I hate to leave this review because I love the Pendry properties but the service was very poor. Half the staff said they were new. They did apologize for not knowing the answers, the menu, the billing, the parking etc. And I left messages for the manager to call me about the room charge and I never heard back. I am afraid the service problem at the Pendry is part a bigger problem with the service sector in America right now but a hotel of this caliber needs to do better.
Excellent service at the pool, very enjoyable stay!
Staff was very nice and accommodating. Room was excellent. Highly recommend.
Everyone that works here is so helpful and friendly and willing to help me schedule anything I need. Very convenient setting
Beautiful hotel in lovely historic harbor area. Well appointed rooms and excellent restaurant.
Being able to use the pool to cool off when temperatures were above 100 degrees was great!
Incredible accommodations, location and customer service. Could not recommend this hotel more!
The building was terrific; only one sink in the bathroom
beautiful hotel and location, right on the water, perfect to walking to bars and restaurants
I love the hospitality of the staff. They made us feel welcomed
Around courtyard - too loud from music being played - front desk had power to turn it off when I requested it. Started in morning @7 or 8 am. BEAUTIFUL hotel w/great marble bathrooms, beautiful restaurants, location, front of building, etc. Short walking distance to an excellent seafood restaurant. Offer of drink at hotel when arrive - great. With the exception of room service, especially Michelle, other requests were slow to materialize. However, when I could barely move from twisting my back, in room massage came to assist me. Still, fantastic hotel, unique.
Located in Fells Point within a mile (2 km) of National Aquarium in Baltimore, Sagamore Pendry Baltimore is within 2 miles (3 km) of other popular sights such as Johns Hopkins Hospital. This 5-star hotel has 128 rooms and welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
Full breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. IPod docks, minibars, and coffee makers are also available.
Guests of Sagamore Pendry Baltimore enjoy a 24-hour gym, free WiFi in public areas, and a business center. Valet parking is USD 48.00 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 108.39 per vehicle one-way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a seasonal outdoor pool, a terrace, and laundry facilities.
I hate to leave this review because I love the Pendry properties but the service was very poor. Half the staff said they were new. They did apologize for not knowing the answers, the menu, the billing, the parking etc. And I left messages for the manager to call me about the room charge and I never heard back. I am afraid the service problem at the Pendry is part a bigger problem with the service sector in America right now but a hotel of this caliber needs to do better.
Excellent service at the pool, very enjoyable stay!
Staff was very nice and accommodating. Room was excellent. Highly recommend.
Good day, we are thrilled that you enjoyed your stay with us and look forward to welcoming you back again soon.
Thank you for the top rating. We are pleased you had an excellent stay. We look forward to hosting you again soon.
Thank you so much for your feedback! We hope to host you again soon.
Everyone that works here is so helpful and friendly and willing to help me schedule anything I need. Very convenient setting
Thank you for your review and top rating! We are glad to hear you enjoyed your stay. We look forward to hosting you again soon.
Dear Guest, We sincerely apologize for the experience that you had at Sagamore Pendry Baltimore. We really hope that we can better assist you with any questions or concerns that you may have. Please do not hesitate to give us a call.