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Capital O Hotel Los Caracoles, Acapulco

2.0 star property

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Photo gallery for Capital O Hotel Los Caracoles, Acapulco

Outdoor pool
Lobby sitting area
Shower, free toiletries, towels, soap
Lobby sitting area
Standard Room | Soundproofing, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
1300 Blvrd de las Naciones La Poza, Acapulco, GRO, 39370
  • Place, Boulevard de las Naciones
    ‪1 min walk‬
  • Place, La Isla Shopping Village
    ‪12 min walk‬
  • Place, Forum de Mundo Imperial
    ‪17 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Soundproofing, bed sheets

Standard Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room (Three beds)

Soundproofing, bed sheets

Standard Room (Three beds)

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

Soundproofing, bed sheets

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Acapulco

Located in La Poza, Capital O Hotel Los Caracoles, Acapulco is 0.8 mi (1.4 km) from Forum de Mundo Imperial and within a 10-minute drive of other popular attractions like Playa Revolcadero. This 18-room hotel has private in-room pools along with an outdoor pool and a 24-hour front desk.

What's nearby

  • Boulevard de las Naciones - 1 min walk - 0.0 miles
  • La Isla Shopping Village - 12 min walk - 0.7 miles
  • Plaza Isla Diamante - 13 min walk - 0.7 miles
  • Forum de Mundo Imperial - 17 min walk - 0.9 miles
  • Playa Caletilla - 54 min drive - 29.3 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 3 min drive

Restaurants

  • ‪Los Tarascos - ‬4 min walk
  • ‪La Finca - ‬1 min walk
  • ‪Mexa - ‬6 min walk
  • ‪Sabor Guerrero Diamante - ‬1 min walk
  • ‪El Amigo Miguel Diamante - ‬8 min walk

About this property

Capital O Hotel Los Caracoles, Acapulco

Guests staying at Capital O Hotel Los Caracoles, Acapulco enjoy an outdoor pool, free WiFi in public areas, and a garden. The 24-hour front desk has staff always at the ready.
Guests can expect to find 24-inch flat-screen TVs with cable channels. Private pools and free toiletries are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.

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6.8 out of 10, 205 reviews
$41 nightly
The price is $50
Jul 5 - Jul 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Private pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels
  • Private pool

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.

Frequently asked questions

What's there to do within easy reach of Capital O Hotel Los Caracoles, Acapulco?

This hotel is situated in La Poza within a short 16-minute walk of Forum de Mundo Imperial and also 11 minutes on foot from La Isla Shopping Village. You'll also find Boulevard de las Naciones and Plaza Isla Diamante less than a mile away.

How much does it cost to stay at Capital O Hotel Los Caracoles, Acapulco?

As of Jun 19, 2026, prices found for a 1-night stay for 2 adults at Capital O Hotel Los Caracoles, Acapulco on Jul 8, 2026 start from $36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Capital O Hotel Los Caracoles, Acapulco?

No, there isn't parking available at the hotel.

Does Capital O Hotel Los Caracoles, Acapulco feature a casino on the premises?

No, Capital O Hotel Los Caracoles, Acapulco doesn't have a casino.

Is there an indoor pool at Capital O Hotel Los Caracoles, Acapulco?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Capital O Hotel Los Caracoles, Acapulco good for couples?

There are many amenities for couples at this hotel, including a private pool, a private pool in some guestrooms, as well as an outdoor pool.

Are there hot tubs at Capital O Hotel Los Caracoles, Acapulco?

No, this hotel doesn't have a spa tub.

Does Capital O Hotel Los Caracoles, Acapulco have a restaurant with a breakfast menu?

No, Capital O Hotel Los Caracoles, Acapulco doesn't have a restaurant that serves breakfast.

Does Capital O Hotel Los Caracoles, Acapulco allow pets to stay for free?

No, pets aren't allowed at Capital O Hotel Los Caracoles, Acapulco.

Are there connecting rooms at Capital O Hotel Los Caracoles, Acapulco?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Capital O Hotel Los Caracoles, Acapulco?

The closest major airport to Capital O Hotel Los Caracoles, Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 2.3 mi away (3 minutes by car).

Are there rooms with balconies at Capital O Hotel Los Caracoles, Acapulco?

No, there aren't any guestrooms at Capital O Hotel Los Caracoles, Acapulco that offer a balcony.

