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Batam City Hotel

3.0 star property
Hotel with free breakfast, near Grand Batam Mall

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Photo gallery for Batam City Hotel

Spa
Property amenity
Grand Suite | Balcony
International cuisine
Karaoke room

Reviews

7.6 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Spa
  • Gym
  • Breakfast included
  • Room service
  • Laundry

Explore the area

Map
Komp. Penuin Centre Blok OB No. 1 -7, Batam, Batam Island, 29211
  • BCS Mall
    ‪2 min walk‬
  • Grand Batam Mall
    ‪3 min walk‬
  • Nagoya Hill Mall
    ‪15 min walk‬
  • Batam Batu Besar (BTH-Hang Nadim)
    ‪15 min drive‬

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Room options

View all photos for Executive Room

Executive Room | Minibar, desk, free WiFi

Executive Room

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Executive

Grand Executive | Minibar, desk, free WiFi

Grand Executive

  • 290 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Suite

Grand Suite | Minibar, desk, free WiFi

Grand Suite

  • 333 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Room

Premier Room | Minibar, desk, free WiFi

Premier Room

  • 236 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Room amenity

Deluxe Room

  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Minibar, desk, free WiFi

Junior Suite

  • 333 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Minibar, desk, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Minibar, desk, free WiFi

Executive Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Minibar, desk, free WiFi

Junior Suite

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Premier Room

Minibar, desk, free WiFi

Premier Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Executive Room

Minibar, desk, free WiFi

Grand Executive Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Grand Junior Suite

Minibar, desk, free WiFi

Grand Junior Suite

  • Sleeps 4
  • 1 Twin Bed and 1 King Bed

About the neighborhood

Batam

Grand Batam Mall is a short stroll from Batam City Hotel, and other popular attractions like Nagoya Hill Mall are within a mile (2 km). This 79-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • BCS Mall - 2 min walk - 0.1 miles
  • Grand Batam Mall - 3 min walk - 0.2 miles
  • Nagoya Hill Mall - 15 min walk - 0.8 miles
  • Harbour Bay Ferry Terminal - 5 min drive - 2.6 miles
  • Batam Centre Ferry Terminal - 8 min drive - 4.9 miles

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 24 min drive

Restaurants

  • ‪De Loving Heart - ‬5 min walk
  • ‪Kangen Café - ‬5 min walk
  • ‪Pelangi Kopitiam - ‬3 min walk
  • ‪Kopitiam Long Shu Siah - ‬2 min walk
  • ‪Citra Pempek - ‬5 min walk

About this property

Batam City Hotel

Hotel with free breakfast, near Grand Batam Mall
Batam City Hotel offers a gym, a sauna, and free WiFi in public areas. There's free parking and a free airport shuttle. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include meeting rooms, a business center, and a banquet hall.
Guests can stay connected with free WiFi. Other standard amenities include minibars, electric kettles, and desks.
Recreational amenities at the hotel include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • A restaurant

Restaurants on site

  • Edelweiss

Things to do

  • Gym
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Desk

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 10 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Property is also known as

Batam City Hotel
Batam City Hotel Indonesia
Batam City Hotel Hotel
Batam City Hotel Batam
Batam City Hotel Hotel Batam

Frequently asked questions

Is a free cancellation option available at Batam City Hotel?

Batam City Hotel provides free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What is there to do near Batam City Hotel?

This hotel is located in Batam, a short 11-minute walk from Grand Batam Mall and also 18 minutes on foot from Nagoya Hill Mall. You'll also find Harbour Bay Ferry Terminal and Batam Centre Ferry Terminal within a short drive.

Is there parking available at Batam City Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at Batam City Hotel?

Spa services at the hotel include massages.

Does Batam City Hotel feature a casino?

No, Batam City Hotel doesn't have a casino.

Is there an indoor pool at Batam City Hotel?

No, there is no indoor pool at this hotel.

Is Batam City Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and massages.

Does Batam City Hotel have a hot tub?

No, but this hotel does have a steam room.

Does Batam City Hotel have a restaurant with a breakfast menu?

Yes, Batam City Hotel serves free breakfast at Edelweiss.

Does Batam City Hotel allow pets to stay free of charge?

No, pets aren't allowed at Batam City Hotel.

Are there connecting rooms at Batam City Hotel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Batam City Hotel?

The closest major airport to Batam City Hotel is Batam Batu Besar (BTH-Hang Nadim), which is 10.6 mi away (24 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is around 15.3 mi away.

Can I book a room with a balcony at Batam City Hotel?

Yes, some guestrooms at Batam City Hotel offer a balcony and may feature city views.

