Four Points By Sheraton Barcelona Diagonal

Summary: If you're just looking for an average hotel away from the city center, this is probably fine. I'll start out with the good parts. All 2 of them. The hotel employee at check-in was great. He was friendly and helpful. Also, the location of the hotel is great. It's not in city center, but it was right on the Rambla de Poblenou, with takes you to the sea. The night we stayed there was a festival and the rambla was full of people, making for a festive atmosphere. We booked 2 nights. One of the reasons we booked the 4 Points is because we have Platinum status with SPG. According to the front desk person, we were given an upgrade, although I'd hate to see what the regular rooms were like. When we get to the room, it was not clean. There were hairs in the bathroom, holes in the pillowcases, and the minfridge was broken. The front desk person also said there was a coffee in the room, but there was only tea. (These may seem like minor complaints, and I generally wouldn't make a big deal about it, but for the price ($200/night), it was a poor value) Called down to the front to ask about coffee and they sent up coffee packets. Asked about the broken minifridge, and they said it is not a refrigerator like we have at home, but a minibar. I asked if it was supposed to be cold, and they said "yes". I said it was not cold and they said they would send someone up. They never did and it never got cold. It is also not a minibar. There was nothing in it but two bottles of room temp water. That's a pretty sad bar, if ever I've seen one. Anyway, feeling like we could find a better room at that price, we contacted SPG to see about canceling the room and going somewhere else. Unfortunately, we could not cancel so we decided to stay one night and cancel the second. We had to go to the front desk to do this. On the phone with SPG, the agent said the management was concerned and wanted to make things right. We went down to the front desk to cancel the second night. No one said anything about our concerns or doing anything to make things right. We stayed one night, and it was fine. The next night we found a much better hotel for a lower price (Negrosco Princessa) that included a working (and free) minibar, was clean, and offered a glass of cava! If you are an SPG member with any status, don't stay here. If you have a choice about where you are going to stay, don't stay here. If your company puts you up here without a choice, you'll be fine.

Loved the hotel and location just up the road from Glorias metro which is 10 mins from the centre. Pristine hotel lovely rooms especially the bathroom. Great views. Just wish more instant coffee in the room 1 sachet between 2! Hardly any creamer. Even when asked only 2 pods for filter coffee brought up. And half board choice of dinner not good things have run out, so often only 2 choices. Angelica on front desk was amazing.

We had to stay over for one day before embarking on a cruise. We made a booking with Four Points Diagonal and arrived earlier than the 12:00 book-in time. The lady assisting us arranged our room to be ready within 15 minutes and we were able to take a well deserved shower after a long flight. Their dinner at the Sports Bar was also very nice. Next morning breakfast consisted of a wide variety of food. All staff was very helpful and friendly. We definitely recommend them.

This hotel was amazing! Very far from the airport, but the hotel is sooo nice. The staff was great and gave some good information on the area. I was disappointed there was no gift shop for water, but we had to go across the street to the local market. The breakfast food was a bit cold, but there were tons of close places to eat. We walked to several restaurants in the nearby area. The hotel security was not pleasant our first night, but I was happy they had someone available. Overall, the rooms were great and the service outperformed anything. I would highly recommend this hotel! Close to all attractions within 15 mins. (Sagrada Familia, Gaudi)

Loved the location very safe and lots around to do restaurants and cafes close to beach great friendly staff clean modern rooms lots of security felt safe will definitely go back it's also good location if cruising was going on magick by Disney it was close to port quiet area for sleeping my son really liked it us well his 16 free wifi the best for him

Came for a conference without much expectation, but had a very good time here. The staff is amazing, location central, room comfortable and clean, breakfast was good and not expensive. Everything just worked. Highly recommended.

Hotel location is great accecable to all types of travel wither shopping sightseeing or business meetings Staff are friendly and eager to help and support Breakfast buffet is good however their room service menu is simple with limited choices Rooms are moderate in size with limited furniture But amenities are excellent Comfortable stay overall

I liked that the location was in a nice local area with a great walk to the beach along the street with cafe shops and bars. Having stayed in the Downtown area before, it was a nice change to be here. Housekeeping were great and the room was cleaned well. The Front desk were all excellent.

Nasty and impolite service. Our first room smelled terrible, people were definitely smoking in there, even though its a non smoking hotel. Our second room was a little better but still not clean, especially the shower. The queen size bed was moving apart because it wasn't actually a queen size bed but 2 twin beds. Fitness room didnt look good either, in terms of cleanliness. NOT RECOMMENDED.