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Playa Suites

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Diana the Huntress

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Photo gallery for Playa Suites

On the beach, white sand, sun loungers, beach umbrellas
Sundeck
Reception
Point of interest
4 outdoor pools, pool umbrellas, sun loungers

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • All inclusive
  • 24/7 front desk

Explore the area

Map
Av Costera Miguel Aleman No 123, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪3 min walk‬
  • Condesa Beach
    ‪5 min walk‬
  • Parque Papagayo
    ‪15 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪17 min drive‬

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Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, down comforters, in-room safe, iron/ironing board

Junior Suite

  • 645 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Bahia Suite

Bahia Suite | 1 bedroom, down comforters, in-room safe, iron/ironing board

Bahia Suite

  • 635 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar Suite

Estandar Suite | 1 bedroom, down comforters, in-room safe, iron/ironing board

Estandar Suite

  • 646 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Partial Sea View

1 bedroom, down comforters, in-room safe, iron/ironing board

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for 2-Bedroom Apartment Junior With Partial Sea View

1 bedroom, down comforters, in-room safe, iron/ironing board

2-Bedroom Apartment Junior With Partial Sea View

  • Partial sea view
  • Sleeps 6
  • 2 Full Bed(s) and 1 King Bed(s)

View all photos for 2-Bedroom Apartment Standard With View

1 bedroom, down comforters, in-room safe, iron/ironing board

2-Bedroom Apartment Standard With View

  • Sleeps 6
  • 2 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Standard With Street View

1 bedroom, down comforters, in-room safe, iron/ironing board

Suite Standard With Street View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite With Sea View

1 bedroom, down comforters, in-room safe, iron/ironing board

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Twin Sofa Bed(s) and 2 Full Bed(s)

About the neighborhood

Acapulco

Located in Costera Acapulco, Playa Suites is within a 5-minute walk of popular attractions such as Diana the Huntress and Condesa Beach. This 488-room, 4-star hotel has 4 outdoor pools along with a full-service spa and 2 restaurants.

What's nearby

  • Diana the Huntress - 3 min walk - 0.2 miles
  • Condesa Beach - 5 min walk - 0.3 miles
  • Parque Papagayo - 15 min walk - 0.8 miles
  • Papagayo Beach - 19 min walk - 1.0 mile
  • La Quebrada Cliffs - 6 min drive - 3.8 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪Cafe Punta del Cielo - ‬2 min walk
  • ‪Texas Ribs - ‬2 min walk
  • ‪Fisher's Acapulco - ‬1 min walk
  • ‪Los Tarascos - ‬2 min walk
  • ‪Vips - ‬3 min walk

About this property

Playa Suites

Family fun on the beach, with 4 outdoor pools, near Diana the Huntress
Guests of Playa Suites have access to a full-service spa, 4 outdoor pools, and a children's pool. Valet parking is offered for MXN 100 per night. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include a gym, free WiFi in public areas, and meeting rooms.
Guests can expect to find flat-screen TVs with satellite channels. Beds sport down comforters and bathrooms offer free toiletries. Other standard amenities include balconies, sitting areas, and safes.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 100 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Morro
  • Las Gaviotas

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Built in 1997
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 250.00 for adults and MXN 150.00 for children
  • Valet parking fee: MXN 100 per night
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Playa Suites
Playa Suites Acapulco
Playa Suites Hotel
Playa Suites Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Acapulco Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Hotel
Playa Suites Acapulco
Playa Suites Hotel Acapulco

Frequently asked questions

Are free cancellation options available at Playa Suites?

Playa Suites provides free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

What is there to do within easy reach of Playa Suites?

This hotel is situated in Costera Acapulco, just steps from Diana Galleries Mall and Plaza Bahia, and within a short walk of Diana the Huntress. You'll also find Condesa Beach and Parque Papagayo less than a mile away.

Will I be able to park at Playa Suites?

Yes, valet parking is offered for MXN 100 per night. Accessible parking is also available for guests.

Is there a spa at Playa Suites?

There is a full-service spa available for guests to enjoy and services include couples treatments, mani/pedis, body scrubs, and massages.

Does Playa Suites have a casino at the property?

No, Playa Suites doesn't have a casino.

Is there an indoor pool at Playa Suites?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Playa Suites?

This beachfront hotel offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and a beachfront restaurant.

Does Playa Suites have a hot tub?

No, there isn't a spa tub at this hotel.

Does Playa Suites feature a restaurant that includes a breakfast menu?

Yes, Playa Suites has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Playa Suites allow pets to stay for free?

No, pets and service animals aren't allowed at Playa Suites.

Does Playa Suites have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Playa Suites?

The closest major airport to Playa Suites is General Juan N. Alvarez Intl. Airport (ACA), which is 13.2 mi away (32 minutes by car).

Are there rooms with balconies at Playa Suites?

Yes, every guestroom at Playa Suites comes with a balcony with some featuring sea or city views.

Does Playa Suites offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Playa Suites.

