Since I follow customer ratings very closely and find them immensely helpful, I thought it important to share an off-putting experience I had. It is small but left me unsettled in how the hotel would handle more sizable situations. I sent a pair of sweatpants to the wash. They never came back. It happens and it is easily replaceable. What was not, was their response. When I followed up after I left, they acknowledged the fact that the pants were lost and then recommended that I file a claim with my insurance company. I don’t know about you, but pretty sure my deductible would not be met. Their email - “we have contacted our laundry company as well as our linen company and, unfortunately, your pants have not been found. I am very happy to read that you have had an INKredible stay with us. I am sorry to learn that your experience with your pants has left a negative impression. In order to assist you further, please do make a claim with your insurance regarding your pants.” When I wrote back that it would be unrealistic and they could offer me a replacement, they were silent and have been unresponsive. Choices are as follows - don’t use their laundry or beware on how they handle customer issues in advance
Pros: INK Hotel decorations are very unique. It is by far one of the coolest hotels I've stayed at. The food was good and the property features a nice little patio. Cons: The rooms are quite small and floors can get flooded very easily from the shower.
Perfect. Loved it. Amazing place. Very clean. Would stay again. Only negative was sheets and towels had a bad smell. But that was very minor, doesn’t effect how wonderful the hotel was.
The INK Hotel is a must for anyone traveling to Amsterdam! The staff are absolutely Amazing and the location is the Best you can get in the entire city. I give them 6 STARS for an Incredible experience that I hope to repeat soon.
Great Location Modern facility Staff on top of their game Room temp tough to control
Great hotel but depending on the room it can be noisy. The walls are thin so I could hear my neighbors. I was moved to another room because of this and found the staff to be very pleasant and accommodating. The location was right in the heart of the city and close to the main train station. Very convenient. Loved the modern decor.
Great hotel. Love the whimsical decor. Central located. Great choice especially for the price. Clean and charming with friendly staff.
Unique and amazing room decor, friendly staff. Location was very convenient. Would definitely recommend.
Hotel excellent. Front desk staff very helpful. Room clean and neat but room service cleaning staff interesting results varied daily. Also a bit loud in the morning. Streets outside noisy but typical for downtown location. Very convenient to tram and attractions. In house restaurant excellent but breakfast is pricey.
Great location - In April, we found the room very warm - with a weak air conditioning, so we did not sleep well. You only have one very thick comforter and no other sheets or blankets - which made for a very warm night's sleep. Would not want to stay in middle of summer - room would be too hot.
The hotel has a unique character that I loved. The front desk staff, servers, cooks, and bartenders, were all polite, and made me feel at home. It was a great value!
Gorgeous hotel, clean rooms, great location. Would definitely stay there again.
The Ink Hotel Amsterdam by Sofitel is a cosy boutique hotel serving with exactly the type of service one expects from an industry leader. Extremely friendly, knowledgeable staff who were always eager to provide advice, recommendations, and directions around the city. The location is ideal, the food excellent, and the service outstanding. I highly recommend this if you enjoy being in a central location
INK Hotel is a good hotel overall. It's pretty much located about 5 minutes from the square and all the other attractions. The staff is very friendly and accommodating. The rooms are european style which is quaint but gets the job done which is sleep and showering. Breakfast is good as well and is a great start for the day.
Good hotel in general. Nice design, and very clean and nice room, even though they are small. We were not impressed with the staff in the hotel. They were friendly, but not very knowledgeable about the area, and did not practice the kind of service I would expect from a hotel this level. One of the days we didn't have any towels in the room when getting back from a full day walking around in town. We alled the reception and told them, and they apologized and said they would fix it. 45 min later, and still no towels I called down again, and again she said she would fix it, but the cleaner was busy. We never got towels, and had to leave for our evening out at a restaurant without showers.
Although I got lost getting to this hotel from the Centraal Station, it is very easy to find (once I did find it lol) !!! Just a five minute walk from the Central Station. Centrally located to all the city has to offer. About a 7 minute walk to Anne Frank Huis. The women at the check-in counter were very helpful in pointing out all the sights and how I would go about getting there. The tram just outside of hotel will take you to Rijksmuseum (IAMsterdam sign), Van Gogh Museum, and shopping. Our rate included breakfast every morning. The Italian cook was pleasant every morning and his eggs were delicious! Great way to start your day. The hotel itself is small and quaint. The rooms are cozy and clean. The room itself had a lot of quirky details. Make sure you don't overlook the hidden fridge that is in your desk! I would definitely recommend this hotel to anyone traveling to Amsterdam.
High priced Overall good experience. Good quiet location.
Located in Amsterdam City Centre, INK Hotel Amsterdam - MGallery is within a 5-minute walk of Dam Square and within 15 minutes of other popular attractions like Madame Tussauds. This 149-room, 4-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi.
This hotel serves as home to a cocktail bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All 149 soundproofed rooms feature minibars, coffee makers, and free bottled water. 40-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and desks are other standard amenities.
At INK Hotel Amsterdam - MGallery, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this historic hotel include a computer station, a library, and express check-in.
