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Hotel Palacio Mundo Imperial

4.0 star property

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Photo gallery for Hotel Palacio Mundo Imperial

A resort with multiple swimming pools, palm trees, and a view of the ocean.
A restaurant with a long table, blue lighting, and a unique ceiling design.
Superior Double Beds + Concert Included | Down comforters, in-room safe, desk, laptop workspace
A spacious lobby with a modern design, featuring a central seating area with white sofas and wicker chairs, a reception desk, and a large glass wall offering views of the interior.
A multi-story hotel with balconies, a pool area with sun loungers and umbrellas, and a reflection pool.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Boulevard Barra Vieja No. 3, Acapulco, GRO, 39931
  • Place, Forum de Mundo Imperial
    ‪3 min walk‬
  • Place, La Isla Shopping Village
    ‪7 min walk‬
  • Place, Plaza Isla Diamante
    ‪12 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪11 min drive‬

Room options

View all photos for Junior Suite - King - Resort View

Down comforters, in-room safe, desk, laptop workspace

Junior Suite - King - Resort View

  • Sleeps 3
  • 1 King Bed

View all photos for Double Superior One King Size Bed Diamante View

A modern hotel room with a large bed, a television, a desk, and a chair.

Double Superior One King Size Bed Diamante View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite With Resort View

Down comforters, in-room safe, desk, laptop workspace

Junior King Suite With Resort View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Beds Diamante View

A hotel room with a large flat-screen TV, a wooden dresser, two beds with white linens, a bedside table with a lamp, and a telephone.

Superior Double Beds Diamante View

8.6 out of 10
Excellent
(75 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Beds Resort View

A hotel room with a large flat-screen TV, a wooden dresser, two beds with white linens, a bedside table with a lamp, and a telephone.

Deluxe Double Beds Resort View

8.6 out of 10
Excellent
(22 reviews)
  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Size Resort View

A modern hotel room with a large bed, bedside lamps, a wooden headboard, and a glass shower enclosure.

Junior Suite King Size Resort View

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Size Bed Diamante View

A hotel room with a bed, a desk, a chair, a television, and a window with blinds.

Superior King Size Bed Diamante View

8.8 out of 10
Excellent
(46 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Size Bed Resort View

A hotel room with a large bed, two bedside tables with lamps, a telephone, and a chair.

Deluxe King Size Bed Resort View

9.0 out of 10
Wonderful
(12 reviews)
  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 King Size Bed Diamante View

A modern hotel room with a large bed, two bedside tables with lamps, a bathroom visible through an open door, and a marble floor.

Club 89 King Size Bed Diamante View

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 Double Beds Diamante View

A modern hotel room with a large bed, a desk, and a television.

Club 89 Double Beds Diamante View

7.0 out of 10
Good
(8 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club 89 King Bed Resort View

A large bed with white linens, two bedside lamps, a brown headboard, and a chair.

Club 89 King Bed Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 Double Beds Resort View

A modern hotel room with a large bed, a desk, and a television.

Club 89 Double Beds Resort View

7.2 out of 10
Good
(5 reviews)
  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Size Bed Diamante View

A modern hotel room with a large bed, a sofa, a coffee table, and a dining area.

Junior Suite King Size Bed Diamante View

  • City view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King Size Bed Diamante View

A modern bathroom with a large bathtub, a glass-enclosed shower, and a vanity with a mirror and towel rack.

Master Suite King Size Bed Diamante View

  • City view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King Size Bed Resort View

A modern bathroom with a large bathtub, a glass-enclosed shower, and a vanity with a mirror and towel rack.

Master Suite King Size Bed Resort View

  • Resort view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse King Size Bed Diamante View

A modern living room with a dining area, a ceiling fan, a large mirror, and a flower vase on the table.

One Bedroom Penthouse King Size Bed Diamante View

  • City view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Beds + Concert Included

A hotel room with a television, a bed with pillows, a bedside table with a lamp, and a phone.

Superior Double Beds + Concert Included

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Acapulco

Located in Puente del Mar within a short stroll of La Isla Shopping Village, Hotel Palacio Mundo Imperial is within a 15-minute drive of Playa Revolcadero. This 407-room, 4-star resort welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and 4 restaurants. It's connected to the convention center in central Acapulco, and a short drive from Boulevard de las Naciones and Forum de Mundo Imperial.
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Boulevard de las Naciones - 2 min walk - 0.1 miles
  • Forum de Mundo Imperial - 3 min walk - 0.2 miles
  • La Isla Shopping Village - 7 min walk - 0.4 miles
  • Plaza Isla Diamante - 12 min walk - 0.7 miles
  • Laguna Tres Palos - 5 min drive - 1.2 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 3 min drive

Restaurants

  • ‪Carnivore - ‬4 min walk
  • ‪Mizumi - ‬1 min walk
  • ‪Rino’s Casa Napoli - ‬13 min walk
  • ‪Los Tarascos - ‬4 min walk
  • ‪Le marche - ‬1 min walk

About this property

Hotel Palacio Mundo Imperial

Guests of Hotel Palacio Mundo Imperial have access to a full-service spa, 6 outdoor pools, and a children's pool. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this spa resort include a gym, a sauna, and outdoor tennis courts.
46-inch flat-screen TVs come with digital channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include balconies, espresso makers, and free local calls.
3 outdoor tennis courts and a health club are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elan Spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 420 to 420 for adults and MXN 210 to 210 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Acua
  • Carnivore
  • La Moda
  • Marché
  • Mizumi

Things to do

  • 3 outdoor tennis courts
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Playground
  • Sauna
  • Shopping

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2014
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1500 per pet, per night
  • Dogs only
  • 2 total (20 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MXN 350.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: MXN 285 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Parking
  • Phone calls
  • WiFi access (may be limited)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 420 to 420 for adults, and MXN 210 to 210 for children
  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.

