Superior Ocean View
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Hotel Emporio Acapulco
3.5 out of 5.0
3.3
out of 5
Average Guest Review
See all 43 reviews
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Recent guest reviews
Nice hotel, great location and excellent staff. The room it was very clean and spacious.
The visit policy needs to be changed, they don't allow you to have people over, the charge you for the visit is really stupid.
We stayed for four (4) nights April 17-21. We were a party of five (5) couples, therefore we booked five (5) rooms. Upon arrival they put one (1) of the couples in the newer tower and the rest in the older (non-remodeled) tower. We have previously stayed at this hotel on a couple of occasions and had very favorable experiences. On our previous visits we stayed at the newer tower. This time our room and the rooms of three of our accompanying couples were in the older tower as well. To our dismay this tower is dirty, the rooms are dingy, smelly and not on par with the cleaner and modernized newer tower. After one awful sleepless night after threatening to cancel our reservation they moved all of us to the newer tower. We were pleased with the updated rooms, fresh smell and overall tidy appearance of the newer tower. This is the reason I am not giving this hotel a better review because of the one night of hardship. Overall, I recommend this hotel. It is on the beach, it has beautiful pools, it has an attentive staff and great service. I will definitely return (provided I stay on the new tower).
We have been to Acapulco 12 times and this has been our best holiday.
I will never recommend this hotel to any one, I spent a good amount of money for what I thought was going to be a great place to spend my vacation sadly I had the worst experience, the employees were extremely rude, the lobby was dirty, the room had cockroaches, and lastly my daughter was pushed by a passing employee and he didn't even bother to look back and say sorry
I've stayed in this hotel twice in the past five years. Always had great experiences, which is why i went back. However, this time i had the worst experience ever. There was no air conditioning in the loby, the rooms were not clean (I had to call to have it clean) and didn't get clean towels. The bathroom had a sewer kind of smell. Im not sure if this has to do with a different management, but unfortunately, I will not be staying here again.
I must say I was a little iffy at first about the hotel cause we got a really good cheap deal for a 4 night stay, but once we got there we were very pleased with the place. All of the rooms have ocean view balconies overlooking the hotel pools. It has private beach area with the rental of cabanas but the money you pay for the rental they credit it back to you on food while there in the cabana so it's a great deal. The hotel very nice, very clean, staff really friendly, the rib restaurant at the hotel was great too. The location of the hotel is great cause u have th mall right across the street and the town market down the street where you can find all kind of souvenirs. Already planning on going back in May.
First of all I'd like to point out that I've never had any issue with any reservation in any hotel until I went to the Emporio hotel they could not find my reservation and had me waiting about 30-45 minutes the waiting made feel like I was not even being helped and when finally given a room I had a pretty bad room
I stayed at the Emporio from July 12-28, 2014 and it was wonderful! The staff were great, my room was exquisite, clean, huge and the bed was very comfortable. It was cleaned everyday. The pools were amazing, I loved the adult pools. The beach was clean and nice. I always ventured to the public side and sat with the locals. The hotel security and staff monitored me and ensured I was safe. I love Acapulco and the Emporio is my new favorite hotel there! Beach view in the back, Mall and strip out front!
Air conditioner only in room to a limit. Front desk staff was rude will not go back to this hotel
Service at the front desk was terrible. It took over 45 minutes to check in. One of the receptionists was taking a personal phone call as we were waiting in line. Aside from the poor service, the location was great. The view from our room was beautiful.
wonderful hotel staff well versed in english always willing tp help
During my 6 nights at the Acapulco, Hotel Emporio, I had 4 different rooms. My first room did not have working AC, however it did have bugs in the bed and bathroom. The next day I went to my second room. It too had ant-like creatures in the bathroom, but the AC worked... My third room had no working AC, no bugs, but it did have smelly mold. My fourth room had no bugs and no AC. They did try to fix it twice and told me I did not know how to operate it... really! The maintenance men opened up the vent, shook a box, but failed to use any tools, add any freon, or do anything to fix the issue. As a result the room had incredible moisture. My work papers were ruined and unusable, books swelled, as did my passport. The location was great. The facilities were great too. The food is incredibly overpriced. This hotel looks great on the outside, but the most important thing (the rooms) are horrible... as is the staff.
Enjoyed the stay and would stay again if the price was right. NEVER would I pay the regular price. We got a reduced rate and thought it was good for that price.
Good hotel to have a relax alone,,, or with your family
I had a great time. The location of the hotel was perfect. The morning view out the seaside of the hotel was priceless. The room was five stars. The bad things were the TV in our room didn't show a clear picture and when we brought this to the attention of the front desk it was never fixed. One day out of the six days housekeeping forgot to come and clean the room. Overall I would rating of three stars.... Staffing needs more attention in order to achieve four stars.
We were gladly surprised with everything, but the things we will recall it for are: pillows, beds, view, pools, food, location, cleanness, and staff. It was a top class hotel.
Not good at all. This place has fallen from grace. I visited three years ago Acapulco and the hotel looks old. It needs a renovation and maintenance. They have a very bad costumer service with a staff is inattentive and rude . Even if you speak Spanish they show very poor skills dealing with clients and people. Check-in took forever and the ladies at the front desk were impolite. One day they have close the pool for many hours without prior notice.The ocean beach was filthy, I'm not coming back to this site again
Good location, big rooms, excellent staff. Perfect choose for rest with your couple.
