Book 5 Star Hotels in Watertown

"The staff, Eric, was incredibly rude to both myself and any guest I saw him interact with. They were without hot water when I arrived in the afternoon and there was still no hot water the next morning. I requested that they cancel the rest of my days and refund me for those days as I did not want to continue staying somewhere with no hot water. Eric told me he couldn't do that and acted like us guests were fools for expecting hot water at a hotel we paid to stay at. Luckily my partner convinced Eric he could do something about it. They let me down but hotels.com never lets me down and they helped take care of everything for me. Also, I looked at reviews after the fact and there were plenty of reviews from a month ago also talking about this hotel not having hot water."

"We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay. "

"Clean, comfortable, and quiet room with good beds. Expedia had no warning that the hotel was going to charge me $20 more for parking. The room had no microwave, probably because there are restaurants in the hotel. Even Motel 6 has microwaves in their rooms. It was a good night's sleep though."