Kempinski Hotel Beijing Lufthansa Center5.0 out of 5.0
Recent guest reviews
I do not get to China often these days. And that is a good thing. I have little patience for the poor air quality and rude culture. Recently I stayed at the Kempinski for 3 nights while on business. While it is only a short walk to the office, I should have stayed at the Westin and it is only a little further away. The staff at the hotel are very good and polite. However, the hotel is under going major room renovations. The room renovations work is long overdue but it can be very annoying if you want to sleep past 7am or work from the room as most guests do. The heavy banging is not easy to ignore. The rom was comfortable enough but really showing its age. I ate at the cafe and the lobby lounge with mixed results. The cafe is very average. Coffee was not drinkable and the pasta salad was drenched in oil and not good at all. The lobby lounge served up an excellent Chicken Caesar said the first night with a nice red wine. On the 2nd night I ordered the Tuna Nicoise salad and it was awful. Too much vinegar and the tuna seemed off. Anyway, I was not that impressed with the Kempinski. Will try the Westin next time.
I've been staying on and off at the Kempinski in Beijing since 2004, sometimes good value depending on demand, or unless you have to use the business centre (which is exorbitant if you need to print a 40 page contract!). Germanic efficiency, and flavour is everywhere here, and in every respect - influenced not least by the functional spacious rooms, the staff many who pronounce "the" with a "Z"; the dominance of German guests, many technical, and the Lufthansa crews who March confidently through the large foyer with an attitude of purpose! The food is good with a nice selection of different cuisine available in different restaurants and it's proximity to the Lufthansa Centre where highly priced western goods are readily available and the Korean Barbecue is worth a visit. Breakfast in the main dining room is busy, and everything is available and good. Most mornings, for those who observe closely, the general manager can be witnessed "frustrucking" on the long table to the right with his team, jovally gesticulating the strategy for the day. At night the Bavarian Beer Hall with its checkered tables, benches and giant knuckles of Pork with 2 litre beer glasses might be too much for those who don't originate from the Fatherland but you can always cross the adjoining foot bridge to the nearby Dirty Nellies Irish Pub, which lives up to its name. The management are as you would expect - excellently comptetent and helpful. The GM is actually Austrian and if you happen to be of interest to him you've got a friend for life. His right hand Sandra Schmidt is professionalism personified. Of all cultures, the one that seems to gel with the Chinese best - is the German culture. Staying at the Kempinski can give you rare glimpses of how business can be and should be done with the Chinese. This is a very good hotel, but it's not great and it could be. Why I write this is because Germanic efficiency while absolutely functional lacks something, the X factor, that warm ambience which magically transforms any hotel from a place to stay to a place to love!
Arrived late and was received by a top qualified receptionist with perfect English. Had read that refurbishment is going on, which only was a minor thing. Stayed in a refurbished room, did not try non refurbished room, so I will recommend only to stay in room that are refurbished. Internet is slow and unstable.
I had days in Beijing, one before and three after, on my trip to Tongling. I used my United frequent flier miles to reduce the price for my one night at the outset and chose Kempinski because of ratings and convenience to the train station. The hotel did not disappoint at all: service and friendliness were excellent, food in hotel for breakfast was great combination of Chinese and Western options, and the room was just the sort of comfortable elegance I sought after the long flight from the US. I had.friends set me up on the three days in Beijing after Tongling, but I was quite tempted to splurge and return to Kempinski. Comfortable, elegant, and worth the price.
I’ve written before about Beijing Kempinski Lufthansa and generally have been happy enough to make it my entry and exit hotel in China. But things have changed considerably over the past year or so. Right now, I am kicking myself for being fooled again. Bait and Switch #1. 13 January of 2017 Kempinski delivered me to Beijing Capital Airport as they have maybe three or four times a year for many years. I don’t mind paying the 1000 RMB cost for this service as it provides guidance right up to the checkin counter and then to immigration. But this time, I was dumped on the curb at an unfamiliar terminal and left to fend for myself, causing me to almost miss my flight and over $50 in phone calls for assistance. I challenged the 1000 RMB service after an insulting offer from Mr. Sylvain Vodermaier that a “future” transportation charge with Kempinski would be discounted. That is laughable: Kempinski had already demonstrated that their transportation service was not up to par, so why should anyone consider that kind of offer a reasonable attempt to make things right? I am perfectly capable of doing — as I have many times over past 10 years— taken a taxi at any time to drop me off at Beijing Capital for much less cost and stress because I understand and prepare myself in advance. The ride to airport provided by Kempinksi was not only worthless, it was an extremely negative experience that almost caused me to miss my flight. If I’d been granted common courtesy of knowing that the usual service was not available, I’d have allowed time and prepared for finding my way alone. After a few months, Kempinski reversed the charge on my AMEX. This should have been a no-brainer: A loyal guest who has stayed on the Executive Floor for almost 10 years is blindsided by a drastic change in type of service and the manager argues the point? Mr. Vodermaier should be congratulated for being so attuned to guest needs that he drives the most loyal guests to other hotels. Now I know, and will not use Kempinski transportation again. Bait and Switch #2. 23 - 26 June 2017. Another stay at the Kempinski Executive Floor. This time, the Bait and Switch involves the lack of Executive Floor Lounge services. Guests PAY FOR a decent breakfast and happy hour snacks at the lounge. But there IS NO FUNCTIONAL EXECUTIVE FLOOR LOUNGE now. The original lounge has been downsized to about 1/4 of size and breakfast consists of some bread, butter and a little fruit. Same is true of the “Happy Hour” that is not even close to normal service. Kempinski tells guests that they are undergoing remodeling, but Executive Floor guests should not only be told that the Lounge is not functional but room rates should be reduced to reflect that. Neither of these occur. Fortunately, during my last morning, my manager friend Tony Liu volunteered to get breakfast for me. I went to the breakfast place (about 500 meters from the dysfunctional “Lounge”) and took pics of what I wanted. He then walked there and prepared a tray of my selections. It worked very well, delivering the quality of breakfast for which Executive Floor guests pay but is not available now without this kind of special assistance. All Exec Floor guests should be told not to expect usual service in advance of registry. Yesterday, I visited two 5-Star hotels within walking distance: Westin Chaoyang and Four Seasons to examine both their Executive level rooms and their respective Executive Club areas. What a contrast! I plan to stay in one of those during the remaining Beijing stays this summer.
