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It was amazing from check in till check out ! Loved every second of it ! Will be coming back soon !

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

Well located hotel within walking distance to Ocean Drive. The room was comfortable and quiet. It’s a pity that the restaurant and bar is not operating currently, would be lovely to enjoy drinks there. Otherwise was the perfect stay for us as we explored South Beach!

I was told this is vip access room by Expedia i didn’t get any vip special. Expedia said my break fast included in during checkout but Expedia didn’t pass on to hotel that information so was charged by hotel. It is Expedia mis representation than hotel

Well located hotel within walking distance to Ocean Drive. The room was comfortable and quiet. It’s a pity that the restaurant and bar is not operating currently, would be lovely to enjoy drinks there. Otherwise was the perfect stay for us as we explored South Beach!

It was amazing from check in till check out ! Loved every second of it ! Will be coming back soon !

Thank you to an incredible team… Started with incredible Valet service… my car was in good hands ! Pool side attendants were on point (Especially Chris!!). Poolside Music was relaxing and relevant. Room service attendant was genuine. But my favorite was a gentleman Valet attendant from Brooklyn NY. My hometown and Brother. Once again… Sincere service. Even called for later check out… No Problem The room… upper corner floor with Beach views. Clean, comfortable and spacious. Thank you again to everyone at Nobu / Eden Roc !

Dear Ms. Valentin, I’d like to formally, in writing express my gratitude and sincere appreciation for the courteous and elegant treatment that my love Rakela and I received this past weekend at your two hotels. A water pipe breaking and shutting down your hotel on a World Cup Internationally fully booked weekend is as bad as it gets in hospitality. In spite of this challenging moment I’d like to thank five of your employees that I dealt with in no certain order. Solange- front desk receptionist moved us quickly in the system and stayed present, caring, classy, professional and attentive - she moved us and without us asking helped us with some of the finances of the room due to missing a birthday celebration. She also followed up with a call the next day to check on us. A tall thin Caribbean Man / very handsome slightly graying bell man who alerted us to the challenges and pre warned us to to start packing and move quickly given the gravity of the situation. Very serious and great demeanor in handling the movement of belongings. Sophia- the Sunday front desk executive who graciously obliged us with a late checkout situation - even though the mounting challenges of the prior days seemed to only cascade and continue to be challenging. She never flinched or hesitated even while the guests close by were expressing their displeasure with that situation. Neisha Valentin- an outstanding leader of her team in the face of massive adversity. She made it all happen for us and

awesome

Thank you to an incredible team… Started with incredible Valet service… my car was in good hands ! Pool side attendants were on point (Especially Chris!!). Poolside Music was relaxing and relevant. Room service attendant was genuine. But my favorite was a gentleman Valet attendant from Brooklyn NY. My hometown and Brother. Once again… Sincere service. Even called for later check out… No Problem The room… upper corner floor with Beach views. Clean, comfortable and spacious. Thank you again to everyone at Nobu / Eden Roc !

Dear Ms. Valentin, I’d like to formally, in writing express my gratitude and sincere appreciation for the courteous and elegant treatment that my love Rakela and I received this past weekend at your two hotels. A water pipe breaking and shutting down your hotel on a World Cup Internationally fully booked weekend is as bad as it gets in hospitality. In spite of this challenging moment I’d like to thank five of your employees that I dealt with in no certain order. Solange- front desk receptionist moved us quickly in the system and stayed present, caring, classy, professional and attentive - she moved us and without us asking helped us with some of the finances of the room due to missing a birthday celebration. She also followed up with a call the next day to check on us. A tall thin Caribbean Man / very handsome slightly graying bell man who alerted us to the challenges and pre warned us to to start packing and move quickly given the gravity of the situation. Very serious and great demeanor in handling the movement of belongings. Sophia- the Sunday front desk executive who graciously obliged us with a late checkout situation - even though the mounting challenges of the prior days seemed to only cascade and continue to be challenging. She never flinched or hesitated even while the guests close by were expressing their displeasure with that situation. Neisha Valentin- an outstanding leader of her team in the face of massive adversity. She made it all happen for us and

awesome