Since I follow customer ratings very closely and find them immensely helpful, I thought it important to share an off-putting experience I had. It is small but left me unsettled in how the hotel would handle more sizable situations. I sent a pair of sweatpants to the wash. They never came back. It happens and it is easily replaceable. What was not, was their response. When I followed up after I left, they acknowledged the fact that the pants were lost and then recommended that I file a claim with my insurance company. I don’t know about you, but pretty sure my deductible would not be met. Their email - “we have contacted our laundry company as well as our linen company and, unfortunately, your pants have not been found. I am very happy to read that you have had an INKredible stay with us. I am sorry to learn that your experience with your pants has left a negative impression. In order to assist you further, please do make a claim with your insurance regarding your pants.” When I wrote back that it would be unrealistic and they could offer me a replacement, they were silent and have been unresponsive. Choices are as follows - don’t use their laundry or beware on how they handle customer issues in advance
Dear Story Writer, Thank you for sharing your review with us. We always strive to provide each guest with a memorable experience. I am happy to read that we have succeeded to provide you with an INKredible stay. Thank you for staying with us and we hope to welcome you back for another INK story. Warm regards from Amsterdam, Jolanda Sadni Ziane - General Manager
Dear Story Writer, Thank you for taking the time to share with us about your recent experience here at INK! We are pleased to read that you had an INKredible stay with us, and we look forward to welcoming you back soon for more memorable moments! Warm regards, Jolanda Sadni Ziane - General Manager
Pros: INK Hotel decorations are very unique. It is by far one of the coolest hotels I've stayed at. The food was good and the property features a nice little patio. Cons: The rooms are quite small and floors can get flooded very easily from the shower.
Dear Story Writers Orbitz, Thank you for taking the time to review us! We are proud to see that you have had a pleasant stay enjoyed here at the INK Hotel Amsterdam. We appreciate your comment regarding the shower, and it is through feedback that we are able to improve. We are looking forward to welcoming you back in the future for many more memorable moments! Kind regards, Jolanda Sadni Ziane - General Manager
Dear Story Writer, Thank you for taking the time to review us! We are proud to see that you have had an enjoyable stay with us. We are looking forward to welcoming you back in the future for many more memorable moments! Kind regards, Jolanda Sadni Ziane - General Manager
Perfect. Loved it. Amazing place. Very clean. Would stay again. Only negative was sheets and towels had a bad smell. But that was very minor, doesn’t effect how wonderful the hotel was.
Dear Story Writer Joshua, Thank you so much for taking the time to review us! We appreciate your compliments about our hotel, and it makes us extremely proud to see that you would return! I am sorry to hear that the smell of the towels and sheets was not as fresh as expected. I have forwarded your review to our housekeeping team in order for us to investigate this matter! Once again, thank you for your feedback, and we hope to welcome you back soon at the INK Hotel Amsterdam! Kind regards, Jolanda Sadni Ziane - General Manager
The INK Hotel is a must for anyone traveling to Amsterdam! The staff are absolutely Amazing and the location is the Best you can get in the entire city. I give them 6 STARS for an Incredible experience that I hope to repeat soon.
Dear Storywriter Kurt, INK-redible! Thank you for making the time to share your story with us. I am extremely glad to read that you would give us a 6 star for the INK-redible experience! From our convenient location to the service of our INK Team that has made your stay more pleasant! I will definitely share this to them so as to make their day delightful. We can't wait to welcome you back in the future! Warm regards, Jolanda Sadni Ziane - General Manager
Great Location Modern facility Staff on top of their game Room temp tough to control
Dear Storywriter, Thank you for an INKredible story! I am more than happy to read that you enjoyed our convenient location in the heart of Amsterdam. How did you like the wallpaper of the city in your room? The Dutch artist, Jan Rothuizen, custom designed this especially for us! We can't wait to welcome you back in the future! Warm regards, Jolanda Sadni Ziane – General Manager
Great hotel but depending on the room it can be noisy. The walls are thin so I could hear my neighbors. I was moved to another room because of this and found the staff to be very pleasant and accommodating. The location was right in the heart of the city and close to the main train station. Very convenient. Loved the modern decor.
Dear Storywriter Dexa, Thank you for making the time to share your staying experience with us! I am very glad to read that you enjoyed our convenient location in the heart of Amsterdam which allows you to explore the city by a minute distance. The decoration of our hotel is inspired the history of our building and also we have designed the hotel in collaboration with Concrete Amsterdam to keep the history of the building alive! We do hope to welcome you back and ensure that your next staying experience worth an excellent score! Kind regards, Jolanda S-Z General Manager
Great hotel. Love the whimsical decor. Central located. Great choice especially for the price. Clean and charming with friendly staff.
Dear Storywriter Sarah, Thank you for sharing your staying experience with us! I am glad to read that you love our decoration which is inspired by the history of the building that used to be the headquarter of Dutch Newspaper called 'De Tijd'. We also we have designed the hotel in collaboration with Concrete Amsterdam to keep the history of the building alive! It was a pleasure to have you Sarah, we are looking forward to welcome you again in the future! Warm regards,
Dear Story Writer, Thank you for taking the time to write your feedback. I am sorry that your stay did not meet your expectations; please allow me to express my sincere apologies. You provided us with the information that your lost pants were a designer item, however we did not receive any further details in regarding of any specifications like the brand or the model. I would be more than willing to help you any further, however, considered the stated high value of the item, it would be best to claim this back with your insurance so we could take it further on our side with the laundry company. I do understand this is not the most convenient way, however we have also a strict company policy to comply to. Once this has been proceeded, I will be glad to follow up with the travel insurance and sort this out. I would like to reiterate our commitment to high quality standards. Please let us know how you would like to proceed. Best regards, Jolanda Sadni Ziane