We were very happy with the stay. We were a little disappointed the pool was out of service during the short period we had to use it but understood these things happen. There was one guest who was very high on drugs (I work in the medical field) and she was very animated in the lobby. Unfortunately she had a small child with her. Again, not the hotels fault just felt you should be aware. I’d want to know:)
Very nice hotel. One i will return too. The only thing was the pack n play we used of the hotels had food in it from previous child... just not very sanitary. But super comfortable and good breakfast.
The service was fantastic, but our room wasn't clean. I found cold medicine on the floor of our room and the shampoo was half empty and some of the coffee cups were opened. I also found an extra remote in the chair, which tells me that no one looks there.
Very good nice people and good breakfast. Kids enjoyed the pool.
Orbitz/Expedia reservations do not to expect anything extra. Booked a suite and was first given a standard room, returned to the desk and was given an upgraded room returned a third time showed the confirmation email and was questioned if I had in fact booked the suite (selected the best room, suite). Said yes the best room and showed the current price for the suites which was by then a few dollars lower than I had booked with the cancellation option. Still reluctant but they did give me the suite finally. In the early stages of I was told I had booked via Expedia and I could have called and got a better rate. Took a chance on check in day arriving at 2pm and asked if by chance could get checked in early. Was asked my name which looked promising only to have them look at my reservation then tell me Nope 3 pm is the best we can do. Strange they had to look up my reservation to tell me no, regular check in time applies. On check out I inquired if there was a late check out option and I was will to pay for this if so. Was told I could have 30 mins, as there were other Choicehotels members already there with late check outs and implied that I was an Expedia guest and not to expect anything extra. If not a choice member do not expect anything more. Expedia/Orbitz guest are second rate guest here. I was told at least three times I was an Expedia guest and I could have done better if I had called directly.
staff were very friendly and when asked a question they were willing to help
Facility looks great and ample parking. Nice having a restaurant in walking distance.
The beds were comfortable, the hot tub was one of the bests we’ve used at any hotel, room was clean but the set up is dangerous. The 2nd bed is way to close to the wall so my granddaughter hit her head on it trying to get back to bed. There is about an inch step up into the bathroom which if ur not looking for it causes u to trip as was the case with my sleeping granddaughter. We left with her eye all black n blue not happy. Other then a dangerous layout I have no complaints. The breakfast was pretty ok, should have a microwave tho to warm the muffins.
So cozy and friendly. Breakfast was delicious. Our room was very clean, quiet and comfortable.
Hotel is tired looking. Room smelled like stale cigarette smoke even though they say it’s non-smoking. Staff very nice but it needs a renovation.
I thought it was fine overall. Sadly beds are really hard and pillows were all air. Of course it could be skewed due to owning a sleep number bed and pillow.
I was very impressed with the cleanliness and appearance of the hotel room. The staff were always friendly and helpful. The breakfast room was clean, convenient and the food was satisfying. The hotel is convenient to an adjoining full-service restaurant and bar literally next door. It is convenient to shopping and has very easy access to the Interstate. It is within 10 to 15 minutes of the state buildings in Augusta.
Room was comfortable. Bathroom was a bit small. Water pressure in shower disappointing. Continental breakfast was good. Nice pool and hot tub. Would stay here again.
A comfortable relief to retire there at the end of the day during my visit.
Excellent and the breakfast is a great extra. Good value for the money.
We were in the area for an activity the following day and needed a room for the evening. The reviews online were very good and we would concur. It's reasonably priced, the rooms were nice and the continental breakfast was good. The staff was very friendly.
we travel a lot for business and this hotel is just great immediately off the highway and the staff is awesome, friendly and could not do enough for us we have been very impressed with the clean room and stylish too and the service and breakfast
Comfort Inn Civic Center places you within a leisurely stroll of Augusta Civic Center and University of Maine at Augusta. This 99-room hotel welcomes guests with a restaurant and conveniences like an indoor pool and free in-room WiFi.
Enjoy a bite to eat at 99 Restaurant and Pub, the hotel's onsite restaurant.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
At Comfort Inn Civic Center, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
We were very happy with the stay. We were a little disappointed the pool was out of service during the short period we had to use it but understood these things happen. There was one guest who was very high on drugs (I work in the medical field) and she was very animated in the lobby. Unfortunately she had a small child with her. Again, not the hotels fault just felt you should be aware. I’d want to know:)
We are sorry you did not enjoy your stay :(
Very nice hotel. One i will return too. The only thing was the pack n play we used of the hotels had food in it from previous child... just not very sanitary. But super comfortable and good breakfast.
The service was fantastic, but our room wasn't clean. I found cold medicine on the floor of our room and the shampoo was half empty and some of the coffee cups were opened. I also found an extra remote in the chair, which tells me that no one looks there.
Very good nice people and good breakfast. Kids enjoyed the pool.
Thank you for your review of The Comfort Inn, Augusta. We are happy that you enjoyed the breakfast options and were able to use the pool during your trip. We hope to see you again soon.
Orbitz/Expedia reservations do not to expect anything extra. Booked a suite and was first given a standard room, returned to the desk and was given an upgraded room returned a third time showed the confirmation email and was questioned if I had in fact booked the suite (selected the best room, suite). Said yes the best room and showed the current price for the suites which was by then a few dollars lower than I had booked with the cancellation option. Still reluctant but they did give me the suite finally. In the early stages of I was told I had booked via Expedia and I could have called and got a better rate. Took a chance on check in day arriving at 2pm and asked if by chance could get checked in early. Was asked my name which looked promising only to have them look at my reservation then tell me Nope 3 pm is the best we can do. Strange they had to look up my reservation to tell me no, regular check in time applies. On check out I inquired if there was a late check out option and I was will to pay for this if so. Was told I could have 30 mins, as there were other Choicehotels members already there with late check outs and implied that I was an Expedia guest and not to expect anything extra. If not a choice member do not expect anything more. Expedia/Orbitz guest are second rate guest here. I was told at least three times I was an Expedia guest and I could have done better if I had called directly.
Hello, thank you for taking the time to provide feedback about your recent stay. Unfortunately, your room type was unavailable at the time of check in and we apologize for the confusion during this time. We appreciate you choosing our location and hope to see you in the future.
staff were very friendly and when asked a question they were willing to help
Thank you for taking the time to provide feedback about your stay. We are happy to hear the staff was friendly. We hope to see you again!
Facility looks great and ample parking. Nice having a restaurant in walking distance.
Thank you for choosing the Comfort Inn Civic Center. We hope to see you again the next time you are in central Maine.
Hello Andrew, Thank you for responding to our survey, we strive very hard to ensure the satisfaction of all our valued customers. Thank you for your business and let us know what we can do better to keep your business.Have a great day