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Riu Palace Costa Mujeres - All Inclusive

4.0 star property
Stylish property on the shore with 5 outdoor swimming pools

Choose dates to view prices

Photo gallery for Riu Palace Costa Mujeres - All Inclusive

Exercise/lap pool
Aerial view
Minibar, in-room safe, laptop workspace, blackout drapes
Free daily buffet breakfast
Minibar, in-room safe, laptop workspace, blackout drapes
Reviews
8.6

Excellent

Popular amenities

  • Breakfast included
  • Pool
  • BarBarBar
  • All inclusive
  • Spa
  • Parking includedParking includedParking included

Explore the area

Map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400
  • Popular LocationPlaya Mujeres Golf Club9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive
  • Popular LocationIsla Mujeres Ferry Terminal88 min drive
  • Popular LocationNorth Beach97 min drive

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Room options

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

8.3/10 Very Good
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Large, C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Large, C)

  • 538 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite (Large, B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Large, B2C-CA)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

8.3/10 Very Good
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (B2C-US)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (B2C-US)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swin-up, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swin-up, B2C-US)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (B2C-US)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Large, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Large, B2C-US)

  • 538 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Oceanfront (B2C-US)

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (C)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swim-Up, C)

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Oceanfront (C)

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Grande, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Grande, L)

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C CAN)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Grande, M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Grande, M)

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (B2C CAN)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Large, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Large, U)

10/10 Exceptional
  • 538 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Oceanfront (L)

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Oceanfront (U)

10/10 Exceptional
  • 786 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Swim-Up, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swim-Up, L)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swim-Up, M)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swim-Up, U)

9.1/10 Wonderful
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (B2C CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Oceanfront (B2C CAN)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (U)

8.2/10 Very Good
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (U)

9/10 Wonderful
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (L)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (M)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

8.9/10 Excellent
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swim-up, B2C CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swim-up, B2C CAN)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (M)

8/10 Very Good
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (U)

8.3/10 Very Good
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior
Majestic Elegance Costa Mujeres – All Inclusive
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All inclusive
9.0 out of 10, Wonderful, (3080)
The price is $675
per night
$675 total
includes taxes & fees
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Majestic Elegance Costa Mujeres – All Inclusive

About the neighborhood

Costa Mujeres

Riu Palace Costa Mujeres - All Inclusive is located within a 15-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. This 670-room, 4-star property has 5 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playa Mujeres Golf Club - 9 min drive
  • Mujeres Beach - 11 min drive
  • Isla Mujeres Ferry Terminal - 88 min drive
  • Dolphin Discovery - 94 min drive
  • North Beach - 97 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 49-min drive, 21.8 mi/35.1 km.

Restaurants

  • Spaces Restaurant - 9 min walk
  • Isla Blanca - 7 min drive
  • La Cocina - 19 min walk
  • Guy's Burger Joint - 16 min walk
  • So Cal Gourmet Food Emporium - 19 min walk

About this property

Riu Palace Costa Mujeres - All Inclusive

Stylish property on the shore with 5 outdoor swimming pools
Riu Palace Costa Mujeres - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. You can take advantage of free parking, along with limo/town car service. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a 24-hour gym, a steam room, and free WiFi in public areas.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Sitting areas, minibars, and coffee makers are also available. Housekeeping is available on request.
A 24-hour health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Japan
  • Krystal
  • Roma
  • Spaces
  • Zarape

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Boat tours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 31.12 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
Riu Palace Costa Mujeres All Inclusive
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres - All Inclusive Costa Mujeres
Riu Palace Costa Mujeres - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive rate plans at Riu Palace Costa Mujeres - All Inclusive?

Riu Palace Costa Mujeres - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and water fitness classes.

Is free cancellation available at Riu Palace Costa Mujeres - All Inclusive?

Riu Palace Costa Mujeres - All Inclusive offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

What can I see near Riu Palace Costa Mujeres - All Inclusive?

Guests enjoy the property's beach location in Costa Mujeres based on their ratings, and it's close to Playa Mujeres Golf Club, North Beach, and Isla Mujeres Ferry Terminal. Mujeres Beach is also within a driving distance of 4.7 mi.

Is there parking available at Riu Palace Costa Mujeres - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Riu Palace Costa Mujeres - All Inclusive?

Renova is the property's spa and services include aromatherapy, mani/pedis, and massages.

