We arrived 15 minutes prior to the advertised front desk closing time. The desk was already locked up, but we heard someone behind it, playing music. I knocked on the door and got no response, so I sat down and called the after hours number. A woman came and went into the desk area and told another woman back there that someone was waiting for help. She then came out and gave me attitude, stating we must have just walked in. I told her no, we had been waiting for about 10 minutes. She argued that wasn't true. We got checked in. Our room was nice overall, but there was a huge red stain on the carpet in front of the tv.