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Capital O Hotel Los Caracoles, Acapulco

Property class: 2

Choose dates to view prices

Photo gallery for Capital O Hotel Los Caracoles, Acapulco

A swimming pool with lounge chairs and an umbrella, surrounded by palm trees and greenery.
A corridor with wicker furniture, potted plants, and a fire extinguisher on the wall.
A corridor with wicker furniture, a ceiling fan, and a television mounted on the wall.
A patio area with wicker furniture, including a sofa and chairs, and a glass-top table.
A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
1300 Blvrd de las Naciones La Poza, Acapulco, GRO, 39370
  • Place, Boulevard de las Naciones
    ‪1 min walk‬
  • Place, La Isla Shopping Village
    ‪12 min walk‬
  • Place, Forum de Mundo Imperial
    ‪17 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

A hotel room with a bed, a nightstand, a lamp, and a chair.

Standard Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room (Three beds)

A hotel room with two beds, a nightstand with a lamp, a dresser, and an air conditioning unit on the wall.

Standard Room (Three beds)

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

A hotel room with a bed, a chair, a nightstand with a lamp, and an air conditioning unit.

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Acapulco

Located in La Poza, Capital O Hotel Los Caracoles, Acapulco is 0.8 mi (1.4 km) from Forum de Mundo Imperial and within a 10-minute drive of other popular attractions like Playa Revolcadero. This 18-room hotel has private in-room pools along with an outdoor pool and free in-room WiFi.

What's nearby

  • Boulevard de las Naciones - 1 min walk - 0.0 miles
  • La Isla Shopping Village - 12 min walk - 0.7 miles
  • Forum de Mundo Imperial - 17 min walk - 0.9 miles
  • Majahua Beach - 32 min drive - 6.5 miles
  • Diana the Huntress - 35 min drive - 23.9 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 3 min drive

Restaurants

  • ‪Los Tarascos - ‬4 min walk
  • ‪Sabor Guerrero Diamante - ‬1 min walk
  • ‪La Casa De Los Abuelos Diamante - ‬14 min walk
  • ‪Tacos De Guisado Diamante - ‬3 min walk
  • ‪La Finca - ‬1 min walk

About this property

Capital O Hotel Los Caracoles, Acapulco

Guests staying at Capital O Hotel Los Caracoles, Acapulco enjoy an outdoor pool, free WiFi in public areas, and a garden. The 24-hour front desk has staff always at the ready.
24-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer free toiletries. Private pools are also available.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Private pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels
  • Private pool

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.

Frequently asked questions

What's there to do within easy reach of Capital O Hotel Los Caracoles, Acapulco?

This hotel is situated in La Poza within a short 16-minute walk of Forum de Mundo Imperial and also 11 minutes on foot from La Isla Shopping Village. You'll also find Boulevard de las Naciones and Laguna Tres Palos less than a mile away.

How much does it cost to stay at Capital O Hotel Los Caracoles, Acapulco?

As of Nov 3, 2026, prices found for a 1-night stay for 2 adults at Capital O Hotel Los Caracoles, Acapulco on Nov 22, 2026 start from $30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Capital O Hotel Los Caracoles, Acapulco?

No, there isn't parking available at the hotel.

Does Capital O Hotel Los Caracoles, Acapulco feature a casino on the premises?

No, Capital O Hotel Los Caracoles, Acapulco doesn't have a casino.

Is there an indoor pool at Capital O Hotel Los Caracoles, Acapulco?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Capital O Hotel Los Caracoles, Acapulco good for couples?

Couples staying at this hotel will appreciate amenities like a private pool and a pillow menu as well as an outdoor pool.

Are there hot tubs at Capital O Hotel Los Caracoles, Acapulco?

No, this hotel doesn't have a spa tub.

Does Capital O Hotel Los Caracoles, Acapulco have a restaurant with a breakfast menu?

No, Capital O Hotel Los Caracoles, Acapulco doesn't have a restaurant that serves breakfast.

Does Capital O Hotel Los Caracoles, Acapulco allow pets to stay for free?

No, pets aren't allowed at Capital O Hotel Los Caracoles, Acapulco.

Are there connecting rooms at Capital O Hotel Los Caracoles, Acapulco?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Capital O Hotel Los Caracoles, Acapulco?