The hotel has a good location but the rooms are old and not clean (traces all around not cleaned when I took the room!). The lighting device doesn't work properly and there is a lack of shelves to put your clothes during your stay. The insulation is poor, I can hear every step and discussion in the corridor, as well as cars passing by downstairs.
I booked the Kempinski based on my experience with the chain in Germany. We arrived after our flight from Dongying to spend one night before heading back to Canada. The front desk service is top notch and the rooms are functional with a bit of a trend to fancier. The hotel is about 120 RMB can ride from the airport. Make sure you take an actual taxi and not a private car which will run 650 RMB for no better service. The hotel boasts a German Restaurant complete with microbrewery and all the heart stopping wonderful meat you can eat.
BEATING THE DEAD HORSE: yes its dated(but clean) yes my room smelled badly of cigarettes, yes theres currently construction from 7am-7pm(who cares, man up) BUT i would return. This hotel is a bit dated but they make up for it with near immaculate cleanliness and impeccable service and familiarity The cost is (rightly) cheaper than the surrounding hotels(ritz, four seasons, westin, intercontinental) its right on the subway and next to a plethora of things. The staff knew me by name and i was only there for 2 days, and the gym and pool workers were right on me making sure i was happy and taken care of and also out of the way when necessaary, SAUNA, a little weird because sometimes its for guys and sometimes for ladies, basicallly 6am-10:30pm it changes sexes every 3 hours, with guys getting a better deal. the gym was smallISH they need to know down a wall and grow it a bit. the lcoker room wasnt nice(not bad) at all, it was plastic paneling , in a 5 star it should be wood paneled, for a luxury feel, not a middle school locker room feel, the sauna is super hot and great, steam room good, towels are 2 meters long and very plush. plentiful water at gym, everything beyond clean, the pool is a little weird in that theres no short way to wander in, you must sit on edge and fall in or simply jump. fien for me maybe bad for old people, but lets be honest its a business hotel, no ones here to swim. great views in gym area, decent sitting area outside gym, elevators are plentiful and quick, keys needed to go up. good, THE ROOM: again dated dated dated yes, we know, smoky yes we know, but clean, very well appointed and pillows are a meter long theyre huge, bed is nice and soft and like a real 5 star hotel they do infact provide TURN DOWN SERVICE no this no 5 star, simple. but unlike a 5 star no seperate tub and shower, although bathroom is HUGE they could include a rain drop shower head in the corner easily, BATHTUB is also cavernous. so therefore filling time is slow, small problem, lots of lotions and mouth wash everything good quality, the dresser has real hangers not the PLZ DONT STEAL ME kind, good, safe good, scale good, tv wasnt top pf the line new or big, but it was flat and western brand. the chair is comfortable, desk was good for my gf to work,. LACK OF OUTLETS as in not overly plentiful like most hotels, where the hot water heater / electric kettle is placed initially there no socket :P whatever move it to table. window opens up, and its EXTREMELY SOUND PROOF, curtains arent electronically controlled, i love those kind, the room did have a control panel for lights and heat, fine YES the room has stationary, 2 night stands and 24/7 room service for people with agoraphobia. they give compliemntary bday cake and card and fruit with nice silver plates, which were cooled so i guess room service has heater and cooler cart, thats good. check in was as qucikk as it can be in china, 8 mins, the concierge, is a lady in red , the german workers all had impeccable englisha dn the chinese workers idk because i speak fluent chinese, they were all very hardworking and helpful to everyone i saw, my gf was granted late checkout, IN FINAL, go if you wanna save 50-100$ a night, its definitely not getting shafted, but in honesty its not the crem de la crem , like four seasons, ritz, or rose wood, but its right in embassy and business area, subway, malls, and beautiufl river, ETC, pool is ONLY 1.6 m deep, about 5'5 in imperial measurement, my gf didnt like it, no hot tub, lobby is pristine and up to 5 star, just the rooms are dated 5 or decent 4,
Nice staff, enormous breakfast with choice of Asian and European dishes. Rooms are pretty standard business hotel rooms. Internet is slow. Amenities are many and meeting facilities very good. The bar at the lobby is very agreeable for a cold drink. The renovation noise was there but not too disturbing.
The hotel has a great location and has very good amenities. There is air conditioning in the room, the mini bar is quite small, but the shower is powerful and the beds are very comfortable. The hotel is linked to a number of different other areas via building connections so you can easily go shopping in a supermarket or dine at a number of other restaurants located either within the hotel, or very close by. The hotel is currently undergoing refurbishment so certain parts of the building are affected. Overall, relatively content with my stay apart from the service which unfortunately was a real let down. I would say that notwithstanding the service and the renovation it is still a good hotel to stay at because of the amenities and location.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 949 reviews