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Hotel Emporio Acapulco

3.5 star property
Family-friendly beachfront location with 3 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Emporio Acapulco

Children's play area - outdoor
Bar (on property)
In-room safe, desk, blackout drapes, iron/ironing board
Private beach, beach cabanas
Outdoor wedding area

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Parking available

Explore the area

View in a map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪1 min walk‬
  • Place, Condesa Beach
    ‪2 min walk‬
  • Place, Papagayo Beach
    ‪3 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪18 min drive‬

Room options

View all photos for Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard with Sea View

  • 322 sq ft
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • 376 sq ft
  • Sleeps 3

View all photos for Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard with Sea View

  • 322 sq ft
  • Sleeps 4

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • 382 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior with Sea View

  • 322 sq ft
  • Sleeps 4

View all photos for Superior Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Ocean View

7.8 out of 10
Good
(88 reviews)
  • 355 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Privilege Club Doble Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

8.4 out of 10
Very good
(12 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Ocean View

8.0 out of 10
Very good
(14 reviews)
  • 355 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Junior with Sea View

  • 322 sq ft
  • Sleeps 4

View all photos for Double Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Double Room Standard with Sea View

  • 322 sq ft
  • Sleeps 4

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen with ocean view

8.0 out of 10
Very good
(47 reviews)
  • 355 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Acapulco

Located in Costera Acapulco, Hotel Emporio Acapulco is next to Playa El Morro and Condesa Beach. This 422-room, 3.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Diana the Huntress - 1 min walk - 0.0 miles
  • Condesa Beach - 2 min walk - 0.1 miles
  • Parque Papagayo - 19 min walk - 1.0 mile
  • Icacos Beach - 2 min drive - 1.2 miles
  • Papagayo Beach - 3 min drive - 1.7 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪La Casa de los Abuelos Galerias Diana - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Fisher's Acapulco - ‬2 min walk
  • ‪London English Pub - ‬2 min walk
  • ‪Tacosteño - ‬2 min walk

About this property

Hotel Emporio Acapulco

Family-friendly beachfront location with 3 outdoor pools
Hotel Emporio Acapulco features a private beach, a full-service spa, and 3 outdoor pools. Parking is MXN 220 per night (MXN 220 per night for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the hotel to the airport (available 24 hours) for MXN 380 per vehicle. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include a children's pool, a gym, and WiFi in public areas.
Guests can expect WiFi and 42-inch plasma TVs with cable channels. Bathrooms have hair dryers and free toiletries. Balconies, coffee makers, and safes are also standard.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

Is a free cancellation option available at Hotel Emporio Acapulco?

Hotel Emporio Acapulco provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Emporio Acapulco?

As of Oct 10, 2025, prices found for a 1-night stay for 2 adults at Hotel Emporio Acapulco on Oct 12, 2025 start from $102.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Hotel Emporio Acapulco?

This hotel is situated in Costera Acapulco, just steps from Condesa Beach and Diana the Huntress, and within a short walk of Playa El Morro. You'll also find Parque Papagayo and Diana Galleries Mall less than a mile away.

Is there parking available at Hotel Emporio Acapulco?

Yes, valet parking is offered for MXN 220 per night.

Is a spa located at Hotel Emporio Acapulco?

Oriental Spa is the name of the hotel's full-service spa available for guests to enjoy.

Does Hotel Emporio Acapulco have a casino on the premises?

No, Hotel Emporio Acapulco doesn't have a casino.

Will I find an indoor pool at Hotel Emporio Acapulco?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Hotel Emporio Acapulco good for couples?

There are plenty of amenities for couples at this hotel, including a private beach, 3 outdoor pools, and a poolside bar.

Are there hot tubs at Hotel Emporio Acapulco?

No, this hotel doesn't have a spa tub.

Does Hotel Emporio Acapulco have a restaurant with a breakfast menu?

Yes, Hotel Emporio Acapulco has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hotel Emporio Acapulco allow pets to stay free of charge?

No, pets aren't allowed at Hotel Emporio Acapulco.

Are there connecting rooms at Hotel Emporio Acapulco?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Hotel Emporio Acapulco?

The closest major airport to Hotel Emporio Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 11.8 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Hotel Emporio Acapulco?

Yes, every guestroom at Hotel Emporio Acapulco comes with a balcony with some featuring ocean views.

Does Hotel Emporio Acapulco offer wedding services?

Take advantage of the wedding venue at Hotel Emporio Acapulco if you plan to say "I do" during your trip.

Reviews

Hotel Emporio Acapulco Reviews

8.4

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 772 out of 1482 reviews
Rating 8 - Good. 365 out of 1482 reviews
Rating 6 - Okay. 175 out of 1482 reviews
Rating 4 - Poor. 82 out of 1482 reviews
Rating 2 - Terrible. 88 out of 1482 reviews

Reviews

10/10 Excellent

Isidro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, excelente servicio, muy limpio,el personal muy amable.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sick

Stayed 2 nights in Jul 2025

6/10 Okay

Pedro

Traveled with family
Disliked: Staff & service

Terrible customer service

Tried to charge my 15 yr old an adult rate. In the other room I rented was double occupancy for my parents and they tried to charge extra for my mother in that room. Customer service is terrible, with all the other options in Acapulco. I would definitely not stay here again
Stayed 3 nights in Jul 2025

10/10 Excellent

Mia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

4/10 Poor

Pablo

Stayed 5 nights in Jun 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 3 nights in Jun 2025

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable. Excelente service and friendly staff
Stayed 1 night in Jun 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, room comfort

Great place to stay

Staff is super friendly and helpful. The services are great. Hotel needs more maintenance but I understand this was caused by the previous hurricane
Stayed 6 nights in Jun 2025

8/10 Good

Nebras

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose

Amazing with the service especially with the storm problem
Stayed 3 nights in Jun 2025

6/10 Okay

Maria

Liked: Staff & service
.
Stayed 2 nights in Jun 2025

4/10 Poor

Emiliano

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good service, but room bathroom was not clean and had damage to it. Would of liked a cleaner bathroom.
Stayed 3 nights in Jun 2025

10/10 Excellent

Natalia

Amazing staff the spa experience was amazing everyone is super friendly and the food is amazing.
Stayed 2 nights in May 2025

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mis 7 días que yo estuve de vacaciones en el Hotel Emporio fueron maravillosos muy bonito servicio… un 10 de 10
Stayed 4 nights in Jun 2025

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien excelente servicio
Stayed 4 nights in Jun 2025

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic costumer service!!!
Stayed 4 nights in May 2025

8/10 Good

Eskarle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is pretty convenient
Stayed 5 nights in May 2025

10/10 Excellent

Marcos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Spa and Salon.
Stayed 2 nights in Mar 2025

10/10 Excellent

IRENE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent very friendly people but at the end when I was going inside the hotel, the car run up to me and say are you staying in this hotel and I show him my wristband and he said sorry but everything else was excellent. I love it.
Stayed 3 nights in May 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time in a year staying here, and the service was always incredible. Very clean. Prices are super reasonable. I’ll definitely be staying there again.
Stayed 3 nights in May 2025

6/10 Okay

VIRGILIO

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Electrical plugs are too old, we had to charge our phones in the other wals because the nearest by the bed has only for lamp, I spoke to the girl in the front desk and requested a multiple plug adapter and she "it is what it is, we don't provide those things to nobody" Sorry...
Stayed 5 nights in May 2025

2/10 Terrible

Luis Enrique

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Fatima bahena una persona prepotente al telefono en recepcion muy grosera al pedir informacion mal trato
Stayed 3 nights in May 2025

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100% recommended
Stayed 2 nights in May 2025

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