comments on to our team. Regarding your comment on your breakfast experience,and I would like to apologise for the disappointment this would have caused you. Our breakfast buffet offers a great variety of hot and cold food and drinks and has not only the usual ingredients but offers also fresh fruits and vegetables, cheese, pastries, homemade cakes and different healthy choices. As it is a buffet you can eat and drink as much as you like Thank you once again for your feedback and I do hope that we have the pleasure of welcoming you back in the future. Kind regards Karmele Abarrategui Host Petit Palace Arana

3

great location, staff, & bed, but noisy room

Everyone

Staff was amazing, breakfast very good, and bed and room very comfortable. I booked a single-bed room, but I only learned of the exact room upon check in. Unfortunately, I was given room 101 which turned out to be right by the stairs and elevator, which everyone leaving and entering the hotel must use. With the uncarpeted wood floors, room was very noisy. I slept with ear plugs and used my phone to connect to a white-noise video but I was still awakened by luggage being brought down stairs around 7 am and could hear thumping late at night and early in the morning as customers came and went. I only stayed one night and managed to get enough sleep but could not have stayed in room longer than that. I would definitely recommend hotel, but not room 101 (request a single room on another floor), unless noise is that something that is not a concern for you.

By , from New York on Aug 22, 2017

Review comment responded on Oct 4, 2017

Dear Dave, First of all, we would like to thank you very much for choosing Petit Palace Arana Hotel on occasion of your trip to amazing Bilbao. It is magnificent to read your positive feedback regarding the location of our hotel, the service provided by our staff and the quality of our breakfast buffet. We truly regret to see that your guestroom did not meet your expectations because acustic reasons, and we would like to kindly inform you, that the views from the rooms vary depending on the allocated room that is booked, but we can understand beaing at upper floors would have improve your stay, sorry for that. Sadly, we do not have any records of your discontent during the stay to offer a room move after the first night.. It would have been our pleasure to help you on this matter. We hope Dave to have the opportunity to welcome you back to our hotel next year. Best regards, sonia Luengo Front desk Mger. Petit Palace Aranan Bilbao

4

perfect location

Couples

We arrived by train and it took us about 10 minutes to walk from the train station to the hotel. Staff very helpful with questions and suggestions. Right on the tram line for transport to central bus station and really EXCELLENT location for exploring the city. Noisy street outside but the windows really cut down the noise when they were closed. Would definitely stay there again

By on Oct 10, 2015

3

nice looking room

Couples

The room was decorated and appointed nicely, but unfortunately the shower drain did not work so the entire bath floor flooded when you took a shower. WiFi is weak and available only in certain areas and band width is very slow. Breakfast is nice, and location is excellent. The bed is old and very stiff and hard to make comfortable, I felt like I was sleeping on plywood.

By on Apr 9, 2015

5

location!

Friends

5 minutes walking from Renfe station and right in the center of the city. Very friendly staff! Totally recommend.

By on Nov 19, 2014

3

excellent location.

Family

The location was great. The staff was ok but not as fluent in English as some of the other places I have stayed in Spain. Room was not cleaned after our first night and when I brought it to the attention of the front desk. They said it was because I had out the do not disturb sign, which was not true. After some debate, They then gave me clean towels. Overall good stay because of great location.

By on Jul 25, 2014

3

spain vacation

Family

Location, location location. Right next to train station and old city. Rooms are SMALL.

By on Jun 25, 2014

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