The hotel is with an 5 minute Uber ride from Downtown so it’s very convenient.
Mitchell at check-in was amazing! The hotel was clean and comfortable, though there's some visible wear and tear (there was a crack in the wall and a stain from a leak on the ceiling of my room). I appreciated the filtered water available in the fitness center and the free parking was much appreciated. I was surprised to find zero info about the hotel's restaurant and/or bar in my room, so I didn't end up eating or drinking there. But that was no problem, since the hotel is really conveniently located - just a short walk to Rainey Street - although after dark that frontage road and the surrounding block or two can definitely feel a bit sketchy. Nonetheless, I would happily stay here again.
The location was convenient to 6th street and Rainey Street.
Checking in took forever, the bathtub is rusting, staff wouldn't help me open a beer bottle, the coffee maker doesn't work
Awesome location. So close to downtown, State Capitol of Texas, the University of Texas, and Rainey Street. Beautiful view of Lady Bird Lake and only steps away from the trail that runs along the river. Very easy to get on and off Ih-35. We used the bicycle rental right outside the hotel front doors. Next time I would walk to Rainey Street and rent the electric bicycles.
The room was dirty. The mirrored door to bathroom was caked with dirt and fingerprints. There was only one bath towel and one of the pillows smelled of scalp. The woman at the front desk in the morning was very accommodating and refunded me for my stay. She thanked me for letting her know the condition of the room.
Breakfast was not included but free parking more than made up for it. Marissa's greeting was very warm and inviting!
The lake
The receptionists were great! Very friendly and helpful. The location is right off the highway but they parking situation is not that great. They have a handful of spots and also a parking garage. The spaces in the garage was very small. I have a regular 4 door sedan and it was a squeeze trying to fit. The room was decent for a night sleep. I did have to go back to the front office to request more towels as we only had 2 small hand towels provided. The rep provide it with ease so no big issue.The room wasn't the cleanest. We only stayed one night so I'd give it 3.5/5
I would of liked a better view. It's an older building, so the rooms are smaller and tight. But the room were very well renovated.
I loved that it was next to the lake! But front desk guy had an attitude all the time. Did not like that all it seemed like he hated his job.
I like the parking garage is nice but spaces are small
Located in Downtown Austin within 2 miles (3 km) of Governor's Mansion, Holiday Inn Austin -Town Lake, an IHG Hotel is within a few miles (5 km) of other popular sights such as Texas State Capitol. This 322-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
This hotel serves as home to a cocktail bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service.
All 322 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.
At Holiday Inn Austin -Town Lake, an IHG Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
The hotel is with an 5 minute Uber ride from Downtown so it’s very convenient.
Mitchell at check-in was amazing! The hotel was clean and comfortable, though there's some visible wear and tear (there was a crack in the wall and a stain from a leak on the ceiling of my room). I appreciated the filtered water available in the fitness center and the free parking was much appreciated. I was surprised to find zero info about the hotel's restaurant and/or bar in my room, so I didn't end up eating or drinking there. But that was no problem, since the hotel is really conveniently located - just a short walk to Rainey Street - although after dark that frontage road and the surrounding block or two can definitely feel a bit sketchy. Nonetheless, I would happily stay here again.
The location was convenient to 6th street and Rainey Street.
Checking in took forever, the bathtub is rusting, staff wouldn't help me open a beer bottle, the coffee maker doesn't work
Awesome location. So close to downtown, State Capitol of Texas, the University of Texas, and Rainey Street. Beautiful view of Lady Bird Lake and only steps away from the trail that runs along the river. Very easy to get on and off Ih-35. We used the bicycle rental right outside the hotel front doors. Next time I would walk to Rainey Street and rent the electric bicycles.
The room was dirty. The mirrored door to bathroom was caked with dirt and fingerprints. There was only one bath towel and one of the pillows smelled of scalp. The woman at the front desk in the morning was very accommodating and refunded me for my stay. She thanked me for letting her know the condition of the room.
Thank you Anonymous for your feedback!
Breakfast was not included but free parking more than made up for it. Marissa's greeting was very warm and inviting!
Thank you so much for being our guest and for taking the time to leave detailed feedback! We appreciate you acknowledging Marissa and we'll make sure to pass along the praise! :)
Thanks for being our guest! We hope you had a great time in Austin. We appreciate that you took the time to review, and we look forward to welcoming you back!
Thank you Maureen for sharing your feedback with us! I am glad that we were able to take action and take care of you once your concerns were brought to our attention. The areas mentioned is not how we wish to represent our hotel by any means and we will investigate further if not already completed.