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Pousada Palacio De Estoi - Monument Hotel & SLH

4.0 out of 5.0

Recent guest reviews

We have just returned from a 5 night stay at the Pousada and have to say that we had a wonderful, relaxing time. Our group of 6 ranged in age from 9 to 67 and everyone enjoyed the holiday. We arrived early due to our flight and the staff could not have been more accommodating. They stored our luggage and we were able to change in the Spa and go straight to the pool (more than one toilet here would have been handy but that's a minor point). The pool area is beautiful and each day there were plenty of sun beds and shaded areas which were required as we had children and a red head with us! We opted to have dinner in the restaurant on the first evening and as it was Sunday this was a buffet. Tasty food and plenty of options so much so that you could have just had the starter! Lunchtimes, we ate in the pool bar were there is a menu of toasties, salads, burgers, pizza - pretty standard poolside options. There was something for everyone on the days that we ate there so we were more than happy. On Tuesday evening we chose to use the hotel restaurant again (remember to book this at reception!) and it was BBQ night. Again lots of choice - fish, steak and chicken - all of which were exceptionally tasty and beautifully cooked. Two of our group used the Spa facilities, choosing a 'Magic Foot Treatment' and back massages all of which were fantastic and very relaxing, leaving them feeling totally pampered! All of the staff were wonderful and friendly, always offering a warm greeting. They work exceptionally hard, many in more than one area of the hotel and the majority speak excellent English. We must say a special thank you to Jorge who took great care of us making us feel like regulars!! Yes, some of the decor may be a little tired and in need of some tlc, but in no way did this detract from our experience at the Pousada. So much so, that we are already thinking about our next visit. We didn't hire a car but this didn't stop us visiting Faro. Reception ordered us a 6 seater taxi, the fare was very reasonable and the driver extremely helpful. If you are staying in Estoi for more than a couple of days, a trip to Faro is highly recommended. A massive thank you to all the staff at the Pousada who helped to make our stay so wonderful.

What a real let down! The building and gardens are lovely on the outside, staying here as a paying guest, you see a completely different side! This hotel certainly does not hold the standards expected of a luxury destination! It's noticeable even at the entrance! Yes the building is old, but the modern glass doors at the entrance aren't! They need cleaning more regularly, it sets the standard to paying guests when they're covered with finger prints! In the old building which houses the restaurant, bar, reception and toilets amongst other rooms, the modern additions are just looking very tired! Wether it's the toilets or the horrible plastic chairs in the dining room! Ordering drinks at the bar is somewhat of an experience! After waiting 45 minutes we eventually received our G and T's, to be served in mixed oddball glasses and minus the good measure of gin we would expect for €12 a shot! Dinner was a complete and utter farce! After sitting at our table at 8.30 pm sharp we eventually received our starters at 9.45pm... the restaurant must have had less than 30 covers! We noted that no other table we're eating and a real un rest was occurring, particularly amongst families with younger children! Our starters when they did arrive we're only to be described as "bloody awful"!! After waiting another half hour and numerous complaints to the two waiting staff we had, our mains arrived, which couldn't be put down as the table was full of glasses and plates from both starters and cover courses! Once again upon taking a look at our food we could see that something was amiss! Our octopus was cold in the middle and scalding at the edges... indicating warm through in a micro wave! The rest of the mains were equally as bad! At this juncture we joined the droves of other families lining to complain to the night manager! The food was totally in edible and we needed to feed our children, this was now at 10.30 pm!!! After ringing round, the night manager couldn't find any where local for us to eat as they were all fully booked! We ventured outside to a small snack bar and managed to grab three bags of potato crisps and a kit Kat!..... very healthy for our children! On another cleanliness note, the pool area is not up to scratch! Pestana sort out your maintenance team! Parts of the deck area were heavily littered with food dropped on the floor, napkins blown off plates etc. Oh and your pool needs renovating! The tiles are coming off in places and grout lines in places look as if Algae if forming! Scruffy and un kept us how we would describe the pool area! And we won't accept excuses like it's because it's August and we're busy.. or excuses like I'm sorry we couldn't feed you or your children as we have a staff shortage! The night manager should have taken his back side out of the office he was hiding in, rolled up his sleeves and got stuck in! This experience has definitely been our worst of any hotel experience we've ever had! We now have the pleasure of arguing with the reception staff as we refuse to pay!

We had a great couple of nights here with our young family. The hotel feels like you're stepping into a film set or National Trust building and there's much to catch your eye as you walk around. There was a very warm indoor pool and a slightly chillier outdoor one with a lovely view. Breakfasts were delicious - particularly the pastel de nata - and we found a lovely local restaurant for dinner. Estoi is small so for us, two nights was just right.

but average restaurant! the hotel, specially the old Palace is just stunning with beautiful gardens the staff at the reception is nice and helpful...special mention to the night audit ! room is comfortable and spacious the restaurant looks like an hospital canteen specially the inside one but the staff is efficient and warm welcome

I was a little skeptical of this hotel at first as I wish I had stayed closer to beaches (since we were in the Algarve, after all). But I did surrender to its charms. Overall, this hotel has a terrific setting. The grounds and the old building are beautiful and the decor inside is relaxing. I loved the views over the countryside and the views of the buiding and grounds as sunset fell over the compound. Simply gorgeous. Rooms in the modern building were functional, though decor was somewhat dated. Still, comfortable. I loved the pool - it was great sitting there for the day. And my friend loved her massage - said it was completely relaxing. The bartender at the pool bar and later at the bar in the hotel - George (or maybe written Jorge) was charming, engaging, and willing to create whatever cocktail we wanted. He was a true gem. Breakfast was a buffet and I was pleased with the overall selection. Some areas for improvement: I think they should offer table service at breakfast. they should pour your coffee. It's all self service. Also, the bar at the pool should offer seat side service (you have to go to the bar to order) and they should have more food options (all they had were ham sandwiches - toasted or not). Also the rooms are somewhat dated and don't have enough outlets for charging devices. These are minor things. Overall, I'm glad I stayed there and would recommend it for somebody looking to be on the Algarve, but is okay with being a bit removed from the beaches. The grounds are beautiful and the architecture sumptuous.

