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Aparthotel

Smart Depas Tulum

2.5 star property
VIP Access

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Photo gallery for Smart Depas Tulum

A modern hotel with a central pool, multiple balconies, and lush greenery.
A spacious outdoor area with a hammock, a pergola, and a view of the surrounding landscape.
A dining area with a wooden table set for four, a ceiling fan, a black refrigerator, and a kitchen counter with a blender.
A modern bathroom with a glass shower enclosure, a wooden bench, and a tiled floor.
A modern multi-story building with balconies, a central staircase, and a sculpture in the courtyard.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
C. 11 Sur 10-Y 12, entre C.10 Sur y C.12 Sur. La Veleta., Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪17 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Apartment, 3 Bedrooms

A bedroom with a bed, a small table, a chair, a large window, and a balcony.

Standard Apartment, 3 Bedrooms

  • 1119 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Superior Apartment, 1 Bedroom, Balcony, Ground Floor

A modern bedroom with a large bed, a wooden dresser, a TV, and a ceiling fan.

Superior Apartment, 1 Bedroom, Balcony, Ground Floor

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Futon
  • Free WiFi

View all photos for Standard Apartment, 4 Bedrooms, Terrace

A bedroom with a bed, a TV, a ceiling fan, and a wall-mounted air conditioner.

Standard Apartment, 4 Bedrooms, Terrace

  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Economy Apartment, 1 Bedroom, Balcony

Balcony

Economy Apartment, 1 Bedroom, Balcony

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Futon
  • Free WiFi

View all photos for Superior Apartment, 1 Bedroom, Balcony

A room with two wooden chairs, a small round table, and a potted plant.

Superior Apartment, 1 Bedroom, Balcony

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon
  • Free WiFi

View all photos for Standard Apartment, 4 Bedrooms, Balcony

A hotel room with a bed, a ceiling fan, a large window, and a balcony with chairs.

Standard Apartment, 4 Bedrooms, Balcony

  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 1 Double Bed, 1 Queen Bed and 1 Large Twin Futon
  • Free WiFi

View all photos for Deluxe Apartment, 6 Bedrooms, Balcony

A hotel room with a bed, a TV, a balcony with a chair, and a wooden desk.

Deluxe Apartment, 6 Bedrooms, Balcony

  • 6 bedrooms
  • Sleeps 12
  • 6 Queen Beds
  • Free WiFi

View all photos for Deluxe Apartment, 6 Bedrooms, Balcony

A hotel room with a bed, bedside tables, a TV, a window, and a wooden headboard.

Deluxe Apartment, 6 Bedrooms, Balcony

  • 6 bedrooms
  • Sleeps 18
  • 4 Queen Beds, 4 Double Beds and 2 Large Twin Beds
  • Free WiFi

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About the neighborhood

Tulum

Located in La Veleta within a short walk of Holistika Art Walk, this aparthotel is within a mile (2 km) of Hospital de Tulum. This 58-room aparthotel has 8 outdoor pools along with private in-room plunge pools and conveniences like a full-service spa.
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What's nearby

  • Holistika Art Walk - 17 min walk - 1.0 mile
  • Hospital de Tulum - 3 min drive - 0.9 miles
  • Dos Aguas Park - 3 min drive - 1.1 miles
  • Tulum Beach - 11 min drive - 4.0 miles
  • Tulum Mayan Ruins - 13 min drive - 4.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 41 min drive

Restaurants

  • ‪Vaivén - ‬6 min walk
  • ‪El Aguajito Marisqueria - ‬4 min walk
  • ‪Delicia - ‬9 min walk
  • ‪Pepe The Best Taco! - ‬8 min walk
  • ‪Nüüd Cafe - ‬8 min walk

About this property

Smart Depas Tulum

Guests of this aparthotel have access to a full-service spa, 8 outdoor pools, and a 24-hour gym. There's free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this spa aparthotel include a rooftop terrace, free WiFi in public areas, and laundry facilities.
The apartment is air-conditioned and features a kitchen and a balcony. Guests can stay connected with free WiFi and wired Internet. Other standard amenities include a private plunge pool, a ceiling fan, and a dining table.
8 outdoor swimming pools are on site along with a 24-hour health club.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open select days.

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Property amenities

Pool/Spa

  • 8 outdoor pools
  • Aromatherapy
  • Body scrubs
  • Facials
  • Full-service spa
  • Massage
  • Pool umbrellas
  • Private plunge pool
  • Reflexology

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free secured, uncovered self parking on site

Family friendly

  • Free crib

Restaurants on site

  • Smart tulum

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • A restaurant
  • Dining table

Bedrooms

  • 6 bedrooms
  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Window screens

Outdoor areas

  • Balcony
  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • One pet total (up to 50 lbs per pet)
  • Fee: USD 45 per pet per stay (maximum USD 45 per stay)

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Iron/ironing board on request

Things to do

  • 24-hour health club
  • Bicycle parking

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 58 units
  • Bicycle parking
  • Reception hall

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 5 percent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Gather used towels
Remove leftover food and drinks and take out the trash
Turn off the lights, lock the doors, and return the keys

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 45 per pet, per stay (maximum USD 45 per stay)
  • Dogs and cats only
  • 1 total (50 lbs is the maximum weight per pet)

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 45 per pet, per stay (maximum USD 45 per stay)
  • Credit card charges are subject to a surcharge of 5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the aparthotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

SMART DEPAS
Smart Depas Tulum Tulum
Smart Depas Tulum by Soyrumi
Smart Depas Tulum Condominium resort
Smart Depas Tulum Condominium resort Tulum

Frequently asked questions

What's there to do near this aparthotel?

