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Hotel Richmond on Rundle Mall

4.0 out of 5.0

Recent guest reviews

My husband and I stayed here around two months ago while we were in town. I must say that I was a little put off to begin with. The carpark wasn't that easy to find and the main lift was not working but we were greeted by a charming young man named Patrick. He and Michelle at the front desk truely made our experience at the Hotel an enjoyable one. A smile on their face every time we saw them and nothing was too much trouble. Patrick came to our car with us and helped us with our luggage and even took it up to our room while Michelle checked us in. Each time we saw them they were just wonderful. On our second night Patrick helped us with directions to an amazing Italian restaurant he recommended (Amalfis). If you are in Adelaide you must try and it is very close to the hotel. Michelle in the morning of our check our seemed to be under a great amount of pressure by herself but managed it all with a smile on her face. We did have one drink in the bar and the staff were lovely there too but they didn't have name badges so I couldn't get their names.

Had a lovely stay in The Richmond Hotel on Rundell Mall. So central to everything n Adelaide and we lived happy hour on the balcony overlooking the mall in the evenings. Room was lovely, clean and nicely furnished. Staff very welcoming and helpful. They rang for the airport shuttle for us and it was a 15journey to the airport.

This hotel is beautiful, however it is so poorly managed. We were staying here for a wedding being held at the venue. Many wedding guests were doing the same, as we discovered at 2pm when we arrived to check in. We had a twenty minute wait to check in due to all the other guests doing the same and the ONE staff member there to assist us all. How a hotel could put one staff member on at check in time, when they know they will have huge numbers of people to check in is beyond me, but that's how this hotel operate. Kim who checked us in was absolutely lovely, and did an exceptional job, though the poor girl looked so stressed. Once Kim was finally able to check us in and take our payment, she advised one of our rooms wasn't ready. It was now 2.30pm (30 mins after we arrived to check in, at the 2pm check in time). This was obviously an inconvenience, as we had to get ready for the wedding, but she was able to give us the swipe cards for all rooms, and we all got ready in the one room together and rushed out to the wedding ceremony. Side note: due to renovations, the main lift was not available, and we had to use the service lift, which felt as though we would plummet to our death at any second. After the ceremony as we were returned to the hotel we received a phone call stating the room was now ready - this was a 4.50pm, almost 3 hours after check in time. We went up to my room to grab the bags for the other members of our group to move into their own room that was now ready, only to discover that the swipe card wasn't working. We didn't want to get back in the terrifying lift again, so we rang the front desk to see if they could reset it. They couldn't but would come up with a new key. In the meantime, my sister went to check that her room card would work. She returned quickly, stating the card worked, but the bed was set up as a king, rather than two singles as requested (for two sisters sharing a room). Patrick from reception then arrived with the new card, and we thanked him, and asked to have the other room set up with two singles, as requested. He immediately said it was too late in the day to change anything. We told him that wasn't fair, as we had only been given access to the room 10 minutes ago. He said he couldn't do anything unless we went to reception, then turned around and walked off. My sister followed him down to reception, where he was extremely rude, telling them they hadn't booked it that way, and it was her fault. Eventually he agreed to get housekeeping in to change the room. When Housekeeping came up, they were absolutely lovely, so nice and helpful. We went to the wedding (which was lovely, the hotel does do well in that regard). The wedding went until midnight, however knowing reception closed at midnight, I left early in case of any issues. Lucky I did, as my swipe card did not work again. I rang reception, where Patrick said he couldn't come up, and I would have to come to the desk instead, and hung up on me. I got back in the awful lift, went down there, gave him my room number and he gave me a new card, without saying a single word to me. No apologies for the problem, not even a goodnight. What would have happened if I had stayed to the end of the wedding, and reception was closed? So to summarise: *Beautiful building, with nice rooms *Poor management schedule one staff member at a time *Cannot get rooms ready in time for check in *Cannot follow instructions regarding beds (or perhaps dont make note of them at all?) *Swipe cards continuously stop working *Patrick is incredibly rude and needs customer service training *Kim and housekeeping staff are lovely Also, just to further top off the whole experience, it's been almost two weeks and I am still waiting for my bond to be returned. Would never stay here again.

