8/10 Good
Carolette
Traveled with family
Jul 7, 2025
Liked: Amenities
What happened to businesses that emphasize good customer service? Each call to the front desk was a multi-effort attempt, with nearly 20 rings each time before someone finally answered. The young woman at the restaurant's front entrance desk seemed unknowledgeable and unmotivated to learn more about any allergens. You'd expect someone working in food service to have basic training about allergies and to take them seriously, or at least be motivated to ask a manager for help. This was a real turn-off, so I spent my hard-earned money elsewhere for dining. I might escalate the latter complaint to Hilton Corp because that's unacceptable. Finally, as other reviewers noted, the property decor was dated, and the rooms were dark. Don't be fooled by the "Virginia Beach" name; it is landlocked and shares a campus with a Christian University. The vibe of the property is plantation and or divinity.
Carolette
Stayed 2 nights in Jul 2025