Playa Suites Reviews

Reviews

6.8
Rating 10 - Excellent. 233 out of 1000 reviews
Rating 8 - Good. 265 out of 1000 reviews
Rating 6 - Okay. 242 out of 1000 reviews
Rating 4 - Poor. 128 out of 1000 reviews
Rating 2 - Terrible. 132 out of 1000 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a good location for this hotel, very convenient.
Stayed 4 nights in Feb 2025

8/10 Good

SERGIO RAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno con posibles mejoras.

En general la experiencia es buena, es mi tercera visita al hotel y se aprecia el daño de Otis, sin embargo hay cosas que pueden mejorar bastante, los baños, no obstantre que se aprecian limpios, ya se ven deteriorados, en las cocinetas, anteriormente tenían unos pequeños frigobares, algunas luces de la habitación (1575) tienen corto o de plano no encienden (interrupotor inmediato al ingresar, prende desde la sala); los cajose del closet ya requieren un cambio, cueta trabajo abrilos y cerrarlos; los colchones ya piden a gritos jubilarse; pero nada que haga insoportable o desagradable la estancia (en relación costo-beneficio); algo que si resulta molesto es el apartado que le hacen a los extranjeros de los camastros, aunque uno se levante temprano, ya están apartados para ellos y eso si les resta valor. El restaurante en comida muy bien y servicio de los muchachos, excelente!
Stayed 2 nights in Feb 2025

2/10 Terrible

Freddy william

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Everything about the hotel was okay, servers were great, maintenance service was horrible room did not have a functional AC, the safe didnt lock had to call the front desk several times to get anybody to help and several times I never got help to add also had construction at 7:00am in the morning in one of their High end Suites . We had nothing fixed or no help at all I will not recommend this hotel to nobody at all. The last night the AC was blowing at it fullest I was told by maintenance that that's all the AC would blow he also promised me some fans which he never showed up with at all I slept inside of sauna that's the way the room felt. It was horrible communication and no help at all also the hotel does not have a place where you could hang out after 10:30 they turn everything off and expect you to hang around in the lobby it's supposed to be an all inclusive but it's not at all I truly will not be recommending this hotel at all or even go back no customer service horrible experience
Stayed 4 nights in Jan 2025

2/10 Terrible

elena

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working, the safe did not work and we called several time to get fixed but nothing was done. There was no where to sit after 10:30 pm because they did not allow anyone outside of the lobby. They were not helpful at all. The only staff that was very helpful was the staff in the kitchen. But other then that I would not return.
Stayed 4 nights in Jan 2025

10/10 Excellent

IRMA

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in/reception is very disorganized. I waited 40 minutes to get my room.
Stayed 4 nights in May 2024

4/10 Poor

Lluvia

Stayed 2 nights in Apr 2024

2/10 Terrible

GERARDO, Lincoln Park

Disliked: Amenities
A/C poor condition clogged toilet staff nto professional I won’t recommend for no body!
Stayed 1 night in Mar 2024

8/10 Good

Juan Carlos Garcia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jose Luis

Stayed 1 night in Feb 2024

10/10 Excellent

Alfredo

Stayed 3 nights in Oct 2023

2/10 Terrible

Velia

Disliked: Cleanliness, property conditions & facilities
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around. Simply disappointing!!!

6/10 Okay

Edson

Stayed 4 nights in Sep 2023

2/10 Terrible

JOSE IONEL

8/10 Good

Paulina Elizabeth

Stayed 3 nights in Sep 2023

10/10 Excellent

Jorge Luis

Stayed 2 nights in Sep 2023

2/10 Terrible

reparaciones

Stayed 3 nights in Aug 2023

8/10 Good

juan, Granite Falls

Liked: Cleanliness, staff & service
I LIKE THE SERVICE THE PLACE AROUND THE HOTEL, CLOSE TO EVERYTHING FURNITURE TOO OLD, AND I DIDN'T GET WIFI SERVICE, BAD WIFI SERVICE NEVER GET WIFI, NO IN THE LOBBY NOT IN THE RESTAURANT, THEY NEED TO UP DATE THOSE SERVICE 😡
Stayed 4 nights in Jul 2023

2/10 Terrible

Alexander

Business traveler
Disliked: Staff & service

When I got to the hotel they didn't have my reserv

Stayed 1 night in Jul 2023

4/10 Poor

Moises Salvador

Stayed 2 nights in Jul 2023

8/10 Good

Carlos

Stayed 2 nights in May 2023

10/10 Excellent

Osvaldo

Stayed 1 night in May 2023

6/10 Okay

Evelyn

Traveled with family
Liked: Room comfort

Agradable estancia

En general, nos gusta las habitaciones son muy amplias, pero ya el mobiliario está en muy mal estado (las puertas, cajoneras, tina de baño, etc) demerita... La comida del bufete no era muy variada... No hacen postres solo pasteles... Algunos empleados son groseros con los mismos huéspedes por no contar con el servicio todo incluído... Hay una nueva alberca solo para adultos y vigilan celosamente que no ingresen niños, yo diría que tampoco se debe dejar entrar adultos dónde se bañan los niños. 🤔... Hay mucho por mejorar... Espero atiendan las solicitudes.
Stayed 4 nights in Apr 2023