Capital O Hotel Los Caracoles, Acapulco Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 48 out of 132 reviews
Rating 8 - Good. 38 out of 132 reviews
Rating 6 - Okay. 22 out of 132 reviews
Rating 4 - Poor. 11 out of 132 reviews
Rating 2 - Terrible. 13 out of 132 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
The staff is very courteous and friendly. Clean room and nice small pool.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cold and hot water, comfortable beds (colchones), air conditioning, tv.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Meagan

Liked: Amenities
Great stay! Super clean and cold AC
Stayed 1 night in May 2025
Verified

8/10 Good

Ever

Liked: Cleanliness, staff & service, property conditions & facilities
4 star hotel
Stayed 1 night in Jul 2025
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service
Staff was great.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and good prices
Stayed 2 nights in Jul 2024
Verified

4/10 Poor

Juanita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They had bed bugs
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Harvey

Liked: Cleanliness, staff & service
Desk girls
Stayed 13 nights in Feb 2025
Verified

2/10 Terrible

FREDDY

Disliked: Amenities, property conditions & facilities
Bathrooms we leak no hot water no towers and the whole room is a mess the AC is not working not recommend it
Stayed 1 night in Aug 2022
Verified

6/10 Okay

Rosaura

Disliked: Staff & service
El personal del Hotel no es nada amable
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jorge A

Liked: Cleanliness, property conditions & facilities
Todo bien solo el Estacionamento muy pequeño y el personal no ayuda mucho
Stayed 1 night in Mar 2026
Verified

8/10 Good

Laritza

Liked: Cleanliness, amenities, property conditions & facilities
Habitación limpia, atención amable, excelente relación costo - calidad. Céntrica y comunicada en zona Diamante, seguridad, acceso las 24 horas.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bien en general, limpio, bien las instalaciones, no utilizamos la alberca pero se veía limpia, estaría bien que pusieran camastros mesas y sobrillas. Solo como sugerecia que la recepcionista tenga una actitud amable.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Thibault

Liked: Staff & service, amenities
Chambre propre personnel accueillant rien a dire pour ce prix la un hotel a acapulco cest rare, juste la clim qui fonctionne tres bien lais qui fuit tien de grave
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Jesús Isael

Liked: Cleanliness, amenities, property conditions & facilities
si estaba inpecable
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Consuelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, solo el servicio de toallas está pésimo muy rotas y con hoyos,además me faltaron unas toallas y me dijeron que si quería más era un costo de $50 00 pesos por cada extra
Stayed 3 nights in Aug 2025
Verified

8/10 Good

OSCAR

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Algo viejo
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Giovanni

Liked: Cleanliness
Las sábanas no estaban del todo limpias. El hotel en si ok
Stayed 1 night in May 2025
Verified

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio es excelente
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 dias no hubo agua caliente y el dia que llegué habia ina cucaracha muerte
Stayed 4 nights in Feb 2025
Verified

4/10 Poor

Suzana Cristina

Disliked: Cleanliness

Precisa melhorar MUITO

A localização próxima ao aeroporto é o único ponto positivo para voos bem cedo, que foi meu caso. Mas além de Oxxo e um mercado, não há nada por perto, nem o shopping que diz que há por lá estava funcionando, já que desde o furacão em 2023 encontra-se totalmente fechado. Os funcionários são o básico, não posso dizer que são prestativos nem amigáveis, pois tive que pedir duas vezes por uma toalha que estava faltando, me colocaram num quarto que a luz do banheiro não estava funcionando. Tive que tomar banho no escuro e somente 4h após o check in apareceu alguém da manutenção e arrumou, sendo que logo que entrei eles mesmos me avisaram que havia esse problema. Mas deixou uma sujeira imensa. Não recebi um desconto nem pedido de desculpas. Pelo contrário, e cobraram extra no check in por ter duas pessoas no quarto, dizendo que só havia reservado para uma. Em todos os hotéis, a não ser que tenha café da manhã, o preço é o mesmo para uma ou duas pessoas, já que a cama é de casal e as comodidades são exatamente as mesmas. A piscina precisa de manutenção. O fundo estava sujo e cheia de insetos. Na foto, essa área parece bonita, mas justo atrás dela (na parte que não aparece na foto) existe um depósito lotado de tralhas, que ficam expostas, sem porta nem cortina. É um ambiente zero convidativo. Também há um barco abandonado no jardim, que não aparece na foto. O jardim é um espaço que está bem cuidado, mas não há um banco sequer e gatos ficam circulando para fazer suas necessidades ali.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Zaira

Liked: Amenities
La habitación es muy cómoda.
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Miriam

Liked: Staff & service
No cumple con lo que ofrece
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Librado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Librado

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar
Stayed 1 night in Dec 2024

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