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Hotel Elegant Lux

4.0 star property
Family-friendly ski hotel with 2 restaurants

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Photo gallery for Hotel Elegant Lux

Indoor pool
Garden
Front of property
Indoor pool
Indoor spa tub

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Pool
  • Kitchen

Explore the area

View in a map
3, Polezhan St, Bansko, 2770
  • Place, Bansko Ski Resort
    ‪5 min walk‬
  • Place, Bansko Gondola Lift
    ‪8 min walk‬
  • Place, Ski Bansko
    ‪17 min drive‬

Room options

View all photos for Deluxe Studio

1 bedroom, individually furnished, desk, iron/ironing board

Deluxe Studio

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom

1 bedroom, individually furnished, desk, iron/ironing board

Deluxe Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony

1 bedroom, individually furnished, desk, iron/ironing board

Deluxe Apartment, 2 Bedrooms, Balcony

  • 1292 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds, 1 Large Twin Bed and 1 Large Twin Sofa Bed

About the neighborhood

Bansko

Hotel Elegant Lux places you within a 10-minute stroll of Bansko Ski Resort and Vihren. This 47-room, 4-star hotel has 2 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Bansko Ski Resort - 5 min walk - 0.3 miles
  • Vihren - 8 min walk - 0.5 miles
  • Bansko Gondola Lift - 8 min walk - 0.5 miles
  • Paisii Hilendarski Historical Center - 15 min walk - 0.8 miles
  • Ski Bansko - 17 min drive - 5.3 miles

Getting around

  • Sofia Airport (SOF) - 140 min drive

Restaurants

  • ‪Chateau Antique - ‬4 min walk
  • ‪The House - ‬3 min walk
  • ‪Castello (Food & Wine) - ‬3 min walk
  • ‪Forest Cup - ‬5 min walk
  • ‪Lobby Bar - ‬6 min walk

About this property

Hotel Elegant Lux

Family-friendly ski hotel with 2 restaurants
Hotel Elegant Lux features a full-service spa, an indoor pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for EUR 100.00 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a business center.
Guests can expect free WiFi and LCD TVs with satellite channels and DVD players. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include kitchens, sitting areas, and refrigerators.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

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8.8 out of 10, Excellent, 191 reviews
$51 nightly
The price is $58
Oct 27 - Oct 28
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free casino shuttle
  • Free ski shuttle
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • DVD player
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave on request
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 10 per pet, per day
  • Dogs only
  • 1 total (18 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.02 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 100.00 per vehicle (one-way)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Pool access available from 9 AM to 9 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Elegant Lux Bansko
Hotel Elegant Lux
Elegant Lux Bansko
Elegant Lux
Hotel Elegant Lux Hotel
Hotel Elegant Lux Bansko
Hotel Elegant Lux Hotel Bansko

Frequently asked questions

Are free cancellation options available at Hotel Elegant Lux?

Hotel Elegant Lux offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What is there to do close to Hotel Elegant Lux?

This hotel in Bansko is within a 10-minute walk of Bansko Ski Resort, Vihren, and Bansko Gondola Lift. You'll also find Museum of Otets Paisii Hilendarski and Paisii Hilendarski Historical Center less than a mile away.

Will I be able to park at Hotel Elegant Lux?

Yes, self parking is offered for free at the hotel.

Is there a spa at Hotel Elegant Lux?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, sports massages, hydrotherapy, and body wraps.

Does Hotel Elegant Lux have a casino at the property?

No, Hotel Elegant Lux doesn't have a casino.

Is there an indoor pool at Hotel Elegant Lux?

Yes, this hotel has an indoor pool. Guests have pool access between 9 AM and 9 PM.

What amenities will couples enjoy at Hotel Elegant Lux?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and a poolside bar.

Does Hotel Elegant Lux have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hotel Elegant Lux have a restaurant that serves breakfast?

Yes, Hotel Elegant Lux has 2 restaurants, and serves free continental breakfast each morning.

Does Hotel Elegant Lux allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Elegant Lux for a fee of EUR 10 per pet, per day. The property also provides food and water bowls.

Does Hotel Elegant Lux have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies that I can book at Hotel Elegant Lux?

Yes, some guestrooms at Hotel Elegant Lux offer a balcony and may feature mountain views.

Does Hotel Elegant Lux offer wedding services?

There are wedding services available at Hotel Elegant Lux if that's in your vacation plans.

Reviews

Hotel Elegant Lux Reviews

8.2

Very Good

8.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 18 out of 41 reviews
Rating 8 - Good. 16 out of 41 reviews
Rating 6 - Okay. 3 out of 41 reviews
Rating 4 - Poor. 1 out of 41 reviews
Rating 2 - Terrible. 3 out of 41 reviews

Reviews

8/10 Good

Desrae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the easy access to the jacuzzi and steam rooms and had a wonderful massage.
Stayed 6 nights in Mar 2025

10/10 Excellent

Paul Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Elegant Lux is in a great location just a few minutes from the ski gondola and the many bars and restaurants around town. It has a shuttle bus to and from the gondola. We stayed for five nights. The staff are friendly and helpful. We had half board and the breakfasts and dinners were good with a buffet for both. For dinners where there are fewer diners they do table service. There is a spa with pool, sauna and jacuzzi which was good. We went in the morning and were the only people in there. The hotel also had a dry room for ski and snowboard equipment. The rooms are clean and spacious with all the facilities you need. While some people may find some of the furniture a little tired and old fashioned I thought it had a nice look and feel. I’d recommend this hotel for those hitting the pistes and hope to return myself next year.
Stayed 5 nights in Jan 2025

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Harley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

8/10 Good

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, Comfortable, would consider a return visit

