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Khaban Bacalar Hotel Boutique

3.5 star property
VIP Access

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Exterior
Property video
Master Double Suite with Balcony Lagoon View | Terrace/patio
Villa Khaban Private Pool Lagoon Front - up to 6 people | Premium bedding, pillowtop beds, minibar, blackout drapes
Master Suite with Balcony Lagoon View | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪10 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪14 min drive‬
  • Place, Cenote Cocalitos
    ‪18 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪47 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe King with Balcony Garden View

Premium bedding, pillowtop beds, minibar, blackout drapes

Deluxe King with Balcony Garden View

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Double with Balcony Garden View

Deluxe Double with Balcony Garden View | View from room

Deluxe Double with Balcony Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Villa Khaban Private Pool Lagoon Front - up to 6 people

Villa Khaban Private Pool Lagoon Front - up to 6 people | Premium bedding, pillowtop beds, minibar, blackout drapes

Villa Khaban Private Pool Lagoon Front - up to 6 people

  • Lagoon view
  • 1292 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

View all photos for Deluxe King with Balcony Garden View

Deluxe King with Balcony Garden View | Premium bedding, pillowtop beds, minibar, blackout drapes

Deluxe King with Balcony Garden View

  • Garden view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Master Suite with Balcony Lagoon View

Master Suite with Balcony Lagoon View | Premium bedding, pillowtop beds, minibar, blackout drapes

Master Suite with Balcony Lagoon View

  • Lagoon view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Master Double Suite with Balcony Lagoon View

Master Double Suite with Balcony Lagoon View | Premium bedding, pillowtop beds, minibar, blackout drapes

Master Double Suite with Balcony Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Double Room with Balcony

Double Room with Balcony | Premium bedding, pillowtop beds, minibar, blackout drapes

Double Room with Balcony

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Bacalar

Lake Bacalar is a short stroll from Khaban Bacalar Hotel Boutique, and other popular attractions like Laguna Bacalar Ecological Park are within a 15-minute drive. This 13-room, 3.5-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Lake Bacalar - 10 min walk - 0.5 miles
  • Laguna Bacalar Ecological Park - 14 min drive - 8.4 miles
  • Fort of San Felipe - 15 min drive - 8.8 miles
  • Cenote Azul - 18 min drive - 11.3 miles
  • Cenote Cocalitos - 18 min drive - 11.1 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 54 min drive

Restaurants

  • ‪asadero el establo - ‬11 min drive
  • ‪Pueblo Pirata - ‬9 min drive
  • ‪Tizmiche - ‬9 min drive
  • ‪Las Miches De La 1 - ‬13 min drive
  • ‪La Catrina - ‬14 min drive

About this property

Khaban Bacalar Hotel Boutique

At Khaban Bacalar Hotel Boutique, guests have access to an outdoor pool, free WiFi in public areas, and spa services. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 5000 per vehicle roundtrip. Front-desk staff can assist with tours/tickets and securing valuables. Additional amenities include a terrace and a garden.
Guests can stay connected with free WiFi. Relax with a rainfall shower, then climb into a pillowtop bed with premium linens. Other standard amenities include balconies, minibars, and ceiling fans. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body scrubs, and body treatments.

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  • Spa
  • Parking included
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant

Things to do

  • Canoeing
  • Kayaking
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage

Accessibility

  • No elevator
  • Tile flooring in room

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • LED lighting
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:30 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 5000 per vehicle (roundtrip, maximum occupancy 3)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Khaban Bacalar
Khaban Bacalar Bacalar
Khaban Bacalar Hotel Boutique Hotel
Khaban Bacalar Hotel Boutique Bacalar
Khaban Bacalar Hotel Boutique Hotel Bacalar

Frequently asked questions

Is free cancellation available at Khaban Bacalar Hotel Boutique?

Khaban Bacalar Hotel Boutique offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Khaban Bacalar Hotel Boutique?

As of Jun 10, 2026, prices found for a 1-night stay for 2 adults at Khaban Bacalar Hotel Boutique on Jun 30, 2026 start from $173, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Khaban Bacalar Hotel Boutique?

