Westside Vacation Packages

Staff was very courteous but I requested twice- through email and phone that our room be close to the elevator because I’m traveling with a senior that uses a walker/cane and our room was very far from the elevator and check in area.

The bed was incredibly uncomfortable with a huge sag in the middle, the sheets were not plush and just stiff. We walked into the steakhouse ahead of two other parties and we were asked to wait because they had to “seat members first.” They made us feel unseen the whole time. They also nickel and dimed us. I have never had to pay for a beach chair at a resort where I’m paying a resort fee. Then the putting green was poorly maintained. The food everywhere was average. The buildings in general need better maintenance and the cleaning staff are not cleaning because the bathroom floors were black all over the resort. Only the room cleaner at the lodge looked like she was working hard. The ice maker was leaking under the carpet into our room. The lodge doors don’t close they just slam shut all night long. Lastly the hot tub was lukewarm. The property is nice but feels poorly managed and maintained.