Does Riu Palace Costa Mujeres - All Inclusive include a casino?

No, Riu Palace Costa Mujeres - All Inclusive doesn't have a casino.

Will I find an indoor pool at Riu Palace Costa Mujeres - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools.

What will couples enjoy most about a stay at Riu Palace Costa Mujeres - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 5 outdoor pools and 2 poolside bars with some guestrooms featuring private pools.

Are there hot tubs at Riu Palace Costa Mujeres - All Inclusive?

No, but this all-inclusive property does have a steam room.

Does Riu Palace Costa Mujeres - All Inclusive have a restaurant that serves breakfast?

Yes, Riu Palace Costa Mujeres - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Riu Palace Costa Mujeres - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Riu Palace Costa Mujeres - All Inclusive.

Does Riu Palace Costa Mujeres - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Riu Palace Costa Mujeres - All Inclusive?

The closest major airport to Riu Palace Costa Mujeres - All Inclusive is Cancun Intl. Airport (CUN), which is 21.8 mi away (49 minutes by car).

Are there rooms with balconies that I can book at Riu Palace Costa Mujeres - All Inclusive?

Yes, some guestrooms at this all-inclusive property offer a balcony where guests can enjoy ocean or pool views.

Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 956 out of 1573 reviews" "
Rating 8 - Good. 321 out of 1573 reviews" "
Rating 6 - Okay. 166 out of 1573 reviews" "
Rating 4 - Poor. 61 out of 1573 reviews" "
Rating 2 - Terrible. 69 out of 1573 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Nikolay Ivanovich

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
First after 2 days tv didn’t work, telephone didn’t work last seven days, even after 3 times i made notes on front deck. Benches on beach nobody cleaned.No activities on beach.
Stayed 9 nights in Apr 2024

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Deanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved everything about this property!
Stayed 5 nights in Apr 2024

10/10 Excellent

Paul Joseph

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large property laid out much differently than the many other riu resorts we have visited, loved it.
Stayed 5 nights in Apr 2024

10/10 Excellent

Scott Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setup of resort. The sister resort was right next door which made it convenient to other pools and parties. Nice pools and good food. Resort was always spotless. Loved how the palm trees lined the beach. Highly recommend it.
Stayed 7 nights in Apr 2024

6/10 Okay

tobia

Liked: Cleanliness, amenities, property conditions & facilities
Nice location. The room size is good but the mattress abd the pillows are really bad
Stayed 6 nights in Apr 2024

10/10 Excellent

Luz Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The.grounds are beautiful and always clean. The beach is expansive and plenty of chairs. The only downside is that it is far away from the town and hotel zone making transportation costly and not many options. The staff was always friendly and make you feel welcome.
Stayed 5 nights in Mar 2024

10/10 Excellent

John Gerald Snyder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property! You always saw employees cleaning different areas. Wait staff anticipated your every need. Food was good, with lots of selections to choose from! Sister hotel right next door!
Stayed 5 nights in Mar 2024

8/10 Good

EDYTA DAGMARA, Crystal Lake

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been in Riu Tequila before and it was awful. I heard many times that Riu Palace is always the best and I booked it for me ,my husband and 2 adult kids.Resort is located 45 min away from Cancun and don’t count on advertisements from them that they will pick you up or take you back to the airport. I was upset since it turns out this option is only when you book directly through Riu even do they do advertise it in their room details without disclosing it clearly. Book your3rd party transportation or you will be left alone. Resort is located at beautiful beach where you can take long walks and get the best drink service by Ray who is super nice . Entire resort is super clean and food is pretty good at the buffet and Mexican restaurant. Long wait for steak house or Krystal so we didn’t tried it . Japan was so so and I don’t like Italian so we didn’t try it. All servers are super nice and moving quickly, however sad part is what we heard from some of them at the breakfast that they get paid so little for such of great service so shame on the owner to pay $15 a day. Another problem was I couldn’t book 2 different rooms on Wxpedia so I end up paying for 2 rooms with King beds,however since our adult kids were going with us (m & f ) I called them and ask them if one room could have 2 beds. I have been told that it’s based on availability. They give us 2 rooms with 2 beds so I had to sleep separate from my husband and our room was facing noisy construction not garden. Awful!!!
Stayed 6 nights in Feb 2024

10/10 Excellent

irma

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente
Stayed 3 nights in Feb 2024