I didn't book direct as their website and reviews worried me, but it was one of few available and affordable rooms when I needed them
I was concerned that I was asked to contact them about checking in, but 3 emails and a text elicited no reply. I did find someone in, but reception was a tip, as was outside. The guy on the 'desk' was OK but didn't offer to help with bags.
I noted that the venue claimed 'ensuite rooms' outside, but several aren't, the bathrooms are shared up stairs. One had a tiny door and sh,,,, marks and a dirty used towel for a day. No-one took in the used towels in 72 hours
I was initially relieved that the hotel seemed quite nice, but then, I read the terms in a booklet. These are as bullying as they are unlawful
-they'd said no alcohol, oddly, but now they threaten eviction, no refund, and extra charges
-similarly, a ban on takewaays with charges...
...lost keys, bearing in mind the yale locks and how easily one might forget your key card using the bathroom
They claimed they'd take from our bank account
Hotels. be aware this is unlawful as it's a one-sided nonnegotiated contract, and the terms appear after a contract is made, and it avoids due process and having to provide proof. Hotels then could invent or mischarge or even take revenge on negative reviews.
I take being evicted very seriously, and it's unnecessary
Diamond 'Inn' is not an inn, it provides no food, drink or anywhere to sit other than the bedrooms
I felt stressed; stay spoiled
