I would say there was 2 staff members that that stood out to me. They were extremely kind, helpful, and they went above and beyond to make sure my stay memorable.The 2 staff members name was Selton and Jalene. I would like to thank them for their everything they did for me.
Very nice. Had the specific type of room I needed for our stay. We need a separate bedroom from living room space with a door to bedroom.
Hotel is old, rooms need some attention. The air conditioner was so loud I couldn’t run it at night. I observed one of the front desk staff members say “that’s not my job” to two different customers. Since I overheard it I don’t know the details of the ask, but I do know there are different techniques to handle situations. The attitude I observed really took away from the quality of the stay.
No microwave in the rooms are a major concern
Close to many restaurants , bars, and the Augusta Mall. Indoor pool looks disgusting. Outdoor pool looks just about the same. Dining experience decent.
Everybody was nice courteous room was excellent. No complaints
Front desk staff very helpful.
Nice clean hotel. Warm cookie at checkin. Wish the pool had an outdoor area. Gym exceptionally hot, no airflow.
The cookies
Toilet ran all night, for three days. People in next room went in and out during the night constantly, they kept slamming the door . The reason why we chose the DOUBLE TREE was because of the indoor and out door pool and neither one were open. When I told the front desk they could of compted us a free breakfast or for one night. Very disappointed.
Poor rooms. No hot water in the tub Front desk staff not very efficient. No goodies given.
Staff was extremely helpful and polite. The bartender was great. The bar had a small choice of foods but it was due to Covid-19.
No refrigerator or microwave! Bed was very comfortable. Overall very clean
Not my first time here, but my first during Covid-19. Property is extremely convenient location for business in the Augusta area. Typical Covid policies in force - no restaurant, bar, etc. open, but still have those cookies. Will be back.
The only thing that I would change is the door by the bed in room 528. It only has one lock, it leads to a hallway and you can hear most everything through that door
DoubleTree by Hilton Hotel Augusta places you within a mile (2 km) of Georgia Visitor Information Center - Augusta and Doctors Hospital of Augusta. This 182-room, 4-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.
Enjoy a bite to eat at the hotel's family restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Guests can expect 55-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and safes. Housekeeping is available on request.
At DoubleTree by Hilton Hotel Augusta, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, meeting rooms, and conference space.
I would say there was 2 staff members that that stood out to me. They were extremely kind, helpful, and they went above and beyond to make sure my stay memorable.The 2 staff members name was Selton and Jalene. I would like to thank them for their everything they did for me.
Very nice. Had the specific type of room I needed for our stay. We need a separate bedroom from living room space with a door to bedroom.
Hotel is old, rooms need some attention. The air conditioner was so loud I couldn’t run it at night. I observed one of the front desk staff members say “that’s not my job” to two different customers. Since I overheard it I don’t know the details of the ask, but I do know there are different techniques to handle situations. The attitude I observed really took away from the quality of the stay.
No microwave in the rooms are a major concern
Close to many restaurants , bars, and the Augusta Mall. Indoor pool looks disgusting. Outdoor pool looks just about the same. Dining experience decent.
Everybody was nice courteous room was excellent. No complaints
