Staff,checking in and ease of parking. I missed the hot breakfast due to COVID-19.
Our stay was okay. Elevator is painfully slow and beds feel pretty plastic. Bathroom was nice!
Central shopping location between walmart and the mall
Brown bag breakfast was pretty poor. A bagel and 2 mini-muffins. They could have put more effort into it. Add a fruit and/or yogurt. Receptionists are not wearing their masks properly.
Room overall was nice. Door latch binding from worn hinges made opening door difficult. Bathroom toilet flush unusual and bathroom smell possibly from DWV vent problems. Wardrobe cabinet had a vinegar odor.
I I already filled this out on trip advisor and dont think i should have to fill out this box to get out of the program...
The location & I don’t have any complaints.. This is our favorite place to stay in Anchorage we are from Homer
Large rooms, nice layout friendly staff. Needs improvements in ensuring shower amenities are available. Shampoo and shower gel dispenser were empty. Breakfast needs help. Not everyone wants coffeemate as creamer prefer half and half.
the property was nice, very clean. Had nice decorations
I personally like the location and the room. Plus the tub!
Upon checking in, I noticed a strong poop smell in the hall. Not sure if they were having plumbing issues or what, but the smell lasted all night. I attempted to eat in my room and could not do to the smell. The room smelled like it hadent been shampooed in a while or something. Very musty. I probably won't ever stay there again. It was noisy, just not my thing I guess. The location is nice and convienent which is why I chose them.
Neat and clean hotel with a great location. Our first choice when in Anchorage.
The room was filthy, flooring- carpet was discussing. Furniture was dusty and scratched. Tile in bathroom area was crowded with dirt. Hallways smelled..
Room setup was poor with bathroom excessively large but sink outside in open hallway. Window??? in bathroom wall separating sleeping area caused sleeping area to light up if the bathroom was used at night
It was very clean and very modern. They had a free breakfast with some hot items and a great selection. Super close to the Dimond Mall and Walmart.
Awesome location great room great staff great breakfast!
We’ve stayed here before and were happy with it however, this time there was an issue with staff assigning our room to someone else AFTER we hd checked in. I received a call asking from the front desk asking me to confirm what room I was in, when I asked why, was there a problem, the staff person brushed it off like no big deal. When we returned to the hotel our key card had been deactivated and it appeared that someone had been in our room.
Located in Bayshore - Klatt within a short stroll of Dimond Center, Dimond Center Hotel is within a 10-minute drive Alaska Zoo. This 3-star hotel welcomes guests with 109 rooms and conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking. It's connected to a shopping center in central Anchorage, and a short drive from H2Oasis Indoor Waterpark and Tanglewood Lakes Golf Club.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.
The 109 accommodations feature a separate bedroom. Guests can expect free WiFi and 72-inch TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.
Dimond Center Hotel features a 24-hour fitness center, free WiFi in public areas, and conference space. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, laundry facilities, and a picnic area.
Staff,checking in and ease of parking. I missed the hot breakfast due to COVID-19.
Our stay was okay. Elevator is painfully slow and beds feel pretty plastic. Bathroom was nice!
Central shopping location between walmart and the mall
Dear Anthony, It sounds like our location was perfect for your plans in the area, and we couldn't be happier! Hopefully, the same can be said about our accommodations, as we work hard to meet the needs of our guests. Many thanks for stopping by Dimond Center Hotel, and we look forward to seeing you again soon for more good times! General Manager Olesea V. Shier
Dear Nathan. Thank you for your ratings. We are looking forward to welcome you back soon.
Brown bag breakfast was pretty poor. A bagel and 2 mini-muffins. They could have put more effort into it. Add a fruit and/or yogurt. Receptionists are not wearing their masks properly.
We appreciate your suggestions and feedback. We will keep your comments in mind regarding the breakfast and we are sorry for any negative perceptions of our team. Nonetheless, we hope some areas of your visit were pleasing and we wish you the best. General Manager Olesea V. Shier
Room overall was nice. Door latch binding from worn hinges made opening door difficult. Bathroom toilet flush unusual and bathroom smell possibly from DWV vent problems. Wardrobe cabinet had a vinegar odor.
Thank you for taking a moment to share your perspective. It is terrific to hear that our service was a highlight of your stay, and we will commend our team. As we strive to improve, however, we also value the constructive insight you shared. Our housekeeping team will conduct an evaluation. On your next travels to our wonderful location, please give us a second chance to deliver the value you deserve. We look forward to it!
I I already filled this out on trip advisor and dont think i should have to fill out this box to get out of the program...
Thank you for staying with us and for sharing your high rating. While we are sorry that you find the process cumbersome, please know that all guest feedback is invaluable to our success and we appreciate any and all comments from our guests! We hope you choose to visit us again when your travels return you to the area.
The location & I don’t have any complaints.. This is our favorite place to stay in Anchorage we are from Homer
We can't thank you enough for making Dimond Center Hotel your go-to-place whenever you're in Anchorage and for giving us a glowing recommendation. Count on us again for another memorable hotel experience should your travels bring you back our way.
Large rooms, nice layout friendly staff. Needs improvements in ensuring shower amenities are available. Shampoo and shower gel dispenser were empty. Breakfast needs help. Not everyone wants coffeemate as creamer prefer half and half.
Thank you for commending our kind service and spacious rooms. However, we're sorry for not meeting your expectations when it came to the bathroom and the breakfast. Your feedback has been shared with the team for review and resolution. Please consider choosing us again as we'd love to change your perceptions.
the property was nice, very clean. Had nice decorations
Dear Corrine, Thank you for your kind words! We are happy to hear that you enjoyed a clean, comfortable, and overall refreshing stay. Our team would love to know how we can make your next visit even better! Please feel free to share your preferences for an ideal getaway with our front desk on your return to the area.
Guest satisfaction is important to us, so we're happy to hear our bathrooms impressed you. Please accept our apologies, however, for any issues with the beds and elevators. We'll look into your comments further, and we hope you'll consider staying with us again during your next trip. General Manager Olesea V. Shier