Hotel Emporio Acapulco in Acapulco | Hotel Rates & Reviews on Orbitz

Property features

Hotel Emporio Acapulco features a private beach, a full-service spa, and 3 outdoor pools. Parking is MXN 90.00 per night (MXN 90.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the hotel to the airport (available 24 hours) for MXN 360 per vehicle. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a children's pool, a fitness center, and a spa tub.

Room options

Krazy Acapulco Saving

Full 2 | Twin 1 | Sleeps 4

$62* Per night/room Sep 22 - Sep 23

Privilege Club Ocean Ste

Full 2 | King 1 | Sleeps 4

Estudio

Full 2 | Sleeps 4

Studio

Queen 1 | Sleeps 2

Superior Ocean View

Full 2 | King 1 | Sleeps 4

Arrivals + Departures

The front desk is open 24 hours a day, and checking in is easy with express services. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers parking (fees apply).

Check-in: 3 PM
Check-out: noon

Special Check-in Details

24-hour airport transportation is available. Fees may apply. Guests can contact the property in advance for details.

Payment types

Kids + Beds

Children stay free when using existing bedding

Pets

This property doesn't allow pets or service animals

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Mastercard, and Visa.
Debit cards aren't accepted.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Breakfast fee: between MXN 259 and MXN 300 per person (approximately)
Airport shuttle fee: MXN 360 per vehicle
Self parking fee: MXN 90.00 per night
Valet parking fee: MXN 90.00 per night
Late check-out fee: MXN 833 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

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3.5

out of 5

Average Guest Review

See all 58 reviews

Room cleanliness 4.0

Service & staff 3.5

Room comfort 3.5

Hotel condition 3.5

This hotel is most popular for:

Recent guest reviews

Nothing to recommend this hotel. It was crowded and there was no space all the facilities were on top of one another - nowhere to sit quietly.It was pathetic and had to pay for chairs on their beach

It was a great experience, service and amenities are really great!

It is a nice hotel with street and beach views. Staff maintains the hotel spotless. You feel welcome when you arrive. It has lots of pools, but the only thing I did not like is that the staff closed the gate which takes you to the beach side at 9:00 pm; They should close it at least at midnight. Other than this thing, everything was alright. I would definitely recommend it and I love to come back soon .

beautiful hotel. central location. profesional staff. rates do not reflect the quality and service offered while you are there! we recommend it to any one interested in a pleasant experience! we’ll be back!

Was very nice will be back next year and felt very safe.Excellent location close to everything.

excellent service good food&no problems in acapulco

The were doing some remodeling during my stay but over all everything was excellent, especially the staff.

Hotel is very nice but it could improve a little, we had no hot water in the shower at all. I dont know about the rest of the people but I do like warm baths in the morning even if Im in Acapulco, bar service a bit clumpay, no tab beer while my whole stay.

Excellent location , clean beach , go in low season

First room was almost abominable. We were finally moved the last day since there was a leak in the bathroom. The second room was 100% better. The first bathroom was so dark we could hardly see. The second was perfect. Due to the heavy rain two days, we ate in the hotel and it was excellent although I had an omelette the last morning stuffed with ham and NO CHEESE. Who makes an omelette with no cheese? Much better locations down Miguel Aleman in the zona hotelera. Except for the Plaza Diana across the street there was nothing to do because of the inclement weather. Next time, I'll got farther down the street.

We were on the 8th floor and the room smelled like mold so we moved to the 6th floor. That room smelled of mold too. The hotel definitely has a mold problem. But if you completely open up the balcony it's not as noticeable especially with clean sheets and a fan on. If it wasn't for the mold the hotel would be perfect. The view is amazing and the pools are amazing especially the alberca infinity.

I went here for my honeymoon and it was a beautiful hotel. The food was cheap and they didn't allow vendors inside the hotel. We spent most of our time at the pool w great bar tending and waiters. As an orbitz member they honored the 15% plantinum discount. My room was always clean. The massage was excellent and the prices for food and drinks were affordable and it was kid friendly. They don't try to rip you off like LA and Vegas which is where I'm from.

Nice hotel, great location and excellent staff. The room it was very clean and spacious.

The visit policy needs to be changed, they don't allow you to have people over, the charge you for the visit is really stupid.

We stayed for four (4) nights April 17-21. We were a party of five (5) couples, therefore we booked five (5) rooms. Upon arrival they put one (1) of the couples in the newer tower and the rest in the older (non-remodeled) tower. We have previously stayed at this hotel on a couple of occasions and had very favorable experiences. On our previous visits we stayed at the newer tower. This time our room and the rooms of three of our accompanying couples were in the older tower as well. To our dismay this tower is dirty, the rooms are dingy, smelly and not on par with the cleaner and modernized newer tower. After one awful sleepless night after threatening to cancel our reservation they moved all of us to the newer tower. We were pleased with the updated rooms, fresh smell and overall tidy appearance of the newer tower. This is the reason I am not giving this hotel a better review because of the one night of hardship. Overall, I recommend this hotel. It is on the beach, it has beautiful pools, it has an attentive staff and great service. I will definitely return (provided I stay on the new tower).

We have been to Acapulco 12 times and this has been our best holiday.

I will never recommend this hotel to any one, I spent a good amount of money for what I thought was going to be a great place to spend my vacation sadly I had the worst experience, the employees were extremely rude, the lobby was dirty, the room had cockroaches, and lastly my daughter was pushed by a passing employee and he didn't even bother to look back and say sorry

I've stayed in this hotel twice in the past five years. Always had great experiences, which is why i went back. However, this time i had the worst experience ever. There was no air conditioning in the loby, the rooms were not clean (I had to call to have it clean) and didn't get clean towels. The bathroom had a sewer kind of smell. Im not sure if this has to do with a different management, but unfortunately, I will not be staying here again.

Guest reviews for Hotel Emporio Acapulco

Partner Couples

By a verified traveler on Mar 18, 2019

Everyone

By a verified traveler on Jan 7, 2019

By a verified traveler on Dec 23, 2018

By a verified traveler on Nov 9, 2018

By Jane, from Los Angeles on Jul 13, 2018

By Felipe, from Kewaskum, Wisconsin. on May 23, 2018

By sue, from st catharines on Mar 14, 2018

close to everything

By jerry, from st catharines on canada on Mar 6, 2018

great hotel

By T, from Detroit on Jan 17, 2018

good location and confy

By Julio, from sydney on Nov 15, 2017

Review comment Emporio Acapulco responded on Dec 1, 2017

Thank you for your comments of your recent stay at Emporio Acapulco, We hope to have the opportunity to welcome you again in the near future

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Hotel Emporio Acapulco

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