Batam City Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 55 reviews
Rating 8 - Good. 24 out of 55 reviews
Rating 6 - Okay. 16 out of 55 reviews
Rating 4 - Poor. 1 out of 55 reviews
Rating 2 - Terrible. 2 out of 55 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Mina

Traveled with partner
Disliked: Amenities
Location location location
Stayed 3 nights in Feb 2025

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice short getaway

Stayed at new wing of Batam City Hotel. Walking distance to most of the eateries I wanted to go to. Most importantly, it is just next to the massage parlour I enjoyed going to. BCS is just aright across the road after passing thru' a short lane. Of course if you are looking for a resort and beach experience, this is not the place.
Stayed 2 nights in Jun 2017

8/10 Good

Chee Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good except breakfast and no free gym and no Swimming pool. Breakfast too limited food type.
Stayed 2 nights in Jun 2017

4/10 Poor

Jacq, SG

Liked: Room comfort
Disliked: Staff & service

Staff made mistake and put blame on guest

Indonesian friend brought friend and i to hotel check in, asked to wait n then i showed her online reservation details... I repeated request for 2 beds n late check out if possible. She then gave us room key, went to room but key card not working, had to call staff up n saw that room had a queen n a single bed. Did not think too much about it. Next morning received call in room that we were given wrong room n staff insisted we asked for 2 double beds as we had 3 people and that soecific room number n wanted to forfeit my deposit. I argued that they did not leave note in room when we were out to resolve issue after we came back as they said they tried calling room but no answer. After my argument that staff saw reservation details n yet accused me of asking for double beds n room number, manager told me then she will get staff to pay but that next time it will be charged. This accusation and attitudes of hotel front desk staff is totally unacceptable n left a very bad impression that even my indonesian friend said she will ask friends to not stay in this hotel as initially she thought we had a very nice room... Restaurant staff are friendly but definitely not the front desk staff as even as i checked out, the lady manager told me that next time the deposit will be forfeited if it happens again.... This is really bad bad staff attitude!!!!!

8/10 Good

Xeria, Singapore

Liked: Staff & service, room comfort

Nice hotel near to BCS mall

Everything was good except for the water temperature for shower, the water can get very hot and very cold suddenly, so pls dont not put the shower near your body, test before you shower.

2/10 Terrible

usn sailor, tn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

I have traveled to many countries and stayed at many hotels this is by far the worst hotel that i have ever stayed. And the service was horrendous. Lesson learned

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
nice room...good breakfast....good location...room spacious and cleaned...courteous hotel staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It a clean hotel

I am stay there few times, it good location and free shuttle one way.

10/10 Excellent

Eros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

merry, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort

Not bad

Overall was good. Hot water heater not working

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Bob, Singapore

Good location to BSC Shopping mall

Ants on the table and wall. Other than that, everything else is average.

8/10 Good

YU HUI, Singapore

Liked: Cleanliness, staff & service

2 days 1 night weekend stay in Batam

A short stay in this hotel for the weekend. The hotel provides free ferry pick-up to the hotel only. The driver is punctual and friendly. The check-in service is fast. The room is pretty good and clean but some amenities are missing -> bath, shampoo, bedroom slippers. We have to request from the reception. The bed is pretty comfy and the hotel is near the mall and lots of food court/shop houses. There is a wet market near the hotel too. Overall, a comfortable stay and I will visit this hotel again.

6/10 Okay

RADIYAH, Singapore

Everything is ok, good location for shopping, foods and massages as all are within walking distance, accept for the room's toilet is not well clean with lots of brownish stain all over the floor and shower screens which is really a turn off for us.

6/10 Okay

Kok Siong, Singapore

Liked: Cleanliness

A short stay

The room was OK for a night stay. Breakfast was not too bad. The only complaint is that the Towel looks very old and dirty. Fortunately, I brought my own towel.

8/10 Good

Johnny, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities

A Short Stay

The hotel looked new but I was given a Junior Suite where the air-con was not cold at all. They promptly changed another room for us. The room and toilet were clean. The shower was great, one normal size and another giant one over your head. The pillows were not great, very hard and high. We had to use the sofa cushions instead. The breakfast was ok. There were more food than what we would expect from a budget hotel. The hotel was near to BCS Mall and a few massage parlours and 20 min from Batam Ferry Terminal.

10/10 Excellent

PUI LAN PAZZY, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Staty

Comfort stay. Good services. Only shower tempeture not easy to adjust. All things rallright.

8/10 Good

tezza, Singapore

Liked: Property conditions & facilities, room comfort

new hotel good location weak housekeeping

can stay again forget the breakfast

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for short stay

Hotel is abt 5mins walk from BCS mall and there are shops selling food nearby. However the condition of the rooms are not very good..abit smelly and dirty. Service of the staff was good though.. Not recommended for fussy traveller but ok for short stay

10/10 Excellent

Angeline, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money and friendly

Friendly staff, prompt pick up, value for money, safe environment. Good environment for the price paid. My third stay at the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

It's a pleasent stay in this hotel. Overrall services were good.

6/10 Okay

bak ling, singapore

Disliked: Cleanliness, room comfort

value for money

Good location

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