4/10 Poor
William, Williston
Traveled with family
Sep 23, 2025
Disliked: Amenities, property conditions & facilities
The hotel is great for its location near the train station. It was fortunately within walking distance of the train station (approximately one third mile across three or four sets of tracks). This is the only good thing I can share about our journey.
I contacted the hotel twice to confirm that they had a shuttle to the train station at 8:30 AM, and could handle my folding wheelchair. This was when I first booked the hotel, and around a week out from our arrival.
When we arrived around 11 PM, I reconfirmed the shuttle to the train station for the following morning at 8:30 AM.
When we got to our room we discovered that the thermostat had been broken off the wall, with wires hanging out. The room was cold. We bundled up for the night.
At 8:20 AM that next morning, when we went to the desk in the lobby, we were told that we needed to take the shuttle that had just arrived. We went to the shuttle and the driver said he was going to the airport, not the train station. I had to ride my wheelchair to the station, and my wife and daughter had to walk three large pieces of luggage the station. This through weather that had been light rain, but fortunately eased up for our journey.
So, the location is good, but the amenities leave a lot to be desired.
William
Stayed 1 night in Sep 2025
