Skip to main content
Beginning of main content

Recent guest reviews

Good location close to metro, ok price...color of walls a bit odd

Everything was great!! The young lady who checked me in was very helpful & pleasant!! The room was lovely 😊

The front desk agents were outstanding and always willing to take time to answer questions.

Some things were a bit old but it was very clean. Would stay here again.

The location was great, room size was great. One complaint, the bathroom did not have an extractor or a fan. Everytime we showered the entire suite would fill up with steam.

Likes: Location to airport and the free shuttle was excellent. Breakfast was excellent! Dislikes: Hotel carpets in common areas and the room clearly needs to be cleaned or replaced. Makes the hotel look more dated than it is.

I really enjoyed the property location. It had many nearby amenities.

Everything is perfect! The room is spacious, staffs are friendly!

The hotel property is beautiful; however, the manager and her behavior is disrespectful and so not reflective of the Marriott brand. They are not flexible for people with disabilities which is quite serious. Most hotels in the area offer complimentary and/or easy to get to handicap parking. They do not. When I called the property to ask for refund due the lack of flexibility, they refused even though admittedly the manager says she could make the change she did not. Additionally, she already knew the issue because my travel agent called (Orbitz) and I called and left a message yet she had not responded to the call. I even wrote in corporate. What poor service. When I called corporate, they mentioned that this hotel is a franchise and they can abide by their own rules. It's unfortunate the manager can have the opportunity to make a good decision and decide poorly. There are better more hospitable properties in the area. Stay there. They will take care of you the right way. If I was Orbitz, I would reevaluate the partnership with them.

Very nice hotel. The staff was so nice and friendly

Nice hotel was worth the money. I will be returning there for future stays

My only real criticism is that the pillows have no substance and are not comfortable. I had to use all four to try to get some support.

The hotel itself is fine, but the desk personnel seem utterly concerned with addressing customer concerns.

N Saint Asaph Street Alexandria VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • 24-hour fitness center

Located in Old Town North within a short stroll of John Carlyle House, Sheraton Suites Old Town Alexandria is within a 15-minute drive of Arlington National Cemetery. This 247-room, 3.5-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 247 accommodations afford space to spread out with a separate bedroom and sitting areas. Flat-screen TVs come with satellite channels and video-game consoles, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free weekday newspapers are other standard amenities.


Property features

At Sheraton Suites Old Town Alexandria, guests have access to a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is USD 32.00 per day, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include a business center, express check-out, and free newspapers.

Room options

Club Suite, 1 Bedroom, Non Smoking, City View

1 Double Bed | Sleeps 2

Club Suite, 1 Bedroom, Non Smoking, City View

2 Queen Beds | Sleeps 4

Club Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Club Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Sheraton Suites Old Town Alexandria

Everyone (27) Couples (5) Family (9)
4
Family Family

Good location close to metro, ok price...color of walls a bit odd

By , from Gilroy CA on Aug 4, 2020

Review comment responded on Aug 5, 2020

Dear JT, Thank you for your comment regarding you having an amazing experience with our staff and enjoying the beauty of our property. I am glad that our location worked out for you and your travel needs as well. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

2
Everyone

By on Jul 30, 2020

Review comment responded on Aug 5, 2020

Dear Anonymous, Thank you for choosing the Sheraton Suites Alexandria for your most recent stay. We are delighted to see that you enjoyed your travels with us, and hope to welcome you back in the near future. Warm Regards,

5
Partner Couples

Everything was great!! The young lady who checked me in was very helpful & pleasant!! The room was lovely 😊

By , from Bowie on Jul 21, 2020

Review comment responded on Jul 23, 2020

Dear Walker, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Suites Old Town Alexandria. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5
Everyone

By on Feb 6, 2020

4
Everyone

By on Dec 16, 2019

5
Partner Couples Family

The front desk agents were outstanding and always willing to take time to answer questions.

By on Dec 9, 2019

5
Everyone

By on Nov 17, 2019

5
Friends Business Business

Some things were a bit old but it was very clean. Would stay here again.

By on Nov 5, 2019

1
Everyone

By on Aug 17, 2019

2
Everyone

By on Aug 17, 2019

Sheraton Suites Old Town Alexandria

801 N Saint Asaph Street, Alexandria, VA 22314
url importing http://www.orbitz.com/Alexandria-Hotels-Sheraton-Suites-Old-Town-Alexandria.h1028-p2.Hotel-Reviews
There was an error importing /Alexandria-Hotels-Sheraton-Suites-Old-Town-Alexandria.h1028-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Alexandria-Hotels-Sheraton-Suites-Old-Town-Alexandria.h1028-p2.Hotel-Reviews