Room is very clean and comfortable . Esp bathroom. no signa of molds. That’s great.
Very friendly staff, clean, good price. It is along a busy highway and found it difficult to find entrance.
As expected, rooms are small cozy but nice and clean. The staff was extremely professional
Covid restricitions meant no new towels or cleaning of our room or bathroom during our four night stay. Breakfast in a bag is not the same either. Blame Covid, not the hotel. Staff was friendly, and making the best of it.
Found lots of ants on the carpet in the morning and they bit me and my husband.
the staff is very professional and responsive. I felt a genuine concern for my comfort and safety.
Clean & tidy hotel. Staff is wonderful and beds and pillows are comfortable
We arrived at this hotel to find no one present at the front desk. The individual working the front desk finally surfaced after about 15 minutes only to tell us he had given away our room to another guest and by downgrading us from a suite to a standard. The rationale was the other guest wanted a room next to family members also staying at the hotel. When informed this would not meet our accommodation needs he was argumentative, rude and disrespectful. Another hotel employee named George who works in maintenance was very apologetic and accommodating. George is top notch and represents the hotel very well. We arrived after an 11 hour drive so to encounter this poor customer service was overwhelming. Long story short, the first person we encountered does not represent the culture they are trying to portray at this hotel. They truly are trying to give guest a home like experience and make you feel welcome. We encountered many employees who took great care of us during our visit including Dawn Falade who is Director of Sales and Todd Curry, General Manager. They worked hard to change our first impression and give us a good experience.
Comfortable, clean and doesnot smell bad( I have very sensitive nouse). A lot of parking space.
Fairfield Inn & Suites by Marriott Alexandria places you within 3 miles (5 km) of popular attractions like Greendale Golf Course and National Inventors Hall of Fame and Museum. This 116-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 6:30 AM to 9:30 AM.
The 116 rooms have an array of amenities, including iPod docks, microwaves, and refrigerators. Guests can expect to find free WiFi and 32-inch Smart TVs with cable channels and Netflix. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.
Fairfield Inn & Suites by Marriott Alexandria features a fitness center, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and express check-in.
Room is very clean and comfortable . Esp bathroom. no signa of molds. That’s great.
Very friendly staff, clean, good price. It is along a busy highway and found it difficult to find entrance.
As expected, rooms are small cozy but nice and clean. The staff was extremely professional
We are excited that you had a great stay with us. We appreciate your honest feedback. It is our pleasure to serve. Thanks for staying with us. Have a great day.
Covid restricitions meant no new towels or cleaning of our room or bathroom during our four night stay. Breakfast in a bag is not the same either. Blame Covid, not the hotel. Staff was friendly, and making the best of it.
Thank you for your feedback. Yes there are restrictions for guest safety. We appreciate your patience during this pandemic. It is our pleasure to serve. Thank you for staying with us and please come back again.
Found lots of ants on the carpet in the morning and they bit me and my husband.
We do apologize for the issue. It is always best to give the front desk a call, so we can quickly remedy and address the issue. We strive for all our guest to have a great stay and wonderful experience here. It is unfortunate, we did not have the opportunity to resolved and create a better stay experience for you. Thank you for staying with us.
the staff is very professional and responsive. I felt a genuine concern for my comfort and safety.
Clean & tidy hotel. Staff is wonderful and beds and pillows are comfortable
We arrived at this hotel to find no one present at the front desk. The individual working the front desk finally surfaced after about 15 minutes only to tell us he had given away our room to another guest and by downgrading us from a suite to a standard. The rationale was the other guest wanted a room next to family members also staying at the hotel. When informed this would not meet our accommodation needs he was argumentative, rude and disrespectful. Another hotel employee named George who works in maintenance was very apologetic and accommodating. George is top notch and represents the hotel very well. We arrived after an 11 hour drive so to encounter this poor customer service was overwhelming. Long story short, the first person we encountered does not represent the culture they are trying to portray at this hotel. They truly are trying to give guest a home like experience and make you feel welcome. We encountered many employees who took great care of us during our visit including Dawn Falade who is Director of Sales and Todd Curry, General Manager. They worked hard to change our first impression and give us a good experience.
We understand that providing a smile and warm greeting upon arrival sets the tone for the remaining stay and we sincerely apologize that this was not what you received from our associate. This has been discussed with them privately and we are taking steps to improve our training. I am pleased to hear that George, Dawn, Todd and others were excellent representatives of our brand and hotel and made sure your remaining stay was pleasant. We do hope you stay again next time you are in town.
Comfortable, clean and doesnot smell bad( I have very sensitive nouse). A lot of parking space.
Thank you for choosing our new hotel as your place to stay while in town. Providing a fresh and welcoming environment and friendly service is something we take great pride in so we appreciate your feedback and business. We hope to welcome you again.
Thank you for staying here at the Fairfield Inn & Suites. We appreciate your honest feedback. It was our pleasure to serve you. Please come again soon.