Family Resorts in Avondale, Phoenix

"We were extremely bummed out by this hotel. We thought we were splurging and booked this hotel for almost $300 a night (standard room). The hotels systems were down for 2 days on and off, when we arrived at the hotel we were told we had to just wait it out since they couldn’t use their systems. You would think they would provide some sort of compensation for not being able to check into your room late at night with a baby, but no. We asked them if they could let us know when we could check into and they said yes, but never did. It was on us to keep checking in to see what the status was. The next day we then were afraid to leave our room because they said if we did our cards could turn off due to the system issues and we couldn’t get back to our things. Again, it was on us to check in constantly to see what to do. We ordered room service that never came, and when we got breakfast we were treated poorly, and had to ask for the check twice even after all this, we felt like breakfast should’ve been on the hotel. The hotel is extremely mediocre and not worth what you pay. Very disappointed and will make sure to not visit any Marriott locations knowing this is the way they operate and organized our stay."

"No amenities were available, pool closes at 7. Staff was not friendly. Save your money and go elsewhere "

"We had a great stay! The staff was always so nice and friendly. The pools were amazing and there was so much to do in/near the hotel. "