Property is conveniently located near historic sites, shopping centers and many restaurants. Staff is great and helpiful.
Disappointed with Novotel Hotel and did not expect the property conditions to be poor as even upgraded room provided had strong cigarette odors and hotel did not change the room till next day. Shower were in in bad condition and bathroom poorly lit. Light fixtures and some power outlets were not working.Breakfast buffet was good and had wide selection.
The entrance lobby looks nice and new. The rooms are old and bedbuggy. Don’t stay here if you like clean new and comfort. What a disappointment.
Good, clean, comfortable hotel, conveniently located to major attractions. Very good breakfast buffet
Good stay and good experience. Hotel staff was very good and helpful.
We had a king bed, which was fabulous. The room had more than enough space, the bathroom was kept clean. The hotel lobby was tidy, we had great time during happy hour at the lobby bar. The only downside I encountered was the Women's bathroom where the sauna is located. Unfortunately the bathroom always had a foul smell, seemed like there wasn't much up keep done in there. The sauna was great after a long day though.
I had problems with the consierge to store an ice pack in their freezer. The hotel does not have a protocol for this. So the consierge wanted me to deal directly with the hotel’s restaurant. I refused and asked for a receipt since it is their job to arrange how and where this would be done. They just gave me a handwritten (in Chinese) paper saying I have an ice pack in their freezer. This, after I insisted strongly because they wanted me to leave the ice pack without a receipt.
Hotel was a smooth check in and check out. The room was spacious but needs upgrade the bed mattress kinda hard pillows and blankets where good.the concierge was very helpful in getting our tour packages.there english is not as good but they try.the breakfast buffet is ok but everyday is same food.nothing diffrent every other day.its walking distance to the pricy wangfujing st with high class malls and very crowded.
Stayed at the hotel for 3 nights. It is very well located, cose to the subway, the forbidden city and Wangfujing street. Very good buffet for breakfast.
Walking distance from the Forbidden City (~4 blocks). Plenty of shopping in the area and nearby train station. The rooms were big and clean. Wish the bathroom was more updated but it was clean with plenty of amenities. We included breakfast which is very well worth it. It has a huge selection of both western and local cuisine. Made to order soups, omelets, crepes, waffles. Yummy!
Very nice hotel, central to walk to most areas in downtown. I felt very secure. Staff goes over the top to help with any issues. Would stay again there anytime.
Located in Downtown Beijing within a 5-minute walk of Wangfujing Street, Novotel Beijing Peace is within a mile (2 km) of other popular attractions like Forbidden City. This 401-room, 4-star hotel has an indoor pool along with free in-room WiFi and a gym. It's connected to a shopping center in central Beijing and also close to Tiananmen Square and Tiananmen.
Enjoy dining at The Square, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.
Guests can expect 29-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include refrigerators, minibars, and electric kettles.
Guests staying at Novotel Beijing Peace enjoy an indoor pool, a gym, and a sauna. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 500 per vehicle one-way, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a spa tub, and meeting rooms.
Property is conveniently located near historic sites, shopping centers and many restaurants. Staff is great and helpiful.
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted that you scored low for your overall experience at our hotel. Rest assure we'll take guests' feedbacks and concerns to improve their satisfaction. Once again, I apologize for the inconvenience caused and I hope we will get the opportunity to welcome you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace
Disappointed with Novotel Hotel and did not expect the property conditions to be poor as even upgraded room provided had strong cigarette odors and hotel did not change the room till next day. Shower were in in bad condition and bathroom poorly lit. Light fixtures and some power outlets were not working. Breakfast buffet was good and had wide selection.
Dear Guest, I would like to thank you for taking the time to share your experience with us, and I am sorry that some of your experience did not meet your expectations. Our property has actually begun early last year some enhancements of its public areas (Still on-going) and also some renovation of the second wing – which has been now completed. Main wing is now our main point of focus: therefore All the TVs have been changed as well as all our carpet floors which is nearly replaced on every floors. Your comment about the unpleasant cigarette smell has been well-noted and rest assure we do have a clear non-smoking policy. On top of it, a RMB 1,500 cleaning fee policy is applied and should be settled upon check out for those who smoke inside our premises. Unfortunately, we cannot control our Guests’ behaviour inside the privacy of their rooms. On the other hand, I am very glad to know that you satisfied with our Breakfast Buffet. Once again, I apologize for the inconvenience caused and do sincerely hope we get the opportunity to welcoming you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace
The entrance lobby looks nice and new. The rooms are old and bedbuggy. Don’t stay here if you like clean new and comfort. What a disappointment.
Dear Guest, I would like to thank you for taking the time to share your experience with us, and I am sorry that your experience did not meet your expectations. Your comment about the bed buggy was shared with our Hygiene Manager for her immediate action. Despite some on-going pest control measures: we have scheduled additional pest control treatments. I am terribly sorry for the inconvenience caused. Once again, I apologize for the inconvenience caused and do sincerely hope we get the opportunity to welcoming you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace
Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace
Good, clean, comfortable hotel, conveniently located to major attractions. Very good breakfast buffet
Good stay and good experience. Hotel staff was very good and helpful.
We had a king bed, which was fabulous. The room had more than enough space, the bathroom was kept clean. The hotel lobby was tidy, we had great time during happy hour at the lobby bar. The only downside I encountered was the Women's bathroom where the sauna is located. Unfortunately the bathroom always had a foul smell, seemed like there wasn't much up keep done in there. The sauna was great after a long day though.
I had problems with the consierge to store an ice pack in their freezer. The hotel does not have a protocol for this. So the consierge wanted me to deal directly with the hotel’s restaurant. I refused and asked for a receipt since it is their job to arrange how and where this would be done. They just gave me a handwritten (in Chinese) paper saying I have an ice pack in their freezer. This, after I insisted strongly because they wanted me to leave the ice pack without a receipt.
Dear Mr. Ling, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments have been shared among our Front Office Team once we received it. It is indeed a very simple request and I am sorry we made it complicated. Our Director of Front Office will review our existing procedure and extra training will be conducting to improve our services. Once again, I would like to apologize for the inconvenience caused and sincerely hope that we will get an opportunity to welcome you back in the future. If I can be of any assistance for your next visit, please do not hesitate to contact me. Sincerely, Duan Liming Director of Guest Experience & Training Novotel Beijing Peace
Dear Guest, Thank you for taking the time to provide your feedback on your recent stay at Novotel Beijing Peace. We are delighted to hear that you enjoyed our exceptional staff and excellent location. Your positive comments are greatly appreciated and we are glad that you had an enjoyable stay with us. At Novotel Beijing Peace, we strive to create a unique and memorable experience for every guest that visits us. Thank you for giving us the opportunity to serve you and we look forward to welcoming you back again soon. Sincerely,