Breakfast was fantastic, great variety. Rooms were good size. Walking distance to Gondola, but shuttle available if you want to be driven (15lev I think). Service was good, but english wasn't always good enough to communicate well - but still fine for being in another country. Spa was nice but this is the only area I would mark down, maybe just bad timing for the visit. Kids were going wild in the pool the first couple of days which I didn't enjoy. They can play without constant splashing everyone and hitting the inflatable ball as hard as they could. More the parents /other guests fault than Elegant Lux - just a note that its not adult only so this is always a possibility. Also the steam room switches off too quickly and they have to turn it on in the basement so I didn't want to go ask them this every 5 minutes once the room eventually got to a good temperature. The salt room needs better insulation, too many gaps prevented the temperature for getting above 70. The best was the sauna, which worked very well - great after a hard day on the slopes. My rob was also damaged but relatively minor problem with that. Overall quite happy with price and service. Again the staff always happy and always someone available when needed. Would stay here again if I return to Bansko. Additional plus was a beautiful cat that came to visit every day lol
Delicious breakfast, wide verity
Stayed 7 nights in Feb 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Amazing staff but shower cubicle let the place down by not draining properly and some sort of leak.
Stayed 7 nights in Jan 2024

8/10 Good

Boyan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

It was quite nice

We are very happy with our stay, but somewhere in our bathroom was leaking.Our kids went to the game room but there was only a ping-pong table,But on the pictures there were loads of games .The price was good value for money.I went to the spa it was amazing, so was the hot tub.It felt nice after a day of skiing!Overall the service was really good, we might stay next year again!
Stayed 4 nights in Feb 2023

10/10 Excellent

ziv

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff which will help with everything. 10 minutes walk to the Gondola. Plenty of parking. The spa is nice with a few Saunas and a small swimming pool. Breakfast was good as well. we had a room with a living room and an additional sleeping room and a small kitchen for 4 people. מומלץ מאוד. צוות חביב שעוזר בכל מה שצריך.
Stayed 5 nights in Jan 2023

2/10 Terrible

Agron

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agron

The Hotel was not comfort at all was very cold the food also was cold in the self service wasn’t enough options and a sleeping beds was very old and not comfort at all so this hotel is not even 1 star rating hotel
Stayed 3 nights in Dec 2022

8/10 Good

Domenico

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and cheap

The hotel is ok, the rooms are nice and big The spa is cold, the pool, the jacuzzi, and the also the sauna 😩 The breakfast is ok and the staff are kind
Stayed 4 nights in Jan 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap not cheerful

I was downgraded to another hotel with no explanation. The room was old, worn out. Some sockets blow the fuses when used, bathroom door didn’t shut, shower leaked, no kettle and breakfast was terrible.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. friendly hotel. Close to the ski slopes and near the town.
Stayed 4 nights in Feb 2020

10/10 Excellent

Viktor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bansko at its best!

We had an amazing stay at Elegant Lux and in Bansko! We celebrated New Year in the restaurant and really enjoyed the evening, the food, the music and the New Year’s program. We love Bansko and have been already a couple of times in this hotel and will definitely Come back again as we like it a lot here. The food at breakfast and dinner is very delicious and tasty, the spa has everything that you need to relax after a day of skiing, the massages are a must try, the apartment is massive and very warm and the staff are welcoming and making you feel as you are at home. The location is 5 minutes walk to the ski lift with ski and boots, but they also have a free bus ride to the gondola station. The hotel is very central but yet quiet so that you can enjoy your holiday to the fullest.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was closed and tried to kick us out telling us that we need to cancel our family holidays via hotels.com It was rude and unpleasant!
Stayed 5 nights in Apr 2019

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Room was in practice a suite. The greatest and pleasurable surprise was the spa with pool, 2 sauna rooms, steam room and jacuzzi, all at no extra charge for use by hotel guests. A very pleasant amenity to use at the end of a day's skiing. We also appreciated that the kitchen could still provide supper when we arrived just after 11 pm
Stayed 5 nights in Feb 2019

10/10 Excellent

Tom Yaakov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing..very good service. מדהים עבור שומרי שבתות ומסורת
Stayed 8 nights in Feb 2019

8/10 Good

iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun vacation

We were few friends that came for a ski vacation. The hotel was perfect for us, the location, the room, it was comfort and clean and we had a great time
Stayed 6 nights in Dec 2018

10/10 Excellent

shay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

malcolm, Durham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can't really fault it

Very very good hotel at the price point, can't fault it. Close to ski lift/ gondola station and a few minutes walk into town. Only negative was that the lighting in my bathroom was a little dim for my taste but then I find that of 99.9% of hotels I stay in. The staff were excellent and the inclusive breakfast just fine. Recommended.
Stayed 2 nights in Aug 2018

10/10 Excellent

Elaine, Swansea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel. The friendly, helpful staff did everything to make our stay comfortable and I'd return in the future.
Stayed 7 nights in Jun 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness

Simple

Simple Hotel. Room was not clean or cleaned during our stay. Nice pool and Jacuzzi. Good Location- 3 min from center. Good Breakfast. Overall we had a good stay. Value for money.
Stayed 3 nights in Mar 2018

8/10 Good

Petrunka

Liked: Cleanliness, staff & service

Good Hotel Overall.

Great location. Good amenities. The swimming pool area needs a bit of renovation. The hot tub needs to be cleaner. The food was ok. Everything else was amazing. The staff is incredible and very very helpful. The apartments are in good condition. Good value for money.
Stayed 5 nights in Feb 2018

10/10 Excellent

Hjalmar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money. Nice with a spa after a long day on the slopes. Very friendly and service-minded staff and a good breakfast-buffé to start the day.
Stayed 7 nights in Mar 2025