This aparthotel is situated in La Veleta within a short 14-minute walk of Holistika Art Walk. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Is there parking available at Smart Depas Tulum?

Yes, secured self parking is offered for free at the aparthotel. Bicycle parking is also available for guests.

Is there a spa available at this aparthotel?

There is a full-service spa available for guests to enjoy and services include aromatherapy, body scrubs, and massages. The spa is not open daily but only on select days.

Is this aparthotel associated with a casino?

No, this aparthotel is not connected to a casino.

Is there an indoor pool at this aparthotel?

No, this aparthotel doesn't have an indoor pool; however, there are 8 outdoor pools. Guests have pool access between 8:00 AM and 9:00 PM.

Is Smart Depas Tulum good for couples?

There are many amenities for couples at this aparthotel, including a private plunge pool as well as a restaurant and 8 outdoor pools.

Does Smart Depas Tulum have a hot tub?

No, there isn't a spa tub at this aparthotel.

Does this aparthotel offer breakfast?

No, this aparthotel doesn't offer breakfast.

Does this aparthotel allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at this aparthotel for a fee of USD 45 per pet, per stay.

Does Smart Depas Tulum have connecting rooms available?

No, this aparthotel doesn't feature connecting guestrooms.

Where is the closest airport to this aparthotel?

The closest major airport to this aparthotel is Tulum Intl. Airport (TQO), which is 25.4 mi away (41 minutes by car).

Are there rooms with balconies at Smart Depas Tulum?

Yes, every apartment at Smart Depas Tulum comes with a balcony and some offer garden and pool views.

Smart Depas Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 33 reviews
Rating 8 - Good. 3 out of 33 reviews
Rating 6 - Okay. 3 out of 33 reviews
Rating 4 - Poor. 0 out of 33 reviews
Rating 2 - Terrible. 2 out of 33 reviews

8.6/10

Cleanliness

7.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Trinity

Liked: Cleanliness
Very great staff
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, check-in, communication, listing accuracy
Everything perfect
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Gaston Nicolas

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment was spotless very well maintained everything worked properly.the beds and linen were extremely comfortable. The pools and lounge area on the roof were very well done. We had a very good time up there a few nightsMy family and I had a excellent stay
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Nikoletta

Liked: Cleanliness, amenities, communication
Love it! Great serivice and place.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Taryn

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was great, room was clean, easy check in and out. Only downside is if you get any towels dirty (with marks that will easily come out in a wash) they charge you for it. Are they not washing towels in between uses anyway? Other than that was a lovely stay. The cook at the snack bar was excellent.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, check-in, communication, listing accuracy
Great efficient place. Clean, great conditions, lots of pools. Rooftop pool s terrific although the pools are very shallow here. Front desk staff were super wonderful and helpful. Loved the location with lots of nearby restaurants, bars and other amenities. Seemed very safe to me. Rented a scooter across the street. Pools on ground floor are long and narrow. Not private but it f you are social they are great.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

anni

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hidden gem! It’s like a small community offering like 35 specious one bed apartments with an outdoor tub in each unit and an infinity pool and grills on the rooftop. Very calm and chill, perfect for long stay as well; you park outside of the property on the street if you don’t mind.
Verified

8/10 Good

Javier

Liked: Cleanliness, room comfort, communication
It was good, the only thing I did not like was that the guard charged us extra 500 pesos to guarantee a parking spot, as he said it was not included but the reservation showed it was.
Stayed 15 nights in Aug 2023
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, communication, listing accuracy
Disliked: Check-in
The room was gorgeous in my opinion. The layout was great. Even though we didn't use the pools on the site, the pools were amazing aesthetically and just brought a sense of calmness immediately for our vacation. I was very disappointed in myself that I didn't use the hammocks pools or gym but we made extensive use of the room and the morning breakfast was amazing. This hasn't happened to me before, but please make sure that you have your phone working when you get into Tulum and you ask a taxi to take you to this place. My phone ran out of battery and I didn't quite have the address no one seemed to know where this place was whether that was part of the scam to get more money out of you the taxi ride turned into a joyride that felt like it was going to be a life or death situation late at night when we arrived. Other than that I absolutely recommend this hotel for its staff the food the ambience location and culture around it. I will try to be back
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Olivia

Liked: Communication
Disliked: Cleanliness, amenities
There was no hot water for the duration of my stay, my toilet flooded in my room, the air conditioning in my first room didn’t work. There were spiders & cobwebs everywhere which indicated a lack of cleaning of the room which resulted in my getting bitten by a venomous spider in multiple parts of my body whilst I stayed there and caused me an allergic reaction.
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

