The room conditions were not the best we had a lot of trouble with the door lock, key would not work almost every time we would try to open our door, maintenance supposedly fixed it but the problem continued. The door handle of restroom was broken. I was over charged for my 14 year old son because to them children over 13 are considered adults so I ended paying $120 more, they have very minimal staff during check in and check out that it took more than 45 min to check in and out. You have to use and pay for their valet parking and that would take super long as well everytime we need our car we had to wait that long to get we would rather walk at times because of the ridiculous wait time. They need to import e many things
Location was perfect. Convenient to most everything. Close dining, shopping and means to get around. This property is used by the Mexicans who vacation from Mexico City. There are more local or native people who stay there than from USA and other countries.
My check in was at 5pm instead of 3pm. No apologies. Air Condition was broken. Hand shower was broken too. Hotel manager should hire more staff for high demand of huésped. I did have many issues I do not recommend it. However were couple of nicest staff such as Margarita and Manuel. Thank you
Nothing to recommend this hotel. It was crowded and there was no space all the facilities were on top of one another - nowhere to sit quietly.It was pathetic and had to pay for chairs on their beach
It was a great experience, service and amenities are really great!
It is a nice hotel with street and beach views. Staff maintains the hotel spotless. You feel welcome when you arrive. It has lots of pools, but the only thing I did not like is that the staff closed the gate which takes you to the beach side at 9:00 pm; They should close it at least at midnight. Other than this thing, everything was alright. I would definitely recommend it and I love to come back soon .
beautiful hotel. central location. profesional staff. rates do not reflect the quality and service offered while you are there! we recommend it to any one interested in a pleasant experience! we’ll be back!
Excelente trato del personal. Hotel muy buenas instalaciones
Located in Costera Acapulco, Hotel Emporio Acapulco is next to Condesa Beach and Playa El Morro. This 422-room, 3.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant. For your convenience, a buffet breakfast is served for a fee each morning from 8:00 AM to 12:30 PM.
The 422 rooms have an array of amenities, including balconies, minibars, and coffee makers. Guests can expect WiFi and 42-inch plasma TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.
Hotel Emporio Acapulco features a private beach, a full-service spa, and 3 outdoor pools. Parking is MXN 110 per night (MXN 110 per night for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the hotel to the airport (available 24 hours) for MXN 380 per vehicle. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include an outdoor pool, a children's pool, and a fitness center.
The room conditions were not the best we had a lot of trouble with the door lock, key would not work almost every time we would try to open our door, maintenance supposedly fixed it but the problem continued. The door handle of restroom was broken. I was over charged for my 14 year old son because to them children over 13 are considered adults so I ended paying $120 more, they have very minimal staff during check in and check out that it took more than 45 min to check in and out. You have to use and pay for their valet parking and that would take super long as well everytime we need our car we had to wait that long to get we would rather walk at times because of the ridiculous wait time. They need to import e many things
Location was perfect. Convenient to most everything. Close dining, shopping and means to get around. This property is used by the Mexicans who vacation from Mexico City. There are more local or native people who stay there than from USA and other countries.
My check in was at 5pm instead of 3pm. No apologies. Air Condition was broken. Hand shower was broken too. Hotel manager should hire more staff for high demand of huésped. I did have many issues I do not recommend it. However were couple of nicest staff such as Margarita and Manuel. Thank you
Nothing to recommend this hotel. It was crowded and there was no space all the facilities were on top of one another - nowhere to sit quietly.It was pathetic and had to pay for chairs on their beach
It was a great experience, service and amenities are really great!
It is a nice hotel with street and beach views. Staff maintains the hotel spotless. You feel welcome when you arrive. It has lots of pools, but the only thing I did not like is that the staff closed the gate which takes you to the beach side at 9:00 pm; They should close it at least at midnight. Other than this thing, everything was alright. I would definitely recommend it and I love to come back soon .
We really are very sorry that our service was not as expected, your comment was referred to our areas for monitoring, feedback like yours help us to constantly improve our service. We reiterate our apologies and hope to have the opportunity to welcome you back,