Everybody was nice courteous room was excellent. No complaints
Front desk staff very helpful.
Nice clean hotel. Warm cookie at checkin. Wish the pool had an outdoor area. Gym exceptionally hot, no airflow.
The cookies
Toilet ran all night, for three days. People in next room went in and out during the night constantly, they kept slamming the door . The reason why we chose the DOUBLE TREE was because of the indoor and out door pool and neither one were open. When I told the front desk they could of compted us a free breakfast or for one night. Very disappointed.
Poor rooms. No hot water in the tub Front desk staff not very efficient. No goodies given.
Staff was extremely helpful and polite. The bartender was great. The bar had a small choice of foods but it was due to Covid-19.
No refrigerator or microwave! Bed was very comfortable. Overall very clean
Not my first time here, but my first during Covid-19. Property is extremely convenient location for business in the Augusta area. Typical Covid policies in force - no restaurant, bar, etc. open, but still have those cookies. Will be back.
The only thing that I would change is the door by the bed in room 528. It only has one lock, it leads to a hallway and you can hear most everything through that door
It was very clean and the staff was so nice! Will definitely stay here again when I’m in the area.
Lovely Hotel and Awesome Staff... Rooms were clean and the beds so comfortable. The restaurant offered delicious meals and it was so convenient. I will definitely recommend this to friends and family. I will stay there again on my trip to Augusta Ga.
The hotel is older/outdated which would have been okay but the water was warm at best (I was later told they were switching out the water heaters the evening of my check-in but the shower the next morning was no better) and they carried out a test of an emergency system which required me to vacate my 4th floor room rapidly only to find business as usual downstairs. When asked about the announcement, I was told there was no emergency, it was just a test. I was in the middle of a conference call so I didn't appreciate having to end it abruptly needlessly. I suggested next time they include in the PA announcement that it was a test - they agreed! The staff was friendly enough and when having breakfast in the dining room, the waitress offered to bring me a large Starbucks green tea when I asked for as large a cup as possible. She was attentive in a much appreciated, not overly done, way.
The entry and reception lobby were beautiful and welcoming. The staff was pleasant but distant and amaturish. After the lobby the 4 star experience quickly dropped to a 2.5 star experience. The room we were assigned was the runt of the litter - poorly situated like a 2 star motel with the 'window' on a major hallway. The room itself was a bit worse for the wear with the ceiling damage poorly patched a painted and it had a bit of a dank feel, again like what one would expect from a 2 star hotel. In all, an okay experience but not what one would rush to book again.
This was an overnight stay for a family funeral. The accommodations of the DoubleTree made this sad trip bearable. The front desk personnel were beyond friendly and accommodated our request for a crib in one room and to locate all three rooms together on one floor without question. The rooms were neat and clean with plenty of towels in the bathroom and pillows on the bed. Admittedly I am too picky to like any hotel bed, which was more comfortable than most, but even the abundance of pillows could not make up for their flatness. Overall the stay was very good but for the per room price and paying for three of them, I would have expected an included breakfast alternative to the $10.99 per person breakfast buffet. We opted for an off-site fast food breakfast biscuit instead. Everyone however LOVED the warm chocolate chip cookies at check-in!
The Doubletree was conveniently located right off of the freeway and had a brightly lighted outside parking lot. Since I was travelling alone I appreciated this safety factor. A big drawback was there was NO mini refrigerator. I inquired at the desk and they said they only had them in their suites but could get me one for an additional $10.00/day. NOT GOOD! I will not stay here again. I will search for another hotel with more ammenities.
This was just an OK Doubletree Inn. Friday and Saturday nites are all you can eat Prime Rib and Seafood. Had we known we might have tried it, but the wait was too long! Nothing great about this one.
The hotel was nice however, apparenlty we were a little too loud and staff was very rude about it. They could have addressed in a more professional manner. We had the TV on if their Tv volume is too loud then maybe they should have volume control set on the TV.
Located 2.1 mi (3.3 km) from Augusta Mall, DoubleTree by Hilton Hotel Augusta is within a 10-minute drive of other popular attractions like Fort Gordon. This 182-room, 4-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.
Enjoy a bite to eat at the hotel's family restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Guests can expect 55-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and safes. Housekeeping is available on request.
At DoubleTree by Hilton Hotel Augusta, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Everybody was nice courteous room was excellent. No complaints
Front desk staff very helpful.
Nice clean hotel. Warm cookie at checkin. Wish the pool had an outdoor area. Gym exceptionally hot, no airflow.
The cookies
Toilet ran all night, for three days. People in next room went in and out during the night constantly, they kept slamming the door . The reason why we chose the DOUBLE TREE was because of the indoor and out door pool and neither one were open. When I told the front desk they could of compted us a free breakfast or for one night. Very disappointed.
Poor rooms. No hot water in the tub Front desk staff not very efficient. No goodies given.
Staff was extremely helpful and polite. The bartender was great. The bar had a small choice of foods but it was due to Covid-19.
No refrigerator or microwave! Bed was very comfortable. Overall very clean
Not my first time here, but my first during Covid-19. Property is extremely convenient location for business in the Augusta area. Typical Covid policies in force - no restaurant, bar, etc. open, but still have those cookies. Will be back.
