Skip to main content
Beginning of main content

Gran Plaza Hotel Acapulco

3.5 out of 5.0

Recent guest reviews

Best hotel in Acapulco, best believe ill return.

I had a great time at this hotel. The staff there gives an above and beyond service. Beautiful place.

It was a nice experience staying at crown plaza. The hotel is clean. Food is good. The hotel staff readily and courteously attended to my personal request for services. The hotel is accessible location.

In the heart of Acapulco Golden zone. Very nice pools, good for kids.

Trip was awesome, pool and restaurants were great. Service overall was incredible.

This was our first time in Acapulco and we wanted to be close to everything. This was the perfect location, right on the beach and almost center of downtown. Staff was very friendly and our room was cleaned early each morning. The only downside was the room temps were kept slightly warm for our tastes and because we were there during their slow season not all the restaurants were open, but it is a great place to stay.

Very nice place to stay I definitely will recommend this hotel to my friends.

The romos where clean, each one with great view. the pools didn´t look that great. The beach wasn´t that good, but is located on walking distance to nigth club área.

This hotel was in a great location but since is was July they had loud music playing till 12am. Their security was great they wouldn't let anybody go in to the hotel with out a risck bang that had the hotel name on it. only thing is that we didn't know when we got there. The parking is not free and they will charge you and extra 50$ just for parking and the breakfast was not included either. They have 6 elevator but only 3 were working they took forever for them to go up and down.

What's good about this hotel is the price for the location and size. When we were there, there were more families. The room had a weird smell to it but nothing big. The security was too strict in needing arm bands to enter. Overall, worth it for the price but I migth try another one in the future.

Our stay was very relaxing and enjoyable. Points of interest are not far, and there are many things to do in the hotel grounds as well.

The overall experience was good. On my last night there was a very loud disco set up on the sand just outside the meeting rooms. The music, fireworks, and DJ were so loud I couldn't begin to sleep. At 1:00am I went to the front desk and asked to be moved to the other side of the hotel. The hotel accommodated my request immediately.

The Hotel was convenient located. Great friendly and very helpful staff. Beach service was excellent. In the heart of Acapulco.

I booked this when my parents came to visit me here in Mexico. We booked a regular room, but the ceiling in the bathroom was leaking...the cleaning staff had even left the garbage can under the leak, so we knew that they knew about it. At any rate, I spoke to the front desk, and they graciously upgraded us to a suite! It was amazing. They even gave us the same rate we had paid for the regular room when we decided to stay an additional night. The pool area was nice, but they won't let you bring your own coolers...this is pretty standard, though, so it's not like you are missing out on anything by staying here instead of in another hotel. I would definitely stay here again, and since I live only 3 hours from Acapulco (and return on a regular basis), that is really saying something!

Having been here numerous times with my Father who passed in 2006, My Daughter & I decided that of all the places we could go to celebrate my 60th Birthday, The Acapulco Crowne Plaza was the place. There were two reasons for this choice. She never had the chance to visit Acapulco with her Papaw (Grandfather) & wanted to experience the very place he continually returned to numerous times each Winter. He always came to this Hotel, though it has changed ownership numerous times. I would be able to relate stories of her Papaw's love of the upbeat joy of the people who worked here & the ever perfect weather. Lucky for us, I brought pictures from 2003 of my Dad & many of the employees he loved, only to find many of them still there! They all genuinely remembered my Father & we shared many good memories. It was so precious for my Daughter & I. It made our trip so Special & more than I could have hoped for. We met many others that had similar feelings about this place. For me it was like coming home again. For My Daughter, she truly understood why her Papaw always returned. Special gratitude to the kindness, warmth and energetic service with a smile of Dad's & our Dear employees & friends, Genaro in the restaurant and Enrique; Martine at the pool & beach, Carlos at the bar, and every other employee we came in contact with. So glad that so many of you are still there. The service of your employees is an Asset to your establishment. We recommend the Acapulco Crowne Plaza to anyone seeking comfort, relaxation & exemplary service.

The hotel was perfect! We had a great time very affordable.

Not a very Good experience, for a few days, only 2 elevators were working, therefore I had to wait almost 10 to 15 minutes, to come up or come down, they did not allow you to have family visiting in my room, only If I pay 300 pesos per person, even telling them that they will not stay in my room at all, also no Wi Fi for 2 days, I was expecting a lot more for a Crowne Plaza, I will not come back to this hotel ever again !!