This hotel is located in Bacalar within a short 8-minute walk of Lake Bacalar. You'll also find Laguna Bacalar Ecological Park and Fort of San Felipe nearby.

Will I be able to park at Khaban Bacalar Hotel Boutique?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Khaban Bacalar Hotel Boutique?

Spa services at the hotel include couples treatments, body scrubs, and massages.

Does Khaban Bacalar Hotel Boutique have a casino at the property?

No, Khaban Bacalar Hotel Boutique doesn't have a casino.

Will I find an indoor pool at Khaban Bacalar Hotel Boutique?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Khaban Bacalar Hotel Boutique good for couples?

This lakeside hotel offers many amenities for couples such as a restaurant and some guestrooms include a private pool and a fireplace.

Does Khaban Bacalar Hotel Boutique have a hot tub?

No, there isn't a spa tub at this hotel.

Does Khaban Bacalar Hotel Boutique feature a restaurant that includes a breakfast menu?

Yes, Khaban Bacalar Hotel Boutique serves free breakfast (local cuisine) each morning from its restaurant.

Will Khaban Bacalar Hotel Boutique allow pets to stay for free?

No, pets and service animals aren't allowed at Khaban Bacalar Hotel Boutique.

Does Khaban Bacalar Hotel Boutique have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Khaban Bacalar Hotel Boutique?

The closest major airport to Khaban Bacalar Hotel Boutique is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is about 16.3 mi away. Another top airport is Corozal (CZH), which is around 25.3 mi away.

Can I book a room with a balcony at Khaban Bacalar Hotel Boutique?

Yes, every guestroom at Khaban Bacalar Hotel Boutique comes with a balcony and some offer lake and garden views.

Khaban Bacalar Hotel Boutique Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 74 out of 106 reviews
Rating 8 - Good. 13 out of 106 reviews
Rating 6 - Okay. 8 out of 106 reviews
Rating 4 - Poor. 2 out of 106 reviews
Rating 2 - Terrible. 9 out of 106 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here. We enjoyed the wonderful, made-to-order breakfast each morning with great views. We took the kayaks out on the water. The pool was cool and refreshing. Our room had great a/c and a comfortable bed.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Ala

Liked: Cleanliness, amenities, property conditions & facilities
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent place right off the Bacalar Lagoon. Staff and hotel was very accommodating and friendly. Would absolutely recommend this place.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

MARIA FERNANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Location, food, rooms, service
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay quite, beautiful view to lake, staff friendly .
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

odaly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent and clean staff were friendly and helpful.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is remote, down a 2km dirt track road. This adds to the relaxation and "switch off" feeling. The property is right on the lagoon, so it is very beautiful and nice to be so close to the water. The kayaks are free to use. However, the hotel has only 1 restaurant and the menu is rather limited. Service was rather slow considering the place never had more than 4 tables for dinner service. Given that there are no other places to eat nearby and no hotel entertainment, evenings can feel a little slow. Our room was large and spacious with a large balcony. At times there was a bad smell coming from the sink, but other than that no complaints. I think this hotel is suited for maybe 2 nights, but we stayed for 4, which in hindsight felt too long.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Yossie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was quiet and peaceful
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here for sure!!

The service was excellent. The food was excellent. I would stay here again in a heartbeat.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Rosa Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to relax.
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was beautiful
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, i will be back again. Calm & relax
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Ricardo A

Liked: Property conditions & facilities, room comfort

Great experience

We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service
Limited on the food The outside of the property was not to clean to many leaves
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Stayed 2 nights in Nov 2023
Verified

2/10 Terrible

Margarita

Liked: Cleanliness
Disliked: Property conditions & facilities
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Alberto

Liked: Cleanliness
Disliked: Amenities
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
Stayed 3 nights in Jul 2023
Verified

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible! Don’t stay here!

Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning property

Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
View from villa 11
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Judith

The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
Stayed 7 nights in Dec 2024
Verified

2/10 Terrible

Rafaela

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
Verified

6/10 Okay

Moritz

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Leider war das Hotel Zimmer nicht in einem sehr guten Zustand. In der Dusche spritzte das Wasser in alle Richtungen. Die Lage war hingegen sehr gut. Das Personal sehr freundlich.
Stayed 2 nights in Mar 2026