Ski Lodging & Hotels in Alii Heights Mauka, Kailua-Kona

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Alii Heights Mauka hotels essential information

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Recent Ski Resorts & Hotels Reviews

4/5 Good

"Second time staying here and we love how relaxing and not-busy this resort is. Unfortunately, this time there were some issues that could’ve been and should’ve been handled. We had 2 rooms and both didn’t have any soap for bathroom sink provided. We had to call housekeeping to get some so that we could wash our hands after using the bathroom and it took over and hour and 2 calls to get it. We found cockroaches in a couple of areas (the pool and outside our room) and when we called to have someone take care of it, it took over 4 hours and more calls to the front desk. On top of that, the Holoholo store on the property, had THE MOST rude worker. She was in the coffee bar area and every time we went, she was so clearly irritated to have to help anyone. She was equally rude to everyone I saw her come in contact with so I know it wasn’t just toward us. Spoke to the hotel manager, Sally, who was aware and advised about the situation. She was very apologetic but this store isn’t actually associated with the resort. Whatever you do, don’t eat breakfast at the Piko restaurant in the resort. Beyond expensive and none of us enjoyed the food! Lunch bar is great for food however!"

A verified traveler stayed at OUTRIGGER Kona Resort & Spa

Posted 1 hour ago

2/5 Poor

"I booked the Royal Kona at the spur of the moment based on photos and price and unfortunately didn't read the reviews. As I drove up to the property I could see significant roof damage which had not been repaired for a long time. As I was walking to the entrance I saw a koi pond and thought this place may not be so bad. The 'koi pond' or whatever you wan to call it is overgrown with algae and large patches floating on the top of the water. I found a few poor fish, not sure what species they are, but they are suffering in this filth. I will be contacting PETA. The overall public reception area is extremely tired, outdated and falling apart. I read there are two restaurants and was looking forward to a nice relaxing dinner. The only open restaurant is a sandwich shop basically. I had NO hot water in my room sink, shower was tired but worked and had hot water. I have nothing good to say about this property except it sits on an awesome a beautiful area, right on the ocean. Someone needs to take over this 'resort', demolish it and make it into a TRUE Hawaiian resort. This was my first time to KOA and I do not know how other resorts are but I highly suggest you save your bucks on this place, it's disgusting."

A verified traveler stayed at Royal Kona Resort

Posted 2 hours ago

Holiday Inn Express Hotel & Suites Kailua-Kona by IHG

1/5 Terrible

"Don’t rent from hotels.com. They sold me a suite with two double beds and pull out sofa to sleep six. When I got there, the hotel said they did not have any of those rooms left and because I booked last minute it was already sold. When I called customer service for a reimbursement hotels would be reimburse me any cost but a $50 future booking credit. After I refused the customer service representative hung up on me. I would never book from them again."

A verified traveler stayed at Holiday Inn Express Hotel & Suites Kailua-Kona by IHG

Posted 8 hours ago

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