Is a free cancellation option available at HS HOTSSON Smart Acapulco?

HS HOTSSON Smart Acapulco offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

Are there extra cleanliness and hygiene measures undertaken at HS HOTSSON Smart Acapulco?

Cleanliness measures at HS HOTSSON Smart Acapulco include mask requirements for guests, enhanced cleaning, gap periods between guest stays, and contactless check-in / check-out.

What's there to do near HS HOTSSON Smart Acapulco?

This hotel is situated in Costera Acapulco, just steps from Plaza Bahia, and within a 10-minute walk of Diana the Huntress and Condesa Beach. You'll also find Parque Papagayo and Diana Galleries Mall less than a mile away.

Is there parking available at HS HOTSSON Smart Acapulco?

Yes, valet parking is offered for MXN 150 per night. Though parking is limited, accessible parking is also available.

Does HS HOTSSON Smart Acapulco feature a casino on the premises?

No, HS HOTSSON Smart Acapulco doesn't have a casino.

Will I find an indoor pool at HS HOTSSON Smart Acapulco?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What do couples enjoy most about HS HOTSSON Smart Acapulco?

This beachfront hotel offers many amenities for couples such as 4 outdoor pools and a poolside bar with some guestrooms featuring private pools.

Are there hot tubs at HS HOTSSON Smart Acapulco?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does HS HOTSSON Smart Acapulco have a restaurant that serves breakfast?

Yes, HS HOTSSON Smart Acapulco has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will HS HOTSSON Smart Acapulco allow pets to stay for free?

No, pets and service animals aren't allowed at HS HOTSSON Smart Acapulco.

Does HS HOTSSON Smart Acapulco have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to HS HOTSSON Smart Acapulco?

The closest major airport to HS HOTSSON Smart Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 12.1 mi away (17 minutes by car).

Are there rooms with balconies at HS HOTSSON Smart Acapulco?

Yes, every guestroom at HS HOTSSON Smart Acapulco comes with a balcony with some featuring ocean views.

Does HS HOTSSON Smart Acapulco host weddings?

Take advantage of the wedding venue at HS HOTSSON Smart Acapulco if you plan to say "I do" during your trip.

HS HOTSSON Smart Acapulco in Acapulco | Best Rates & Deals on Orbitz

Dining

There are multiple options for onsite dining with 4 restaurants, including NUDE AT THE BEACH, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Los Caracoles with its ocean views. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7:00 AM to noon.

Property features

At HS HOTSSON Smart Acapulco, guests enjoy 4 outdoor pools, a children's pool, and a 24-hour gym. Parking is available for MXN 150 per night (MXN 150 per night for valet parking), and there's also an area shuttle for a fee. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and conference space.

Room options

Suite, 1 King Bed, Balcony, Bay View

1 King Bed | Sleeps 4

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

2 Double Beds | Sleeps 4

Senior Suite, 1 King Bed, Jetted Tub

1 King Bed | Sleeps 2

Size 867 ft² (81 m²)
Layout Separate bedroom
Beds 1 King Bed
View Bay view
Bathroom
- Bathtub or shower
- Free toiletries
- Hair dryer
- Hydromassage showerhead
- Jetted bathtub
- Rainfall showerhead
- Towels
Bedding
- Bed sheets
- Separate bedroom
Food & drink
- Room service
Tech & entertainment
- Cable TV
- Free WiFi
Other features
- Air conditioning
- Balcony
- Connecting rooms available
- Iron/ironing board
- Safe
Need to know
- Daily housekeeping
- No cribs (infant beds) available
- No rollaway/extra beds available

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

1 King Bed | Sleeps 4

Size 655 ft² (61 m²)
Layout Separate bedroom
Beds 1 King Bed
View Partial ocean view
Bathroom
- Free toiletries
- Hair dryer
- Rainfall showerhead
- Shower
- Towels
Bedding
- Bed sheets
- Separate bedroom
Food & drink
- Room service
Tech & entertainment
- Cable TV
- Free WiFi
Other features
- Air conditioning
- Balcony
- Connecting rooms available
- Iron/ironing board
- Safe
Accessibility
- Wheelchair accessible
Need to know
- Daily housekeeping
- No cribs (infant beds) available
- No rollaway/extra beds available

