HS HOTSSON Hotel Acapulco

3.5 star property
Hotel on the beach, with 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for HS HOTSSON Hotel Acapulco

Relax on the beach with comfortable lounge chairs and umbrellas, surrounded by palm trees and the ocean.
Enjoy a panoramic sea view from the spacious living area with a high ceiling and large windows.
Poolside bar
Enjoy breathtaking views of the beach and city skyline from this balcony.
Enjoy breathtaking views of the sea and distant hills from this stylish room featuring a large bed, comfortable seating area, and decorative rug.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Parking available
  • Gym
  • 24/7 front desk

Explore the area

Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪7 min walk‬
  • Condesa Beach
    ‪7 min walk‬
  • Papagayo Beach
    ‪15 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 655 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 444 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.0 out of 10
Very good
(47 reviews)
  • 285 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)
  • 356 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

Family Villa

  • 1904 sq ft
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.4 out of 10
Very good
(48 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

Senior Suite, 1 King Bed, Jetted Tub

  • 867 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • 2510 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite Master with Sea View

  • Sea view
  • Sleeps 2

Suite Junior with Partial Sea View

  • Partial sea view
  • Sleeps 2

Handicapped Room with Partial Sea View

  • Partial sea view
  • Sleeps 4

Room Standard with Partial Sea View

  • Partial sea view
  • Sleeps 4

Suite Presidential with Panoramic View

  • Sleeps 4

Room Standard with Partial Sea View

  • Partial sea view
  • Sleeps 2

Suite with Sea View

  • Sea view
  • Sleeps 4

Suite Junior with Partial Sea View

  • Partial sea view
  • Sleeps 4

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About the neighborhood

Acapulco

Located in Costera Acapulco, HS HOTSSON Hotel Acapulco is adjacent to Plaza Bahia and within a 5-minute walk of Diana Galleries Mall. This 506-room, 3.5-star hotel welcomes guests with 4 outdoor pools, 4 restaurants, and a 24-hour gym.

What's nearby

  • Diana the Huntress - 7 min walk - 0.4 miles
  • Condesa Beach - 7 min walk - 0.4 miles
  • Parque Papagayo - 12 min walk - 0.7 miles
  • Papagayo Beach - 15 min walk - 0.8 miles
  • La Quebrada Cliffs - 5 min drive - 3.5 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • ‪Los Tarascos - ‬2 min walk
  • ‪La Gamba Restaurant-Bar Club de Playa - ‬4 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Restaurante Maria Bonita - ‬4 min walk
  • ‪Bar 26 - ‬3 min walk

About this property

HS HOTSSON Hotel Acapulco

Hotel on the beach, with 4 outdoor pools
At HS HOTSSON Hotel Acapulco, guests enjoy 4 outdoor pools, a children's pool, and a 24-hour gym. Parking is available for MXN 175 per night (MXN 175 per night for valet parking), and there's also an area shuttle for a fee. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and conference space.
Guests can enjoy free WiFi and cable TV. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are other standard amenities.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 230 for children
  • Self parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

Is a free cancellation option available at HS HOTSSON Hotel Acapulco?

HS HOTSSON Hotel Acapulco offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at HS HOTSSON Hotel Acapulco?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at HS HOTSSON Hotel Acapulco on Jul 16, 2025 start from $91.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near HS HOTSSON Hotel Acapulco?

This hotel is situated in Costera Acapulco, just steps from Plaza Bahia, and within a 10-minute walk of Diana the Huntress and Condesa Beach. You'll also find Parque Papagayo and Papagayo Beach less than a mile away.

Is parking available on site at HS HOTSSON Hotel Acapulco?

Yes, valet parking is offered for MXN 175 per night.

Does HS HOTSSON Hotel Acapulco feature a casino on the premises?

No, HS HOTSSON Hotel Acapulco doesn't have a casino.

Will I find an indoor pool at HS HOTSSON Hotel Acapulco?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What will couples enjoy most about a stay at HS HOTSSON Hotel Acapulco?

This beachfront hotel offers many amenities for couples such as 4 outdoor pools and a poolside bar with some guestrooms featuring private pools.

Does HS HOTSSON Hotel Acapulco have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does HS HOTSSON Hotel Acapulco have a restaurant that serves breakfast?

Yes, HS HOTSSON Hotel Acapulco has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will HS HOTSSON Hotel Acapulco allow pets to stay for free?

No, pets and service animals aren't allowed at HS HOTSSON Hotel Acapulco.

Does HS HOTSSON Hotel Acapulco have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to HS HOTSSON Hotel Acapulco?

The closest major airport to HS HOTSSON Hotel Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 12.1 mi away (17 minutes by car).

Are there rooms with balconies that I can book at HS HOTSSON Hotel Acapulco?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or courtyard views.

Does HS HOTSSON Hotel Acapulco host weddings?

Take advantage of the wedding venue at HS HOTSSON Hotel Acapulco if you plan to say "I do" during your trip.