Property is also known as

Mundo Imperial
Mundo Imperial Acapulco
Resort Mundo Imperial Acapulco
Mundo Imperial Hotel Acapulco
Palacio Mundo Imperial
Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Acapulco
Palacio Mundo Imperial All Inclusive Hotel
Hotel Palacio Mundo Imperial Resort Acapulco

Frequently asked questions

Is free cancellation available at Hotel Palacio Mundo Imperial?

Hotel Palacio Mundo Imperial offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Palacio Mundo Imperial?

As of Aug 6, 2026, prices found for a 1-night stay for 2 adults at Hotel Palacio Mundo Imperial on Sep 6, 2026 start from $143, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Hotel Palacio Mundo Imperial?

This resort is situated in Puente del Mar, just steps from Forum de Mundo Imperial, and within a 10-minute walk of La Isla Shopping Village and Boulevard de las Naciones. You'll also find Plaza Isla Diamante and Laguna Tres Palos less than a mile away.

Is parking available on site at Hotel Palacio Mundo Imperial?

Yes, there is wheelchair-accessible parking available.

Is a spa located at Hotel Palacio Mundo Imperial?

Elan Spa is the resort's spa and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Hotel Palacio Mundo Imperial include a casino?

No, Hotel Palacio Mundo Imperial doesn't have a casino.

Is there an indoor pool at Hotel Palacio Mundo Imperial?

No, this resort doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Hotel Palacio Mundo Imperial?

There are plenty of amenities for couples at this resort, including 4 restaurants, 6 outdoor pools, and a swim-up bar.

Are there hot tubs at Hotel Palacio Mundo Imperial?

No, but this resort does have a sauna.

Does Hotel Palacio Mundo Imperial have a restaurant that serves breakfast?

Yes, Hotel Palacio Mundo Imperial has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hotel Palacio Mundo Imperial allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hotel Palacio Mundo Imperial for a fee of MXN 1500 per pet, per night.

Are there connecting rooms at Hotel Palacio Mundo Imperial?

Yes, you can book connecting rooms at this resort for your group or family vacation.

Where is the closest airport to Hotel Palacio Mundo Imperial?

The closest major airport to Hotel Palacio Mundo Imperial is General Juan N. Alvarez Intl. Airport (ACA), which is 1.5 mi away (3 minutes by car).

Are there rooms with balconies that I can book at Hotel Palacio Mundo Imperial?

Yes, every guestroom at Hotel Palacio Mundo Imperial comes with a balcony and some offer city and resort views.

Does Hotel Palacio Mundo Imperial have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Palacio Mundo Imperial.

Hotel Palacio Mundo Imperial Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1003 reviews
Rating 8 - Good. 234 out of 1003 reviews
Rating 6 - Okay. 104 out of 1003 reviews
Rating 4 - Poor. 59 out of 1003 reviews
Rating 2 - Terrible. 44 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the place and it’s location
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Customer service was great. The hotel itself is beautiful and very clean.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Claudia

Excelente
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

HILDA ALVAREZ

Liked: Cleanliness, amenities
Habitacion Limpia exelente!
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Joke

Liked: Cleanliness, amenities, property conditions & facilities
Excelente!!!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Martin Gabriel

Liked: Cleanliness, staff & service
Disliked: Amenities
Good food, clean place and friendly staff, safe atmosphere.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Amalia

Liked: Cleanliness, amenities, property conditions & facilities
Good time there
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, amenities
Excelente
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Raul

Liked: Amenities
Excelente
Stayed 2 nights in Mar 2025
Verified review

2/10 Terrible

Luis Alberto

Liked: Amenities
Disliked: Staff & service
The stay at this hotel was not what I was expecting at all. I paid more to have a better room and to begin it took over an hour to receive my room and a lady that was helping the girl that was checking us in was very rede and had a terrible service. It is not close to the beach and the pools close at 10pm but the worst part of all is that that we stayed at a better room and it was floated and ended up falling asleep with the maintenance guy fixing the roof. I will never stay here again. room and it took over an hogetp
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Marcela Galindo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The service
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Armando

Liked: Amenities
Bathrooms around the hotel smell bad. And my bathroom had also a funny smell. The all inclusive ends at 11 pm, this is not the same in other all inclusive hotels
Stayed 1 night in May 2025
Verified review

6/10 Okay

Anik

Liked: Cleanliness
Disliked: Staff & service
.
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Taaren

Liked: Staff & service, amenities, property conditions & facilities
We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

anette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
Stayed 4 nights in May 2025
Verified review

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, amenities
I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
Stayed 4 nights in Mar 2025
Verified review

6/10 Okay

Fernando

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through Expedia, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal para niños y relajación
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Viridiana

Mal servicio en general, no limpiaron la habitación un par de días, no había toallas en el área de alberca, la regadera estaba tapada, decepcionante instalaciones y servicio
Stayed 4 nights in Apr 2026

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