The closest major airport to Capital O Hotel Los Caracoles, Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 2.3 mi away (3 minutes by car).

Are there rooms with balconies at Capital O Hotel Los Caracoles, Acapulco?

No, there aren't any guestrooms at Capital O Hotel Los Caracoles, Acapulco that offer a balcony.

Capital O Hotel Los Caracoles, Acapulco Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 51 out of 140 reviews
Rating 8 - Good. 41 out of 140 reviews
Rating 6 - Okay. 23 out of 140 reviews
Rating 4 - Poor. 11 out of 140 reviews
Rating 2 - Terrible. 14 out of 140 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The staff is very courteous and friendly. Clean room and nice small pool.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Amenities
Great stay! Super clean and cold AC
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
4 star hotel
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cold and hot water, comfortable beds (colchones), air conditioning, tv.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Staff was great.
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and good prices
Stayed 2 nights in Jul 2024
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
I won't recommend this place at all, its close to the airport and restaurants but the rooms are horrible, towels looked like cleaning rags, door knob loose, didn't feel safe just locking the knob. Beds very uncomfortable. Definitely not a place to return. Can't even see the hotel sign because didn't have lights..
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They had bed bugs
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Desk girls
Stayed 13 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Bathrooms we leak no hot water no towers and the whole room is a mess the AC is not working not recommend it
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumple por el precio que pague para una parada de trabajo
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
El precio lo mejor y el wifi solo había en la recepción pero de ahí todo recomendable
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
En general estuvo bien, aunque instalaciones demasiado viejas, necesita una mejora
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sinceramente todo bien. Super bien
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Baño apestoso. Camas incomodas. Olores fetidos de los colchones con resortes de fuera, sabanas percudidas. El olor en recepcion es fetido por el pescado/mariscos de la cocina que esta a un lado.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien con la habitación y el personal, la habitación limpia, el personal amable, lo único que no me agradó mucho fue que en una de las camas uno de los días de nuestra estancia nos pusieron una sábana que ya se veía muy vieja y desgastada. De ahí en fuera todo muy bien, disfrutamos de nuestra estancia y volveríamos al hotel.
Stayed 5 nights in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El trato es normal pero las habitaciones son sucias y las sábanas tenían manchas que se veían muy desagradables.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me dieron las habitaciones
Stayed 6 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Je me suis presente et je n'ai meme pas couche , j'ai quitte pour aller m'heberger dans un autre hotel ,, car odeur nauseabond de puanteur de poisson , c'est normal l'hotel c'est une poissonnerie au rez de chausse d'ou est situe la reception et l'entree pour la piscine ,la piscine avec ses belles photos , voyez mes photos et vous comprendrez . La porte des chambres muni d'une simple poignee des annees 50 avec bouton poussoir comme barrure . Ah oui si comme moi vos valises sont pesantes , pas d'acenseur et les chambres sont aux niveau superieur , la mienne que l'ont ma offert etait aux 4'iemme etage et n'insistez pas pour changer ( pas possible ) de plus oublie l'aide d'un valet pour vous aider , douche de camping mieux que leur douches . Je ne penses qu'expedia devrait aviser que ce genre d'hotel ne s'adresse pas aux touristes normal , c' est plutot un gite ( pas un hotel c'est certain que non ) pour trabailleurs Mexicain sans vouloir les denigrer. Je suis allez a one hotel pres de l'aeroport , pas impeccable , par contre vraiment superieur .
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Disliked: Staff & service
El personal del Hotel no es nada amable
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Todo bien solo el Estacionamento muy pequeño y el personal no ayuda mucho
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Habitación limpia, atención amable, excelente relación costo - calidad. Céntrica y comunicada en zona Diamante, seguridad, acceso las 24 horas.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bien en general, limpio, bien las instalaciones, no utilizamos la alberca pero se veía limpia, estaría bien que pusieran camastros mesas y sobrillas. Solo como sugerecia que la recepcionista tenga una actitud amable.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Chambre propre personnel accueillant rien a dire pour ce prix la un hotel a acapulco cest rare, juste la clim qui fonctionne tres bien lais qui fuit tien de grave
Stayed 7 nights in Dec 2025

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