Christina Rose

Liked: Communication
Disliked: Cleanliness, amenities
We had a good stay with some major caveats. First, this is more of an apartment complex than a hotel. It seems like the occupancy was low so they decided to rent units. So, the units that are for hotel guests are all on the first floor and lack privacy. Second, this isn’t a typical hotel stay as you can’t get extra linens, towels, or housekeeping without a cost. The free breakfast only operates sometimes, and the meal itself is subpar (pre-toasted bread and a piece of fruit). Pro is that it’s in a great location between the beach and downtown, so if you have a scooter it’s easy to get around. I wouldn’t stay here again, but it wasn’t a terrible stay. Somewhere in the middle!
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

Irlanda

Disliked: Cleanliness, amenities
Smart Depas is a practical stay with a nice space (kitchen, fridge, microwave, living room, bathroom, and bedroom with balcony) for those who will not spend much time in. Mostly for showering and sleeping as it doesn’t provide many amenities such as basic stay needs like shampoo, soap, lotion, extra sheets, etc. Jacuzzis are clogged, and broken, so we weren’t able to use it which was a big disappointment. Kitchen pans and pots were broken as well, unsafe to use. Rooftop is really nice with several rest areas and pools with accesible restrooms. Bed was comfortable. You can get around by bike or walking. Overall a safe, functional space. Staff is nice. There’s a coffee shop and a restaurant across the street with lots of choices and a pharmacy right next to the property.
Stayed 5 nights in Dec 2023
Verified

8/10 Good

Sarah

Liked: Cleanliness, communication, listing accuracy
Nous avons bien aimé ce condo . Le petit déjeuner inclus était un beau plus surtout avec Raoul le chef (super gentil).
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Bastiaantje

Liked: Cleanliness, check-in, communication, listing accuracy
Heel mooi, ruim appartement van alle gemakken voorzien! Mooi dakterras met mooie zwembaden en leuke hoekjes. Ontbijt werd gerserveerd in de snackbar, ter plaatse vers bereid (iedere dag hetzelfde, gebakken ei met toast en vers fruit). Heerlijke, rustige plek om te verblijven!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Edemar

Todo estuvo excelente, muy agradable y cuartos bastante equipados muy recomendado
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, check-in, communication, listing accuracy
Todo funciona, el aire acondicionado, la estufa y todo en perfectas condiciones
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

veronica

Liked: Cleanliness, check-in, communication, listing accuracy
El lugar donde sirven el desayuno es demasiado pequeño
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

José Ignacio Vargas

Liked: Cleanliness, amenities, property conditions & facilities, communication
La habitación, los servicios y en general las instalaciones
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Juan Camilo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Me encantó, este lugar. Las instalaciones impecables y el personal de servicio de maravilla. Se nos brindó una guía de lugares por conocer que fue muy apropiada para pasar unas excelentes vacaciones. Los desayunos de Raúl y sobretodo sus chilaquiles una delicia. 100% recomendado
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Angélique

Disliked: Amenities, communication
Pas de petit déjeuner le premier jour car pas de cuisinier le dimanche (alors que nous avions payé et que personne nous as prévenu). Plus d’eau dans la chambre le deuxième jour et une réceptionniste qui donne l’impression d’être aidante mais absolument pas ! Elle a juste gardé très hypocritement le sourire et n’a absolument pas agis… Jacuzzi dans la chambre non fonctionnel et beaucoup de bruit en pleine nuit. Je ne recommande pas
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

david

Liked: Room comfort, communication
Las instalaciones donde se encuentran los apartamentos son fantásticas con un montón de piscinas y áreas para tomar el sol e incluso hacer parrillas. Los apartamentos en si también son cómodos, pero faltarían algunos accesorios más en la cocina como sartenes por ejemplo, y añadiría limpieza en estancias cortas ya que nosotros estuvimos ocho días y no limpiaron,en el apartamento no hay útiles suficientes para limpiar y no merece la pena comprarlos por tanto poco tiempo. Especial mención merecen los desayunos de Raúl en el snack bar,preparados con cariño y atención,sin duda marcan la iferencia. También fue muy agradable la clase de yoga que tomamos con Maura el viernes,que ofrecían de manera gratuita. En cuanto a la zona aunque está un poco apartada hay restaurantes,cafés y supermercados a 5 minutos. Repetiría sin duda.
Stayed 8 nights in Aug 2025
Verified

8/10 Good

Roberto

Liked: Cleanliness, room comfort, communication

DEPA BUENO

bonito depa, lo malo es que en la zona se va mucho la luz, obvio, al no haber el clima y ventiladores no funcionan, tambien no hay agua caliente, no salio
Stayed 1 night in May 2023
Verified

10/10 Excellent

jessie Leigh

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Dania Mireya

Liked: Cleanliness
Stayed 6 nights in Mar 2026
Verified

6/10 Okay

Kai

Stayed 2 nights in Mar 2026