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Recent guest reviews

Everyone was very kind and courteous and our spa appointment was also delightful. We had a lot of fun.

Bad service

The rooms temperature never gets better

The hotel was good and we enjoy staying there the only thing they have to upgrade the help in the restaurants we went for dinner and we had to wait a long time for the server to come and then we order a drink and never came

Had a wonderful time. The staff and amenities for fantastic. Great spa, a better than expected gym, multiple pools with a private adult only option.

This property offers access to partner hotel and beach club.

Front desk reception was very rude, no customer service. The buffet was great! our servers Lizet Avila and Omar Viviano went above and beyond, we had a great dinning experience.

Everything was great, but the carpets that were in the room were a little dirty

I liked the location and friendly staff. great food.

buen servicio aunque para entrar a restaurantes es un desastre ya que hay mas gente de la que deberia

Boulevard Barra Vieja No. 3 Acapulco GRO

Hotel highlights

  • Free in-room WiFi
  • Onsite dining
  • Spa
  • 6 outdoor pools

Located in Puente del Mar within a short stroll of La Isla Shopping Village, Hotel Palacio Mundo Imperial is within a 10-minute drive Bahia de Puerto Marques. This 814-room, 4-star resort welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and 4 restaurants. It's connected to the convention center in central Acapulco, and a short drive from Forum de Mundo Imperial and La Bonfil Beach.


Dining

There are multiple options for onsite dining with 4 restaurants, including Mizumi, which specializes in seafood. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

Guests can expect free WiFi and 46-inch flat-screen TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include balconies, iPod docks, and free local calls.


Property features

Guests of Hotel Palacio Mundo Imperial have access to a full-service spa, 6 outdoor pools, and a children's pool. Valet parking is offered for MXN 200 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this spa resort include a gym, a sauna, and outdoor tennis courts.

Room options

Superior Double Bed Diamante View

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite King Size Bed Resort View

1 King Bed | Sleeps 2

Superior King Size Bed Diamante View

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Resort View

1 King Bed | Sleeps 2

Guest reviews for Hotel Palacio Mundo Imperial

Everyone (3) Couples (3) Family (4)
5
Family

Everyone was very kind and courteous and our spa appointment was also delightful. We had a lot of fun.

By on Oct 31, 2022

Review comment responded on Nov 23, 2022

Palacio mundo imperial agradece su preferencias.Saludos.

3
Partner Couples

Bad service

By on May 22, 2022

Review comment responded on Jun 11, 2022

Dear guest: I appreciate the time to let us know your opinion about your stay, I'm sorry to hear about the inconvenience that happened, I take note of the details to improve I send you a cordial greeting, hoping that soon you will give us the pleasure of welcoming you back to this, your home in Acapulco. With deep gratitude, The Management

3
Family Family with small children

The rooms temperature never gets better

By on Mar 16, 2022

Review comment responded on Apr 13, 2022

Estimado Huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia y que disfrutó de las instalaciones, tomo nota de los detalles por mejorar. Le mando un cordial saludo. Con profundo agradecimiento, La Gerencia

3
Everyone

The hotel was good and we enjoy staying there the only thing they have to upgrade the help in the restaurants we went for dinner and we had to wait a long time for the server to come and then we order a drink and never came

By on Oct 25, 2021

4
Friends Family

Had a wonderful time. The staff and amenities for fantastic. Great spa, a better than expected gym, multiple pools with a private adult only option.

By , from Pennsylvania on Mar 9, 2020

Review comment responded on Apr 11, 2020

Dear Guest: Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Feb 24, 2020

Review comment responded on Apr 11, 2020

Estimado Huésped: Gracias por elegir a Palacio Mundo Imperial, sus comentarios son muy valiosos,

5
Family Family with small children Partner Couples Friends

This property offers access to partner hotel and beach club.

By on Feb 24, 2020

Review comment responded on Apr 11, 2020

Dear Guest: Thanks for staying with us. We appreciate your feedback!

4
Partner Couples

Front desk reception was very rude, no customer service. The buffet was great! our servers Lizet Avila and Omar Viviano went above and beyond, we had a great dinning experience.

By on Jan 20, 2020

5
Everyone

Everything was great, but the carpets that were in the room were a little dirty

By on Dec 10, 2019

5
Business Business

I liked the location and friendly staff. great food.

By on Oct 31, 2019

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