Frequently asked questions

Is a free cancellation option available at Fairmont Mayakoba ?
Fairmont Mayakoba offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.
What is there to do near Fairmont Mayakoba ?
Based on positive ratings, guests enjoy the hotel’s beach location in Playa del Carmen, and it’s just steps from El Camaleón Mayakoba Golf Course. You’ll also find Tres Rios Ecopark and Gran Coyote Golf within a short drive.
Will I be able to park at Fairmont Mayakoba ?
Yes, valet parking and self parking are offered for free at the hotel. Electric car charging is also available for guests.
Is a spa located at Fairmont Mayakoba ?
There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, reflexology, and hydrotherapy.
Does Fairmont Mayakoba feature a casino on the premises?
No, Fairmont Mayakoba doesn’t have a casino.
Is there an indoor pool at Fairmont Mayakoba ?
No, this hotel doesn’t have an indoor pool; however, there are 5 outdoor pools.
Is Fairmont Mayakoba good for couples?
This beachfront hotel offers many amenities for couples such as 5 outdoor pools and some guestrooms include private pools and in-room massages.
Are there hot tubs at Fairmont Mayakoba ?
No, but guests can enjoy a steam room at this hotel.
Does Fairmont Mayakoba have a restaurant with a breakfast menu?
Yes, Fairmont Mayakoba has 8 restaurants, and serves a full breakfast each morning for a surcharge.
Does Fairmont Mayakoba allow pets to stay free of charge?
Although they can’t stay for free, dogs are welcome at Fairmont Mayakoba for a fee of USD 25 per pet, per night. The property also provides food and water bowls.
Are there connecting rooms at Fairmont Mayakoba ?
Yes, you can book connecting guestrooms at this hotel for your group or family vacation.
How far is the airport from Fairmont Mayakoba ?
The closest major airport to Fairmont Mayakoba is Cozumel Intl. Airport (CZM), which is 26.1 mi away (262 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is located 29.4 mi away (35-minute drive).
Are there rooms with balconies that I can book at Fairmont Mayakoba ?
Yes, every guestroom at Fairmont Mayakoba comes with a furnished balcony with some featuring ocean or garden views.
Does Fairmont Mayakoba host weddings?
If wedding bells are in your future, take advantage of the wedding venue at Fairmont Mayakoba .