Adolfo Lopez Mateos Vacation Packages

Beautiful property. Check in was nice. We arrived mid afternoon so the pm staff was there. Front desk was super nice upon check in and the security guard helped us right away with our luggage because the bellman was busy. Was happy with our room. All the rooms are ocean view. The patio exit was nice. Beautiful views of the beach, ocean and golf course. The pm staff at the pool bar was great. They were attentive and very friendly. Now for finding out that the am staff is completely different from the pm staff. Tried calling for room service quite a few times but no one answered. We figured they must be pretty busy so we decided to go to the restaurant for breakfast. There were only 3 tables with a cashier who was busy on his phone the whole time, 2 servers and 1 manager. The cashier told us to pick any table and then went back to his phone. We sat for over 10 minutes watching the servers basically bus tables and ignore us. We tried to get their attention but they kept running off so we left and never got served breakfast from the restaurant or room service. We had to leave the property to eat. The next day at lunch by the pool (am staff) the servers were inattentive and pretty much pissed off at the world. The young man with the mustache should just find a job outside of customer service as you can tell he hates it and everyone. He didn’t smile at anyone at the hotel and would basically walk away when you were mid sentence. So if you eat lunch at the pool wait until after 2pm

The hotel and service was excellent. We'll definitely return

The property is somewhat removed from the "downtown area and the beach/waterfront. However, since the locale is relatively small and totally walkable, this is a minor issue. The staff are very friendly and accommodating, and security was never an issue.

Beautiful property with amazing service. The tacos and margaritas were great too!