There was not AC in the room. Even after it was reported, the hotel did not do anything about. Staff was rude. Not very accomodating.
Hotel highlights
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Spa
- Private beach
Hotel Emporio Acapulco places you next to Diana the Huntress and Diana Galleries Mall. This 422-room, 3.5-star hotel has 3 outdoor pools along with a private beach and a full-service spa. Centrally located in Acapulco, the hotel is also a short walk from Plaza Bahia and Gran Plaza Shopping Mall.
Dining
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.
Rooms
Hotel Emporio Acapulco's 422 rooms are air-conditioned and provide balconies, coffee makers, and safes. Plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.
Property features
Hotel Emporio Acapulco features a private beach, a full-service spa, and 3 outdoor pools. Parking is MXN 80 per night (MXN 80 per night for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the hotel to the airport (available 24 hours) for MXN 350 per vehicle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a children's pool, a fitness center, and a spa tub.
Guest reviews for Hotel Emporio Acapulco
nice hotel close to the beach
Everyone
Nice hotel, great location and excellent staff. The room it was very clean and spacious.
Everyone
The visit policy needs to be changed, they don't allow you to have people over, the charge you for the visit is really stupid.
excellent beach hotel - great value!
Everyone
We stayed for four (4) nights April 17-21. We were a party of five (5) couples, therefore we booked five (5) rooms. Upon arrival they put one (1) of the couples in the newer tower and the rest in the older (non-remodeled) tower. We have previously stayed at this hotel on a couple of occasions and had very favorable experiences. On our previous visits we stayed at the newer tower. This time our room and the rooms of three of our accompanying couples were in the older tower as well. To our dismay this tower is dirty, the rooms are dingy, smelly and not on par with the cleaner and modernized newer tower. After one awful sleepless night after threatening to cancel our reservation they moved all of us to the newer tower. We were pleased with the updated rooms, fresh smell and overall tidy appearance of the newer tower. This is the reason I am not giving this hotel a better review because of the one night of hardship. Overall, I recommend this hotel. It is on the beach, it has beautiful pools, it has an attentive staff and great service. I will definitely return (provided I stay on the new tower).
excellent location on the beach and on the street
Couples
We have been to Acapulco 12 times and this has been our best holiday.
horrible
Everyone
I will never recommend this hotel to any one, I spent a good amount of money for what I thought was going to be a great place to spend my vacation sadly I had the worst experience, the employees were extremely rude, the lobby was dirty, the room had cockroaches, and lastly my daughter was pushed by a passing employee and he didn't even bother to look back and say sorry
Review comment
Emporio Acapulco responded on Mar 2, 2017
Thank you for your comments of your stay at Emporio Acapulco, and we offer you an apology for the inconveniences encountered during your stay, they have been reviewed with the corresponding areas to implement actions that guarantee the improvement in services and make your stay much more pleasant, In the same way we inform you that we have a fumigation program in all areas, which will be reinforced. We reiterate our apologies and hope to have the opportunity to meet you again in this beautiful port.
nice hotel but not worth the price
Everyone
I've stayed in this hotel twice in the past five years. Always had great experiences, which is why i went back. However, this time i had the worst experience ever. There was no air conditioning in the loby, the rooms were not clean (I had to call to have it clean) and didn't get clean towels. The bathroom had a sewer kind of smell. Im not sure if this has to do with a different management, but unfortunately, I will not be staying here again.
Review comment
Emporio Acapulco responded on Jan 11, 2017
Thank you for your comments , we offer you a sincere apology for the inconveniences, we will try to solve the problems indicated. Thank you for your feedback.
great location
Everyone
I must say I was a little iffy at first about the hotel cause we got a really good cheap deal for a 4 night stay, but once we got there we were very pleased with the place. All of the rooms have ocean view balconies overlooking the hotel pools. It has private beach area with the rental of cabanas but the money you pay for the rental they credit it back to you on food while there in the cabana so it's a great deal. The hotel very nice, very clean, staff really friendly, the rib restaurant at the hotel was great too. The location of the hotel is great cause u have th mall right across the street and the town market down the street where you can find all kind of souvenirs. Already planning on going back in May.
Review comment
Emporio Acapulco responded on Jan 1, 1970
We appreciate the comments from your stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.
terrible service
Families
First of all I'd like to point out that I've never had any issue with any reservation in any hotel until I went to the Emporio hotel they could not find my reservation and had me waiting about 30-45 minutes the waiting made feel like I was not even being helped and when finally given a room I had a pretty bad room
the emporio was more than i expected
Couples
I stayed at the Emporio from July 12-28, 2014 and it was wonderful! The staff were great, my room was exquisite, clean, huge and the bed was very comfortable. It was cleaned everyday. The pools were amazing, I loved the adult pools. The beach was clean and nice. I always ventured to the public side and sat with the locals. The hotel security and staff monitored me and ensured I was safe. I love Acapulco and the Emporio is my new favorite hotel there! Beach view in the back, Mall and strip out front!
not a good getaway
Families
Air conditioner only in room to a limit. Front desk staff was rude will not go back to this hotel
We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.