The Estoi Palace is certainly eye catching and has lovely Baroque gardens and follies it the grounds. The rooms are in the new part of the hotel basically none de script concrete blocks from the out side but pleasantly furnished and quite roomy on the inside. The staff are attentive but I found some what distracted when a wedding was being held on the premises. An order for our room was overlooked but we were compensated. We found the hotel restaurant menu quite limited and expensive but there are a couple of good local restaurants locally as reasonably priced alternatives. The pool area is nice too.

My partner and I stayed here for 4 nights through the week. The decor within the building is fantastic, as well as the gardens etc. outside. Brilliant to sit out with a beer on the evening. The pool is large and the little indoor spa pool is nice, although a jacuzzi would be awesome! The rooms are situated in a modern wing which is great, as although I adore the decor in the main hotel, for actual living and sleeping, I do prefer the more contemporary and cosy setting. Very difficult to pick out anything bad about this place. Even the breakfast was spot on with the cooked meats for me and the cereals, cheese etc. for my missus... If we come back to this region, we stay here again.

If you want an authentic experience set apart from the throngs of tourists along The Algavre, this is a special place. The palace is beautiful and the rooms modern so you get the best of both worlds. The restaurant is quite good and the pool area is lovely.

5*?? This most definitely is not!! My husband booked this hotel for a 4 night break to celebrate our 1st anniversary and my birthday the same weekend. He was so disappointed as wanted total relaxation, good food and service as you would expect from a 5* establishment. The hotel itself is an amazing property with wonderful gardens and architecture but they are living off the building history and forgetting the importance of the paying customer. No waiter service at the outside pool, even though the bar person was standing doing nothing for the majority of the time it was open, my husband complained and had about 2 hours' worth of waiter service and then they gave up, never to be repeated over the period of our stay. Extremely expensive 11 euros for a Hendricks & Tonic, 3.5 euros for a can of 7up or Coke! We dined in the restaurant on our first night and the last time. I chose a salad as really didn't fancy the very a la carte offering or the price. My husband had the chicken was he said was very nice. My chose to eat in Faro town on our anniversary evening at Faaron Steakhouse, absolutely stunning food, amazing quality and wonderful service. For the 2 remaining nights and my birthday night we ate at the local restaurant called O Branquinho, wonderful food, again fabulous service and extremely reasonably priced - both restaurants knocked spots off the Pousada! Breakfast - what can I say, all service even beverages - again not what you would expect from a 5* hotel, hot choice very poor, if you like cakes/pastries then you're in luck as there was loads to choose from but I don't really do cake for breakfast. I'm not a fussy eater at all but even I found it difficult to enjoy any of the food at Pousada with the exception of a Portugese tart which I did have at breakfast due to the lack of anything else. On our second but last day, it had rained slightly earlier in the morning but by the time we went for breakfast had stopped for some time. The tables on the terrace were still wet, when asked if we could have a table wiped to sit outside (it was still very warm) we were told quite abruptly but an extremely rude waiter "Not Possible"! with that he scurried away, my husband took it upon himself to get a serviette and wipe a table down to which a younger waiter came out who was very apologetic and kindly made up a table for us only to be given an earful by said rude waiter inside after doing so, many other guests asked to sit outside but were told "Not possible" couldn't see why, the sun was shining the whole time we were having our breakfast. The bedrooms themselves are comfortable with ample space and a nice bathroom - that's the only plus I can find, sorry. All in all a very expensive disappointing stay and something which my husband dearly wanted to be special.

The hotel itself was excellent. There are public rooms which are incredibly ornate. We had a drink at the restaurant outside and the ambience was superb. The staff are brilliant very friendly. However our room on the ground floor was dark and depressing. The room boasted a garden view which was an overgrown untended wasteland. Breakfast was average.

Rua de S. José Faro Algarve

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Estoi, Pousada Palacio De Estoi - Monument Hotel & SLH is adjacent to Estoi Palace and a short stroll from Ruins of Milreu. This 4-star hotel has 63 rooms and welcomes guests with free breakfast, a full-service spa, and an outdoor pool. It's in central Faro and also within a 15-minute drive of Carmo Church.


Dining

Start your day off right with a free buffet breakfast. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

Pousada Palacio De Estoi - Monument Hotel & SLH's 63 soundproofed rooms provide minibars, safes, and phones. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bidets. Desks are also standard.


Property features

Pousada Palacio De Estoi - Monument Hotel & SLH features a full-service spa, an indoor pool, and an outdoor pool. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Other amenities at this luxury hotel include a children's pool, a fitness center, and a sauna.

Room options

Superior Room

Twin 3 | Sleeps 4

Standard Golden Age (over 55 years)

Full 1 | Sleeps 2

Standard Suite

Full 1 | Twin 2 | Sleeps 4

Superior Triple Room

Full 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 706 reviews