LOBBY IS OPEN AIR FOR CHECK IN UNDER A ROOF WITH MARBLE FLOOR. NOT MUCH ENGLISH LANGUGE SPOKEN. STAFF WAS OK BUT COULD NOT SPEAK ENGLISH. STEPS WERE HARD TO WALK UP TO LOBBY FOR ME.dOOR LATCH BROKEN ON SLIDING DOOR AND NOTICE NEIGHBORS LATCH ALSO HANGING FROM DOOR. SCREWS WERE DRILLED THREE TIMES BUT WOULDNOT HOLD SO PUT CHAIR IN SLIDING DOOR RAIL TO KEEP LOCKED. NOT THAT HAPPY WITH THIS HOTEL

Really the only complaint was that the beds were rock hard. The rooms were huge and the views were breathtaking, we had the Bahia Suite with a full ocean view. The food at the restaurant was surprisingly delicious. The wait staff knew us by name after just one visit, they also were able to get items that were not on the menu so dont be afraid to ask. There were 8-9 pools on the property, including and adult only area on the 3rd floor were all the screaming kids were banned from. The main pool had an in pool bar with a waterfall. The prices were a little high but well worth it due to the great and helpful staff and the convienience.

crown plaza is wonderful. And the price is a steal! The view from our room was beautiful, the beach bar had a great view and atmosphere too. The staff was wonderfully kind and helpful. Even the locals selling jewelry at the hotel were not pushy at all and the prices were grat. I very highly recommend this hotel! It is in the safe part of the heart of the city too...

Av. Costera Miguel Aleman Acapulco GRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 4 outdoor pools
  • Fitness center

Gran Plaza Hotel Acapulco places you next to Plaza Bahia and within a 10-minute walk of Diana Galleries Mall. This 506-room, 3.5-star hotel welcomes guests with 4 outdoor pools, 4 restaurants, and free in-room WiFi. Centrally located in Acapulco, the hotel is also a short walk from Diana the Huntress and Gran Plaza Shopping Mall.


Dining

There are ample dining options with 4 onsite restaurants, including NUDE AT THE BEACH , which specializes in international cuisine and serves breakfast, lunch, and dinner, and Los Caracoles with its ocean views. For your convenience, breakfast is available for a fee.


Rooms

All of Gran Plaza Hotel Acapulco's 506 rooms are air-conditioned and have an array of amenities, including balconies, safes, and phones. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Rooms also include ironing boards.


Property features

Gran Plaza Hotel Acapulco features 4 outdoor pools, a children's pool, and a fitness center. Valet parking is available for MXN 50 per night. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this beach hotel include an outdoor tennis court, free WiFi in public areas, and 4 meeting rooms.

Room options

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

King 1 | Sleeps 4

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

King 1 | Sleeps 4

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Full 2 | Sleeps 4

Suite, 1 King Bed, Balcony, Bay View

King 1 | Sleeps 4

Guest reviews for Gran Plaza Hotel Acapulco

Everyone (3) Business (1) Couples (16) Family (8) Friends (9) Other (4)
5
Everyone

Best hotel in Acapulco, best believe ill return.

By on May 3, 2017

5

it was a great experience my stay at crown plaza.

Everyone

I had a great time at this hotel. The staff there gives an above and beyond service. Beautiful place.

By , from Minnesota on Mar 11, 2016

5

very clean and staff are efficient.

Everyone

It was a nice experience staying at crown plaza. The hotel is clean. Food is good. The hotel staff readily and courteously attended to my personal request for services. The hotel is accessible location.

By , from Mexico DF on Feb 29, 2016

4

nice hotel....

BusinessTravelers

In the heart of Acapulco Golden zone. Very nice pools, good for kids.

By on Nov 27, 2015

4

family trip

GetawayWithFriends

Trip was awesome, pool and restaurants were great. Service overall was incredible.

By on Nov 18, 2015

5

perfect location!

Couples

This was our first time in Acapulco and we wanted to be close to everything. This was the perfect location, right on the beach and almost center of downtown. Staff was very friendly and our room was cleaned early each morning. The only downside was the room temps were kept slightly warm for our tastes and because we were there during their slow season not all the restaurants were open, but it is a great place to stay.

By on Sep 15, 2015

5

awesome family trip

Families

Very nice place to stay I definitely will recommend this hotel to my friends.

By on Aug 7, 2015

4

nice view from every room

GetawayWithFriends

The romos where clean, each one with great view. the pools didn´t look that great. The beach wasn´t that good, but is located on walking distance to nigth club área.

By on May 31, 2015

5

honeymoon

Couples

This hotel was in a great location but since is was July they had loud music playing till 12am. Their security was great they wouldn't let anybody go in to the hotel with out a risck bang that had the hotel name on it. only thing is that we didn't know when we got there. The parking is not free and they will charge you and extra 50$ just for parking and the breakfast was not included either. They have 6 elevator but only 3 were working they took forever for them to go up and down.

By on Feb 14, 2015

4

a good room size for the prize

GetawayWithFriends

What's good about this hotel is the price for the location and size. When we were there, there were more families. The room had a weird smell to it but nothing big. The security was too strict in needing arm bands to enter. Overall, worth it for the price but I migth try another one in the future.

By on Jan 23, 2015