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

1 King Bed and 2 Double Beds | Sleeps 4

Size 2510 ft² (233 m²)
Layout 2 bedrooms
Beds 1 King Bed and 2 Double Beds
View Ocean view
Bathroom
- Bathtub or shower
- Free toiletries
- Hair dryer
- Hydromassage showerhead
- Jetted bathtub
- Rainfall showerhead
- Towels
Bedding
- 2 bedrooms
- Bed sheets
Food & drink
- Coffee/tea maker
- Room service
Tech & entertainment
- Cable TV
- Free WiFi
Other features
- Air conditioning
- Balcony
- Connecting rooms available
- Iron/ironing board
- Private pool
- Safe
Need to know
- Daily housekeeping
- No cribs (infant beds) available
- No rollaway/extra beds available

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

2 Double Beds | Sleeps 4

Size 444 ft² (41 m²)
Layout Separate bedroom
Beds 2 Double Beds
View Partial ocean view
Bathroom
- Free toiletries
- Hair dryer
- Rainfall showerhead
- Shower
- Towels
Bedding
- Bed sheets
- Separate bedroom
Food & drink
- Room service
Tech & entertainment
- Cable TV
- Free WiFi
Other features
- Air conditioning
- Balcony
- Connecting rooms available
- Iron/ironing board
- Safe
Accessibility
- Wheelchair accessible
Need to know
- Daily housekeeping
- No cribs (infant beds) available
- No rollaway/extra beds available

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

1 King Bed | Sleeps 4

Arrivals + Departures

The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers parking (fees apply).

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

Special Check-in Details

After-hours check-in is not available at this property. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Payment types

Pet Policy

This property doesn't allow pets or service animals

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO), WELL Health-Safety Rating (IWBI), and COVID-19 Guidelines (CDC).
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Outside food and drink are not permitted on the premises.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately MXN 399 for adults and MXN 199 for children
Self parking fee: MXN 150 per night
Valet parking fee: MXN 150 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

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3.5

out of 5

Average Guest Review

See all 12 reviews

Room cleanliness 3.0

Service & staff 3.0

Room comfort 0.0

Hotel condition 3.0

This hotel is most popular for:

Recent guest reviews

Had roaches. Second room had no towels. Phone didn't work. Saftey lock box did not work.

Buena Ubicación

I loved the ocean view

10 nice

Great ocean view

The exterior architecture looks amazing!

They need to update. Need outlet to connect electronics

En general todo muy bien es un hotel excelente

Guest reviews for HS HOTSSON Smart Acapulco

Partner Couples

By Hugo on Jul 26, 2023

Everyone

By Carina on Apr 17, 2023

Review comment G responded on May 13, 2023

Estimado Huésped:Muchas GRACIAS por tomarse unos minutos de su valioso tiempo y compartir su reciente experiencia en nuestras instalaciones, tenga la certeza que trabajaremos en sus comentarios para que sus futuras estancias sean más placenteras.Nuevamente GRACIAS!!!Gustavo Cabrera DíazGerente General

Family

By Marco on Mar 12, 2023

Review comment GSH responded on Mar 15, 2023

Gracias por su elección en Hotsson Smart Acapulco,

By Ricardo on Mar 6, 2023

By Martin on Aug 28, 2022

Review comment GSH responded on Aug 28, 2022

Gracias por su elección en Hotsson Smart Acapulco, fue un placer atenderlo.

By Jasmin on Sep 20, 2021

Review comment Ricardo Reus responded on Sep 20, 2021

Gracias por su preferencia, le esperamos pronto de regreso!

Friends

By a verified traveler on Jul 14, 2021

Review comment Ricardo Reus responded on Jul 16, 2021

Thank you for your feedback.

By a verified traveler on Jun 12, 2021

Review comment Ricardo Reus responded on Jun 12, 2021

Thank you for your feedback, we Will take actions on it!

By a verified traveler on May 23, 2021

Review comment Ricardo Reus responded on May 25, 2021

Gracias por su preferencia

By a verified traveler on May 18, 2021

Review comment Ricardo Reus responded on May 31, 2021

Gracias por su evaluación, lamentamos no haber cumplido sus expectativas.

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HS HOTSSON Smart Acapulco

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This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Room options

Suite, 1 King Bed, Balcony, Bay View

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Senior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Guest reviews for HS HOTSSON Smart Acapulco

HS HOTSSON Smart Acapulco

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

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Please enter your travel dates like this: M/d/yyyy