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Kempinski Hotel Cancún

5.0 star property
Beachfront, with full-service spa
VIP Access

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Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
Premium bedding, down comforters, minibar, in-room safe
6 restaurants, breakfast, lunch, dinner served; seafood
Exterior
Reviews
9.4

Exceptional

Popular amenities

  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Hot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • Pool

Explore the area

Map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Popular LocationLa Isla Shopping Mall3 min drive
  • Popular LocationCancun Interactive Aquarium3 min drive
  • Popular LocationIberostar Cancun Golf Course3 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

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Room options

View all photos for Suite (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Suite (Seafront)

  • 882 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Double Room (Seaside)

  • 441 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Seaside)

  • 441 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Suite (Seafront)

  • 883 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room (Seafront)

  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite | Premium bedding, down comforters, minibar, in-room safe

Panoramic Suite

  • 882 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down comforters, minibar, in-room safe

Presidential Suite

  • 2464 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

10/10 Exceptional
  • 441 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

  • 441 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

10/10 Exceptional
  • 441 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room (Seaside)

  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Double Room (Seafront)

  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil) | Premium bedding, down comforters, minibar, in-room safe

Suite (The Saasil)

  • 1905 sq ft
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Club Suite (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Suite (Seaside)

  • 883 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Suite (Seaside)

  • 882 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

Property amenity
JW Marriott Cancun Resort & Spa
Pool
Hot Tub
Spa
Kids pool
9.0 out of 10, Wonderful, (1004)
The price is $549
per night
$711 total
includes taxes & fees
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JW Marriott Cancun Resort & Spa

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Luxury Avenue Shopping Mall, Kempinski Hotel Cancún is within a mile (2 km) of other popular sights such as Aquaworld. This 363-room resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 6 restaurants.
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 17 min walk
  • La Isla Shopping Mall - 3 min drive
  • Cancun Interactive Aquarium - 3 min drive
  • Iberostar Cancun Golf Course - 3 min drive
  • Delfines Beach - 6 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 18-min drive, 11.5 mi/18.5 km.

Restaurants

  • Puerto Madero - 1 min drive
  • Taboo Cancun - 1 min drive
  • Porfirio's Cancun - 1 min drive
  • Restaurant nebbiolo en cancun - 5 min walk
  • Harry's Prime Steakhouse and Raw Bar - 1 min drive

About this property

Kempinski Hotel Cancún

Beachfront, with full-service spa
Guests of Kempinski Hotel Cancún have access to a full-service spa, 2 outdoor pools, and a gym. There's limited parking, and an airport shuttle (available 24 hours) for USD 200 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this beach resort include a sauna, free WiFi in public areas, and a spa tub.
Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies or patios, iPod docks, and minibars.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Casitas
  • El Cafe Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference center (290,625 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 9 floors
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Frequently asked questions

Are free cancellation options available at Kempinski Hotel Cancún?

Kempinski Hotel Cancún offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Kempinski Hotel Cancún?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Jul 1, 2024 start from $366.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Kempinski Hotel Cancún?

This resort is situated in Zona Hotelera, just steps from Ballenas Beach. You'll also find La Isla Shopping Mall and Iberostar Cancun Golf Course within a short drive.

Will I be able to park at Kempinski Hotel Cancún?

Yes, there is accessible parking available.

Is a spa located at Kempinski Hotel Cancún?

There is a full-service spa available for guests to enjoy and services include beach massages, aromatherapy, and body wraps.

Does Kempinski Hotel Cancún include a casino on the premises?

No, Kempinski Hotel Cancún doesn't have a casino.

Will I find an indoor pool at Kempinski Hotel Cancún?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a spa tub.

What will couples enjoy most about a stay at Kempinski Hotel Cancún?

This beachfront resort offers many amenities for couples such as a beach bar and 2 outdoor pools with some guestrooms featuring private pools.

Are there hot tubs at Kempinski Hotel Cancún?

Yes, guests can enjoy a spa tub at this resort.

Does Kempinski Hotel Cancún have a restaurant that serves breakfast?

Yes, Kempinski Hotel Cancún has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Kempinski Hotel Cancún allow pets to stay free of charge?

No, pets aren't allowed at Kempinski Hotel Cancún.

Are there connecting rooms at Kempinski Hotel Cancún?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Kempinski Hotel Cancún?

The closest major airport to Kempinski Hotel Cancún is Cancun Intl. Airport (CUN), which is 11.5 mi away (18 minutes by car).

Are there rooms with balconies that I can book at Kempinski Hotel Cancún?

Yes, every guestroom at Kempinski Hotel Cancún comes with a balcony with some featuring ocean views.

Does Kempinski Hotel Cancún have a wedding venue on site?

Take advantage of the wedding venue at Kempinski Hotel Cancún if you plan to say "I do" during your trip.

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 296 out of 353 reviews" "
Rating 8 - Good. 27 out of 353 reviews" "
Rating 6 - Okay. 8 out of 353 reviews" "
Rating 4 - Poor. 6 out of 353 reviews" "
Rating 2 - Terrible. 16 out of 353 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yasser

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place great service
Stayed 7 nights in Mar 2024

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for couples
Stayed 5 nights in Feb 2024

10/10 Excellent

Hayrapet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2024

10/10 Excellent

Dennis, New City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Meiby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property beautiful beach .
Stayed 3 nights in Feb 2024

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel. Great service.
Stayed 9 nights in Feb 2024

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel you wont be disappointed. Staff and service go way and beyond to make your stay comfortable and memorable.
Stayed 4 nights in Feb 2024

10/10 Excellent

Rolando, Santa Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in front of the beach. Beautiful frames in the lobby and around.
Stayed 1 night in Feb 2024

10/10 Excellent

Dimitra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exceeded all expectations. The rooms, facilities, food and service were all impeccable.
Stayed 4 nights in Feb 2024

10/10 Excellent

Manu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Staff very friendly and always ready to help and serve you . Delicious food
Stayed 3 nights in Feb 2024