Is a free cancellation option available at HS HOTSSON Smart Acapulco?

HS HOTSSON Smart Acapulco offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

Are there extra cleanliness and hygiene measures undertaken at HS HOTSSON Smart Acapulco?

Cleanliness measures at HS HOTSSON Smart Acapulco include enhanced cleaning, gap periods between guest stays, hand sanitizer for guests, and contactless check-out.

What's there to do near HS HOTSSON Smart Acapulco?

This hotel is situated in Costera Acapulco, just steps from Plaza Bahia and Diana Galleries Mall, and within a short walk of Condesa Beach. You'll also find Diana the Huntress and Playa El Morro less than a mile away.

Is parking available on site at HS HOTSSON Smart Acapulco?

Yes, valet parking is offered for MXN 125 per night. Though parking is limited, accessible parking is also available.

Does HS HOTSSON Smart Acapulco feature a casino on the premises?

No, HS HOTSSON Smart Acapulco doesn't have a casino.

Will I find an indoor pool at HS HOTSSON Smart Acapulco?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at HS HOTSSON Smart Acapulco?

This beachfront hotel offers many amenities for couples such as 4 outdoor pools and 2 bars with some guestrooms featuring private pools.

Does HS HOTSSON Smart Acapulco have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does HS HOTSSON Smart Acapulco have a restaurant that serves breakfast?

Yes, HS HOTSSON Smart Acapulco has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will HS HOTSSON Smart Acapulco allow pets to stay for free?

No, pets and service animals aren't allowed at HS HOTSSON Smart Acapulco.

Are there connecting rooms at HS HOTSSON Smart Acapulco?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to HS HOTSSON Smart Acapulco?

The closest major airport to HS HOTSSON Smart Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 12.1 mi away (17 minutes by car).

Are there rooms with balconies that I can book at HS HOTSSON Smart Acapulco?

Yes, every guestroom at HS HOTSSON Smart Acapulco comes with a balcony with some featuring ocean views.

Does HS HOTSSON Smart Acapulco host weddings?

Take advantage of the wedding venue at HS HOTSSON Smart Acapulco if you plan to say "I do" during your trip.

HS HOTSSON Smart Acapulco in Acapulco | Best Rates & Deals on Orbitz

Dining

There are multiple options for onsite dining with 4 restaurants, including NUDE AT THE BEACH, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Los Caracoles with its ocean views. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7:00 AM to noon.

Property features

At HS HOTSSON Smart Acapulco, guests enjoy 4 outdoor pools, a children's pool, and a 24-hour fitness center. Parking is available for MXN 125 per night (MXN 125 per night for valet parking), and there's also an area shuttle for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 1 King Bed, Balcony, Bay View

1 King Bed | Sleeps 4

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

2 Double Beds | Sleeps 4

Senior Suite, 1 King Bed, Jetted Tub

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

1 King Bed | Sleeps 4

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

1 King Bed and 2 Double Beds | Sleeps 4

Size 2510 ft² (233 m²)
Layout 2 bedrooms and private bathroom
Beds 1 King Bed and 2 Double Beds
View Ocean view
Bathroom
- Bathtub or shower
- Free toiletries
- Hair dryer
- Hydromassage showerhead
- Jetted bathtub
- Private bathroom
- Rainfall showerhead
- Towels
Bedding
- 2 bedrooms
- Bed sheets
Food & drink
- Coffee/tea maker
- Room service
Tech & entertainment
- Cable TV
- Free WiFi
Other features
- Air conditioning
- Balcony
- Connecting rooms available
- Iron/ironing board
- Private pool
- Safe
Need to know
- Daily housekeeping
- No cribs (infant beds) available

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

1 King Bed | Sleeps 4

Arrivals + Departures

The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers parking (fees apply).

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

Special Check-in Details

After-hours check-in is not available at this property. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Payment types

Pet Policy

This property doesn't allow pets or service animals

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Credit card options include: Visa, Mastercard, and American Express.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Debit cards aren't accepted.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Outside food and drink are not permitted on the premises.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: MXN 324 for adults and MXN 164 for children (approximately)
Self parking fee: MXN 125 per night
Valet parking fee: MXN 125 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

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3.3

out of 5

Average Guest Review

See all 14 reviews

Room cleanliness 3.5

Service & staff 3.5

Room comfort 4.5

Hotel condition 3.5

This hotel is most popular for:

Recent guest reviews

Great ocean view

The exterior architecture looks amazing!

They need to update. Need outlet to connect electronics

You don't have to worry about anything. Everything you need is right there.

I liked the location and that it was close to bars and restaurants the only thing I didn't like about the Hotel was that it only had two restaurants so we had to leave the Hotel to eat other than that it was beautiful

The hotel was in a great location close to everything, the views and the rooms are great

Best hotel in Acapulco, best believe ill return.

Guest reviews for HS HOTSSON Smart Acapulco

Everyone

By Jasmin on Sep 20, 2021

Review comment Ricardo Reus responded on Sep 20, 2021

Gracias por su preferencia, le esperamos pronto de regreso!

Friends

By a verified traveler on Jul 14, 2021

Review comment Ricardo Reus responded on Jul 16, 2021

Thank you for your feedback.

By a verified traveler on Jun 12, 2021

Review comment Ricardo Reus responded on Jun 12, 2021

Thank you for your feedback, we Will take actions on it!

Family

By a verified traveler on May 23, 2021

Review comment Ricardo Reus responded on May 25, 2021

Gracias por su preferencia

By a verified traveler on May 18, 2021

Review comment Ricardo Reus responded on May 31, 2021

Gracias por su evaluación, lamentamos no haber cumplido sus expectativas.

By michael on Jan 31, 2021

Review comment Ricardo Reus responded on Feb 16, 2021

Gracias por su preferencia.

By a verified traveler on Mar 28, 2020

Review comment Jose Luis smithers J:/Directore responded on Mar 30, 2020

Gracias por su preferencia. Esperamos servirle m uy pronto.

By a verified traveler on Mar 9, 2020

Review comment Jose Luis Smithers J./Director responded on Mar 12, 2020

By a verified traveler on Jul 10, 2019

By a verified traveler on Jul 7, 2019

Review comment Jose Luis Smithers Jimenez responded on Jul 9, 2019

Dear guest! At HS HOTSSON Smart Acapulco we are very grateful for your visit and we hope to see you back soon! Best regards

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HS HOTSSON Smart Acapulco

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This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Room options

Suite, 1 King Bed, Balcony, Bay View

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Senior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Guest reviews for HS HOTSSON Smart Acapulco

HS HOTSSON Smart Acapulco

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

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Please enter your travel dates like this: M/d/yyyy