My husband and I have just returned from Adelaide where We stayed at the Richmond Hotel. Upon arrival We were greeted by a young man called Patrick who had Us placed in a third floor Suite. The rooms were very well appointed very clean and comfortable and spacious. Upon exiting the lobby We were in the Rundle Mall with ease of shopping and some beautiful Arcades to explore. Our experience at the Hotel Richmond was one of a very high quality establishment that put the needs of its guests above all else,all the Staff were of a very high quality standard and were very happy to assist us in any way possible. Also We found the restaurant and its staff to be of a very high quality with great meals.

We held our wedding (both our ceremony and reception) at the Hotel Richmond in August and everything was absolutely amazing. The venue itself is stunning, but the quality of service, the food and the wine were second to none. We looked at several other venues and the Richmond was by far the best value for what we got. We loved that we didn’t have to organise styling and venue flowers ourselves – it was all included with the wedding package along with the other discounts and inclusions we received as part of the Winter wedding package. Paige and the team were so helpful throughout the entire process. We had a really specific vision for how we wanted the day to flow and Paige and the team helped us create the perfect day. From the logistics, to the styling, the menu selections, the layout and all of those other little things you tend to forget – nothing was too difficult. The service on the night was wonderful. Glasses were never empty, the food was absolutely delicious and all our requests were catered for when we wanted to change things up at the last minute. We highly recommend the Hotel Richmond to anyone who is looking for a beautiful and affordable wedding venue with quality food and service. Paige – we can’t thank you and your team enough for helping create our beautiful wedding!

The staff were very friendly, amazing bar, fantastic location, good wifi, a little dated in some parts of the room, but for the price seems reasonable. Rooms are decent sized with comfortable clean beds. I have no complaints, I think it's a great hotel.

Staff both charming and efficient. Room was a generous size, very quiet for central city location. All recently refurbished. Strong and steady wi-fi signal. Good natural light, and ample lighting for work purposes. Location could not be more convenient

The location is very convenient, in the middle of Rundle Mall, surrounded by lots of shopping outlets fro fashion, groceries, food & beverage, etc. Just be aware that Rundle mall is not accessible by car, so need to park, pick & drop at nearby streets.

Staff were very friendly great location will be back. Nice atmosphere. Easy location to move around the city. Staff were more than helpful with directions regarding busses where to eat and what to do.

The Richmond's location in the middle of the Mall just can't be beaten! Reception staff were lovely as was house-keeping. Due to renovations, staff and guests alike had to use the one small lift at the rear of reception to get up to and down from the rooms. This meant there was sometimes a bit of a wait, particularly in the morning. The room was clean with a nice flat screen wall mounted TV. The water pressure in the shower was good and the water hot. Lighting in the room was good. Unfortunately, the bed was very uncomfortable and the bathroom badly needs updating. Overall though, considering the excellent rate I secured, the Richmond was adequate for an overnight stay.

128 Rundle Mall Adelaide SA

Hotel highlights

  • Walking distance to Rundle Mall and Art Gallery of South Australia
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in Adelaide Central Business District, Hotel Richmond on Rundle Mall is adjacent to Rundle Mall and within a 5-minute walk of other popular sights like Art Gallery of South Australia. This 30-room, 4-star hotel has a restaurant, free in-room WiFi, and a conference center. Centrally located in Adelaide, the hotel is also a short walk from Government House and Victoria Square.


Dining

Enjoy a leisurely bite to eat at First, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service.


Rooms

All 30 air-conditioned rooms feature refrigerators, minibars, and safes. Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Ironing boards and desks are also standard.


Property features

Guests of Hotel Richmond on Rundle Mall enjoy free WiFi in public areas, a conference center, and an ATM. Valet parking is available for AUD 33.00 per day. Front-desk staff can assist with dry cleaning/laundry, concierge services, and luggage storage.

Room options

Studio

King 1 | Twin 2 | Sleeps 2

Executive Suite

King 1 | Twin 2 | Sleeps 3

Deluxe Suite

King 1 | Twin 2 | Sleeps 3

Studio

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 261 reviews