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 477 out of 1008 reviews
Rating 8 - Good. 276 out of 1008 reviews
Rating 6 - Okay. 120 out of 1008 reviews
Rating 4 - Poor. 77 out of 1008 reviews
Rating 2 - Terrible. 58 out of 1008 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cecilia

Liked: Staff & service, property conditions & facilities
Bonito hotel, la alberca y la playa excelente.
Stayed 3 nights in Apr 2025

8/10 Good

Miguel

Traveled with family
Liked: Staff & service
I mentioned about vip benefits and upgrade,and they didn’t applied
Stayed 7 nights in Mar 2025

2/10 Terrible

Vilma

Stayed 1 night in Apr 2025

10/10 Excellent

Astrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel, with a little improvements to do like the restock of the amenities of the room, the hair dryer wasn’t functional, also the mirror wasn’t lighting
Stayed 2 nights in Apr 2025

10/10 Excellent

Lacy lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Olga

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed 5 nights. I confirmed our reservation multiple times , even up to a day before. When we arrived we were informed they had no rooms available but offered us an entire villa at their sister resort next door. We stayed at the villa for one night but it didn’t have ocean view so the following day they offered us a room in the hotel we originally booked. Beautiful view from hotel , and they cleaned it daily. For the all inclusive deal there is only one buffet that is included and the pool bar that serves snacks such as burgers, hotdogs. The pools were great. The buffet was small but they changed menu every meal so plenty of food options. Service at the buffet was excellent! No one spoke English not like when we traveled to Cabo or Cancun. We enjoyed our stay. The only negative is no hot water in shower just luke warm. The villa on the other have had 4 bathrooms with hot showers. We recommend visiting island Roqueta , playa caleta and our favorite was Puerto Marquez good swimming beaches no waves. Also if u walk 5 mins south to the rocks past hotel Emporio less waves and good to swim especially in the morning
Stayed 5 nights in Mar 2025

10/10 Excellent

Gabriella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe near Beach Restaurants Bars Mall
Stayed 2 nights in Mar 2025

6/10 Okay

Francisco J

Liked: Cleanliness, staff & service

La estadía puedo hacer sido mejor

Es entendible que la recuperación desde OTIS ha sido difícil, sin lugar a dudas... Pero creo que abrir el hotel y cobrar 'tarifas normales' por un lugar que una botella de agua para la habitación tiene costo, y aunque aceptes pagarlo, nunca llegaron; hacerles un recordatorio implica bajar a la recepción ya que no hay teléfono ni forma de comunicarse con nadie de recepción desde la habitación; que tiene el mínimo de canales en las tv... cuando hay señal, ya que se va constantemente...y no hay forma de reportarlo... Bajar al lobby y esperar ser atendido es cansado...no hay un solo mueble o planta en la recepción... Ir a la playa tienes que pagar por todo y no puedes comprar nada de los vendedores de fuera... Pero tampoco tienen gran cosa para ofrecerte decreto del hotel. Pedí algo de fruta, recibí tiras de zanahoria, jícama y pepino... Como 25 o 30... Mis vecinos de camastro pudieron fruta por fuera y vaya plato de frutas que les dieron por menos de los que yo pagué!! Si no permiten comprar afuera, mejoren su calidad y variedad, pero sobre todo, traten mejor a los pocos clientes que estamos empezando a ir para allá. No sean avorazados en sus cargos a clientes, al menos hasta que vuelvan a ser un hotel completo. Tienen muchas, muchísimas áreas de oportunidad...
Stayed 2 nights in Mar 2025

6/10 Okay

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderfully refurbished hotel to a very high standard. All the staff were outstanding and nothing was too much trouble for them. Loved the view from the dining area and the easy access to the beach
Stayed 6 nights in Mar 2025

6/10 Okay

Eduardo

Traveled with family
Liked: Cleanliness, amenities
Todavía necesita trabajo en la propiedad, lo que no me agrado fue el servicio del personal del registro, yo llegue antes de las 3 y no hicieron el intento o delicadeza de ver si me podían dar un cuanto antes de las 3 me hicieron esperar hasta el último minuto para entregarme las llaves de mi cuarto, para ser un hotel nuevo y querer ganar clientes y turismo no son nada flexibles con el cliente.
Stayed 2 nights in Mar 2025

8/10 Good

Steve

Stayed 9 nights in Mar 2025

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acapulco Gold☀️

Had an amazing staying! Was upgraded to a villa due to Hotel being remodeled after hurricane Otis. Staff was attentive and fast with delivering any food orders. Always friendly and with a smile. Also the villas are super clean!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Andres, Manchaca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really clean, really friendly staff. Definitely coming back to this hotel and villas.
Stayed 5 nights in Jul 2024

10/10 Excellent

JUAN, NEWTOWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all my needs

10/10 Excellent

GUADALUPE

Stayed 1 night in Oct 2023

8/10 Good

ana

Liked: Staff & service
Mayor limpieza en las zonas comunes y elevadores
Stayed 2 nights in Oct 2023

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
So my wife and i came to acapulco cause it was a dream place to vist since i was a kid
Stayed 4 nights in Sep 2023

10/10 Excellent

Etna

Stayed 3 nights in Sep 2023

10/10 Excellent

Marcos

Stayed 16 nights in May 2023

8/10 Good

William R

Stayed 5 nights in Sep 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 6 nights in Sep 2023

6/10 Okay

Guga

Liked: Staff & service
Stayed 6 nights in Sep 2023

4/10 Poor

Raul, North Providence

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I really liked the second floor pool, it was very nice and clean and has an awesome view of the Acapulco bay. The customer service from Nicolas was excellent. I did not like the sewer smell inside the hotel and across the city.
Stayed 10 nights in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Hotel located in the center of Acapulco. Many restaurants and shops within walking distance.
Stayed 4 nights in Aug 2023