Auto Hotel Ritz

A couple of years back we decided to go to Acapulco during December, being a high season time for that place and not being prepared with a reservation we ended up at this so called hotel, we were 4 couples with kids and took 4 bedrooms, they charged us full price for the season and gave us room that were out of service, it was a nightmare and I mean bad real bad, toilets clogged showers with no hot water if they worked none of the tvs worked and even a brick holding one of the "closets" that consisted in a box with shelfs, when I went to complain they said there was no refund, an the end of the fourth day stay I went to talk to the manager and they called security and said that if I was going to make a scene I was going to be kicked out :(

staff - so rude and unhelpfull, no idea of customer service; room - no hot water, toilet didn't flush, water was leaking from the sink, fleas in a bed (no kidding), cockroaches on the floor, road work just outside the hotel all night long, nothing included in a ridiculously high price! when we reported any problem to the staff we were told that we were lying or exaggerating!!!and we speak spanish so no way of misunderstanding! the only good thing that is so close to the beach, so you can get away of that horror for a while, but don't go there if you really don't have to.

Traveling alone as a single older woman I felt insecure as half of the halls of the hotel were dark. I complained to the administrators and I was told that it was done in order to save electricity since a good portion of the hotel rooms were vacant!!!! The room had no telephone, so in case of emergencies you had no way of contacting anyone not even the reception. There was a moldy smell in my room and the foot of the furniture was rotten and looked like they were from the 70's. I felt so unsecured that I had a semi panic attack. I stayed 2 nights and they had the audacity to charge me 1300 pesos (roughly 130 $) for the little that they had to offer. There was nothing included in the price. Will NEVER go there. Be aware

I stayed at the Ritz from Jan. 11 to Jan.17 2008 and would recommend it very highly. The food was excellent, the staff was very friendly and helpful, they couldn`t do enough for you. Very clean rooms, comfortable beds, the bathrooms were always very clean and asways had lots of hot water. Excellent ocean front view. Beautiful big pool. The bar served drinks from 10 am to about midnight every day, a show every night and a live band every night except sunday. Would definately go back again next year. This hotel was only rated a 3 but I would definately give it a higher rating.

Great value for an inexpensive all inclusive! Older Hotel but very clean. Booked through Apple Vacations (charter). Stayed March 2, 2007 to March 9, 2007. No problem drinking the water (and everything else) and eating here! Never got even a twinge of sickness! The hotel staff was very friendly and helpfull. The newer tower (south tower) rooms are much nicer than the old tower. If they put you in a room you do not like just ask the front desk and they will move you. All of the rooms have excellent ocean veiws. The breakfast and lunch buffet were by far the best, dinner was fine. The daily activities are fun especially the water vollyball and water polo in the pool. It was nice that every age group was represented at the Ritz the week we were there from families & couples,to seniors and spring breakers. Very poplular with Canadians, Americans, Mexicans and Europeans also.

This place charged us $100 a night for a room whose elevator and air conditioning didn't work. We asked for a change of rooms and got one where the a/c was still out of order but had the charm of having wires hanging from the bathroom ceiling. All for $100 a night. Even during the Christmas/New Year's high season, there were better places charging much less, and we found one once we got out of the Ritz!

No hay quien abra la puerta de la cochera, el elevador tsolo abra a la mitad y tienes que detenerlo para que no se cierre, solo funciona uno, las escaleras algunos esalones estan rotos, los cuartos con camas duras, muebles sucios, no dan toallas, no hay agua caliente, no sirve la alberca en los horarios que señala.

Pésimaaaa eviten ir. El hotel sumamente descuidado, el elevador es un peligro. Y en lugar de flores en los maceteros hay basura y colillas de cigarros. La música a todo volumen desde temprano. Y nada serviciales en recepción.

Probablemente hay decenas de lugares mejores. Es muy viejo y descuidado y no es la idea de pasar unos increíbles días en Acapulco! Aléjense. La atención de la gerente fue muy buena pero no es un lugar para quedarse.