The AC did not work and the city was very hot 98F. Also eventhough I checked in at 10am I had to wait in line again for 30 mins to get my room key at 3pm. There was a long line at 3pm and only 1 person at the desk. Despite using the button to request roomservive they never came to clean the room. The room was nice but I would not recommend it and would not stay there in rhe future.
My room was on the 8th floor with a great view, spacious and very, very clean..however, there was a distict bad smell (sewage?) as soon as i approached my room in the hallway. I'm not sure if this was the case in other floors, but it was present in mine. Also, tbe carpets while kept very clean and vacuumed were old and showing wear..
Friendly and helpful staff.
Everything good, also Hotel have a good of view
Loved that it was so convenient to buses and trains. Not to crazy about the restaurant!
The Hyperion is an excellent hotel in a great location at a reasonable price
Located in Basel City Centre, Hyperion Hotel Basel is adjacent to Rosentalanlage and within a 5-minute walk of Congress Center Basel. This 224-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym. Centrally located in Basel, the hotel is connected to the convention center, and a short walk from Musical Theater Basel and Solitude Park.
Enjoy a bite to eat at Gaumenfreund, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Guests can expect 26-inch TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers and hair dryers. Other standard amenities include free minibar items, espresso makers, and laptop-compatible safes.
Hyperion Hotel Basel offers a gym, a sauna, and free WiFi in public areas. Self parking is available for CHF 35.00 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, a conference center, and a 24-hour business center.
The AC did not work and the city was very hot 98F. Also eventhough I checked in at 10am I had to wait in line again for 30 mins to get my room key at 3pm. There was a long line at 3pm and only 1 person at the desk. Despite using the button to request roomservive they never came to clean the room. The room was nice but I would not recommend it and would not stay there in rhe future.
My room was on the 8th floor with a great view, spacious and very, very clean..however, there was a distict bad smell (sewage?) as soon as i approached my room in the hallway. I'm not sure if this was the case in other floors, but it was present in mine. Also, tbe carpets while kept very clean and vacuumed were old and showing wear..
Dear Ana,Thank you for your positive review. We are thrilled that you liked it so much with us and we take your comments, for which we apologize in all forms and will check them. Hopefully we can be your hosts in Basel again soon.Best regards,Your H-Hotels teamSergei Rosenberg - Online Reputation Manager
Friendly and helpful staff.
Dear David, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our friendly and helpfull staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
Everything good, also Hotel have a good of view
Dear Jane, thank you for the great review of our hotel! We are glad that you enjoyed your stay, the nice view and hope to see you again very soon. Greetings from Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
Loved that it was so convenient to buses and trains. Not to crazy about the restaurant!
Dear Judy,great that our hotel was the right starting point for you and that you were satisfied with your stay. We would be happy to be there for you again next time and hope to see you again soon.Best regards,Your H-Hotels team
The Hyperion is an excellent hotel in a great location at a reasonable price
Dear Richard, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel! King regards Your H-Hotels Team
Sehr geehrter Gast, herzlichen Dank für Ihre super Bewertung. Es freut uns sehr, dass unser Hotel Ihren Geschmack in allen Bereichen getroffen hat und wir Sie von unseren Service Dienstleistungen überzeugen konnten. Gern heißen wir Sie bald wieder Willkommen und wünschen Ihnen bis dahin eine schöne Zeit. Herzliche Grüße, Lena Achstaller Guest Service Manager H-Hotels Schweiz
Dear Michael, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay/breakfast and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager