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Recent guest reviews

Easy to find, parking on site, close to restaurants

great value, but of course no spa or pool, helpful staff

please provide correct information to guests. There is no breakfast

I liked that it was near my destination and very open and welcoming.

the property was ok. bur housekerping was poor. When we checked into our room we miticed that the drawer on the dresser would not stay closed and there was a pulled place on the carpet. The desk clerk asked if this would affect us staying in the room. no it wouldn't so we did not need to be moved. We later noticed a used toothbrush sitting on top of the art work or mirror in the bathroom as well as sunflower shells atvthe edge of the nightstand between the beds. makes one wonder if the room had been cleaned at all. We reported this in the morning when we checked out of the hotel. The clerk immediately stated she would comp our room. we are waiting for the refunf to be reflected in our babk acviunt. there needs to be more parking with longer spaces to accommidate trucks with trailers.

The door key wouldn’t work on several trips back to the room GFI switch in kitchen for the coffee pot one wall plug hanging out of the wall

I was not able to access my email on my Kindle. I had just used it in Albuquerque the previous 4 days, as well as several places in Europe, and the U.S. over the past year. When I got home it came right up without a problem. It is something about their wifi access.

Kitchen was not clean, The property smelled bad. Beds and pillow were uncomfortable. Price was too high for what we got

The staff was real friendly and helpful. The motel was quiet and well kept.

Nice hotel always stay here close to family we were here to visit close to shops and very nice restaurants

Awesome as always. Will always stay here when in town

Easy check in. Very nice stay. .................................................................................................

Quiet hotel excellent staff in every way clean comfortable room

Location a little strange and off the beaten path but would stay there again. Great price and clean

Room was not even clean. No maid service. Broken light. Orbitz you need to stop going with super cheap on everything. Disappointed with everything you booked for us except the car.

1st night 07/10/18: 1st room A/C didn't work. Had to pack up and move in jammies after waiting the 15minutes suggested by desk clerk. 2nd night 07/16/18: 1st room OCCUPIED! 2nd room CIGAR ODOR! 3rd....just ok. Lady desk clerk rather rude. Will not use this hotel in our travels again!

The American Rd Nw Rio Rancho NM

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Located within 2 miles (3 km) of Cottonwood Mall, Extended Stay America - Albuquerque - Rio Rancho places you within a few miles (5 km) of Desert Greens Golf Course. This 101-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.


Rooms

The 101 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.


Property features

Renovated in 2016, Extended Stay America - Albuquerque - Rio Rancho offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America - Albuquerque - Rio Rancho

Everyone (17) Couples (2) Business (1) Family (7)
4
Family Business Business

Easy to find, parking on site, close to restaurants

By on Feb 10, 2021

Review comment responded on Feb 11, 2021

Thank you for rating your experience at Extended Stay America, a four-star. We are delighted to know you had no problems reaching our hotel and that our convenient location was the highlight of your great stay. We appreciate your comments and look forward to hosting you soon. Sincerely, Hotel Management

5
Partner Couples

great value, but of course no spa or pool, helpful staff

By on Feb 24, 2020

Review comment responded on Feb 24, 2020

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit and found us to be a good value. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management

5
Everyone

By on Dec 29, 2019

3
Business Business

please provide correct information to guests. There is no breakfast

By on Dec 19, 2019

Review comment responded on Dec 20, 2019

Thank you for your review. We apologize you were unable to take advantage of your grab-and-go breakfast. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We hope to have another chance to provide you with a better experience. Sincerely, Hotel Management

5
Everyone

By on Dec 5, 2019

4
Business Business

I liked that it was near my destination and very open and welcoming.

By on Sep 19, 2019

Review comment responded on Sep 20, 2019

Thank you for choosing to stay at Extended Stay America. We are delighted to know your stay with us was an enjoyable one and that our ideal location worked well for your needs. It was a pleasure hosting you, and we hope to see you soon! Sincerely, Hotel Management

1
Partner Couples Family

the property was ok. bur housekerping was poor. When we checked into our room we miticed that the drawer on the dresser would not stay closed and there was a pulled place on the carpet. The desk clerk asked if this would affect us staying in the room. no it wouldn't so we did not need to be moved. We later noticed a used toothbrush sitting on top of the art work or mirror in the bathroom as well as sunflower shells atvthe edge of the nightstand between the beds. makes one wonder if the room had been cleaned at all. We reported this in the morning when we checked out of the hotel. The clerk immediately stated she would comp our room. we are waiting for the refunf to be reflected in our babk acviunt. there needs to be more parking with longer spaces to accommidate trucks with trailers.

By on Sep 4, 2019

Review comment responded on Sep 10, 2019

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

4
Family Family

The door key wouldn’t work on several trips back to the room GFI switch in kitchen for the coffee pot one wall plug hanging out of the wall

By on Aug 5, 2019

Review comment responded on Aug 6, 2019

Thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had concerning the key card and the maintenance issue. Your feedback is shared with the appropriate teams for review and action. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

4
Business Business

I was not able to access my email on my Kindle. I had just used it in Albuquerque the previous 4 days, as well as several places in Europe, and the U.S. over the past year. When I got home it came right up without a problem. It is something about their wifi access.

By on Jul 8, 2019

Review comment responded on Jul 10, 2019

Thank you for being loyal to Extended Stay America. We are glad to know you had a nice time with us and we look forward to seeing you again soon. Sincerely, Hotel Management

5
Everyone

By on Jul 1, 2019

Extended Stay America - Albuquerque - Rio Rancho

2608 The American Rd Nw, Rio Rancho, NM 87124
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